HELP! iPhone has stopped working

So I tried to restore my iPhone to original settings and it wont restore.
Error (1013) keeps occuring amongst other things.
My iTunes is up to date as is my microsoft security.
My phone turns on and says I need to plug into iTunes (like when you first get it) but when I try to restore it the error keeps coming up.
What can I do?

Well an iPhone 4 should still be under warranty, so you could always take to an Apple Store and have it looked at.
http://support.apple.com/kb/ts1275
As far as error 1013 goes here is what Apple says in the document:
Error 1004 and 1013: This error may be the result of the connection to gs.apple.com being blocked, redirected, or interrupted. Adjust your hosts file or security software to ensure that connections to gs.apple.com are not blocked. If the issue persists, try restoring on another computer with a known-good connection. If this restore is successful, you will need to contact whoever supports your install of the operating system and security software installed on your computer for assistance. If your hosts file redirects requests to gs.apple.com, you may choose to follow Can't connect to the iTunes Store, in the "The 'hosts' file may be blocking the iTunes Store" section.

Similar Messages

My iphone has stopped working it had 80% of charging but the screen got black and now i cant switch it on, what should i do?

my iphone has stopped working it had 80% of charging but the screen got black and now i cant switch it on, what should i do?
help me ASAP please

Hello sameen shah,
The following article would be a great place to start for information that can help get your iPhone working again.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

ITunes Helper Module has stopped working

I just downloaded the new version of iTunes and now iTunes and Quicktime wont open at all. When I click on iTunes or when I first turn the computer on, a window pops up that says the iTunes Helper module has stopped working. Then another window pops up right after that says "iTunes has stopped working". It checks for a solution to the problem and then says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." When I try to open QuickTime, it says "Runtime error! Program:C:\Program Files\QuickTime\QuickTime Player.exe This application has requested the RunTime to terminate it in an unusual way." I have Vista which seems to cause problems with the firewall and iTuens, so I turned off the firewall from my security software, switched on the windows firewall, and made sure the settings were right. I even tried doing a System restore to the previous version (same problems) and then tried reinstalling the new version (Still same problems). Anyone have any suggestions?!?!

hey stess,
I have the exact problem you have. I tried deleting (went into program files and deleted the folders ) from my system and reinstalling it. It worked until i rebooted my system, I am still on xp. The restore doesnt help either. It cant be my ipod ( its quiet old!) as it isnt even connected to my system at start up. I think maybe a bug with the new version that will eventually have more and more users affected when they update. I f i find a solution I will post asap... good luck

HT1222 Hello,after the last apdate iOS 7.1.1 my iphone has stop work with the bose dock station. why it is happens?

Hello,after the last apdate iOS 7.1.1 my iphone has stop work with the bose dock station. why it is happens?

Natan turbo hadar,
I have the same exact problem.
I put an iPod shuffle on the Bose system, it plays just fine.
My iPhone 4s works just fine connected to my car stereo.
My iPhone 4s on the Bose will charge, it "thinks" it's playing, song shows, time line shows it's playing, can pause if I touch the phone's screen.
The remote for the Bose WILL NOT pause it, forward to next song, etc. It does work with the iPod shuffle.
So it's not the Bose, it's not connections, it's the iOS 7.1.1
Everything worked fine before, any one else have suggestions?

My iPhone has stopped working over wifi. It was working till late night yesterday and in monring it stopped. I thought that it may be problem in my internet. But noticed that it doesn't work with office wifi as well. Have done some of the reset option.

My iPhone has stopped working over wifi. It was working till late night yesterday and in monring it stopped. I thought that it may be problem in my internet. But noticed that it doesn't work with office wifi as well. Have done some of the reset option.

Follow the steps here. If nothing works, make an appointment at an Apple store or with whoever handles iPhone warranty where you live:
http://support.apple.com/kb/TS1398

My iPhone has stopped working all I have is a screen with the apple logo on it

My iPhone has stopped working. All I have is a black screen with the apple logo displayed. The phone does not respond when I press the buttons and switches,

Any thing happen if you try to connect to iTunes?
One thought - do not charge it and let the current charge fade out - then when you charge it back from scratch it should reboot into some working mode
Another - if you do not want to wait - bring it to a store

My iPhone has stopped working. I have insurance but Verizon isn't willing to send a replacement. Please help!

I have insurance on my iPhone 4 with the extended warranty. For the last few days, I've been having non-stop problems with the phone. Freezing, closing apps when it wants to, restarting itself. I called Verizon customer support and explained the problem. She tried to do basic troubleshooting on my phone but I had to stop the process because I wasn't near a Wi-Fi to do a hard reset after the basic troubleshooting. Which wasn't a problem.
So today my home button stopped working completely. I had to turn off the phone and turn it back on after opening an application because I couldn't do anything with it. So I called Verizon to see about more troubleshooting and the girl (who was very nice btw) helped me do a hard reset. The home button started working, but now has stopped working again.
The thing with the warranty on the phone.. when I bought the phone from someone, I was asked if I wanted insurance on the phone when I activated it. I said yes. So the insurance was added. Now that something is wrong with my phone, I am being told that the warranty should have never been added because I didn't get the phone actually from Verizon. I have been paying for insurance each month as long as I have had the phone. If not almost a year, maybe a little over a year? I'm not sure how long I have had the phone. So I have insurance on the phone right now.. and I cannot get my phone replaced. I do not work for Verizon, so if I am asked if I want insurance and I say yes, I expect and assume it's covered incase something goes wrong. Which is the point of having insurance. Now, it's a different story? I am confused and a little upset with the whole situation. The only thing the Verizon rep today told me was that she could refund me three months of charges on the insurance and get it removed for me. I did not agree to that and I didn't want the insurance removed as of right now until I get this fixed. I told her that it wasn't about the money for the insurance.
I am hoping someone with Verizon on here can help me with my phone situation because apparently it's something with software. Please help!

