Help! iPad stuck in recovery mode while upgrading to v6.1.2

I have a 6 month old iPad 64 GB Wifi. It was working perfectly till last week. Then I noticed that an upgrade to v6.1.2 was available and I initiated the update process (much to my regret).
The upgrade failed and then it gave an error "iPad firmware error (-1)". I have tried all sorts of things like DFU Mode, pressing home button and power button together and still am unable to restore it.
I went to a authorised service provider who said there is a 4mm dent on the iPad and that has caused all the problems. This dent occured a few months ago and the iPad was working perfectly throughout. The iPad hanged only when the software upgrade to v6.1.2 was done. The service provider says that it is in warranty but that has been denied due to the dent and they are asking me to cough up 520 SGD to replace it which is atrocious!
Can anyone please advise on this?
Thanks

Suggest you try Recovery Mode a few more times.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

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