I would think that at the very LEAST you would be eligible for a COMPLETE refund of ALL charges for insurance paid thru Verizon! They were charging you for something you were ineligible for! Verizon has a record of whether or not you purchased the phone from them - otherwise how could they deny the claim!
It very sad to see how customer service and customer satisfaction has been lost here ... !

Please HELP, "iTunes has stopped working" error after connecting iPod video

People please help me out! I have a Razer Blade gaming laptop with Windows 8 64bit.
I have an iPhone 5, iPad 2 and an iPod video (80GB). I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video. I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
Procedures that I already tried and that were unsuccessful to solve the problem:
Uninstall Quicktime
Uninstall iTunes and reinstall
Reset the iPod (several times)
Delete TEMP files on computer
Restart the computer (several times)
Use a different cable and a different USB port
The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors. My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
Thanks very much!

It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

HT4061 My iphone has stopped working but the lock button IS working...when it stopped working it had a 50% charge left on the battery...it simply went to a black screen and will not turn on...my phone will not charge on the computer or the plug socket

Hi
My iphone 4 has stopped working...the lock button IS working...when it stopped working it had a 50% battery remaining...it was working when I last used it and when I returned it had a blank screen....it will now not charge or connect to itunes when plugged into the computer and it will not charge on the plug socket....I think the last iOS op system updated was 5.1.1....please help

Try holding both home and power buttons until apple logo appears (ignore on/ off slider) and then let go. No data will be lost. Wait for phone to restart

Just downloaded itunes version 10 .2.2 and my iphone has stopped working. now showing fault on itunes asked to reinstall. Why has this happened?

just downloaded itunes version 10.2.2 + Qucktime and my ipohone has stopped working!
I am told there is a fault in my itunes software and I must reinstall.
Why has this happened, is there a fault with this new version?

Whilst I don't have an answer, I hope a knowledge specialist does.I've seen numerous posts like this.After 10.2 update I lost library and haven't been able to actually connect my iphone to itunes for the upgrade. Each time I connect the iphone my system crashes. There was NOTHING wrong with my itunes or system until the point of update. There doesn't seem to be support, despite the extent of this problem. My iphone seems to need an update as its overheating and battery life is a nanosecond. BEYOND FRUSTRATED! All input welcome.

Iphone has stopped working cannot do anything

Hi all my iphone 3g has stopped working cannot do anything with it also get really hot when i plug in to see if that would put it right

Put the phone into DFU mode, also known as recovery, see:
http://support.apple.com/kb/HT1808
or see here - http://support.apple.com/kb/TS3694#error21 if using Windows

HELP Mail has stopped working

On my G3 Tower, my mail account has stopped working. It says it can't communicate with the host. But, I haven't changed anything about my wireless network and my browsers are working just fine. I also have a G4 laptop and all is fine with the mail function. I've tried taking the .mail file out of the preferences file and copying it to my desktop. It gives the same error. Any ideas how to fix this??
Thanks

Hi Adnan,
The Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) "Mail now supports connecting to mail servers through a SOCKS proxy". If that's the problem, you must go to System Preferences > Network and disable the SOCKS Proxy in the network configuration used to connect to the Internet, if it's enabled.

SUPPORT TECH HELP - "iTunes has stopped working"

Trying to find out how to get help on this site is EXTREMELY frustrating. I want to just submit and email but apparently you can't do that...or they make it impossible for you to find an easy way to.
I'm hoping this will get to a SUPPORT TECHNICIAN and not just the random "community" of customers.....
My iTunes stops working ever since I've tried to connect it with the iCloud thing. I don't want all my stuff floating around the interwebs so I've never used that cloud before, HOWEVER, in order for my DisneyMoviesAnywhere to connect to my iTunes account so that i can watch the movies I've purchased I have to use that cloud. But of course, everything crashes now. Apparently the iCloud is needed to get my purchased movies from Disney to iTunes.
SO, I've included the "problem details" when iTunes crashes. (FYI, I have absolutely no idea how I'm going to find this thread again to see if a support technician has responded. Hopefully they can access my email address from my account and respond to me there.)
This is copied/pasted:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    11.4.0.18
Application Timestamp:    54045c47
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000008
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
http://www.pinterest.com/pin/create/extension/

This is a user to user support forum. Apple Support Technicians rarely take an active part.
Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
"iTunes in the cloud" is one aspect of Apple's cloud services and gives you access to your qualifying past purchases. Any item in the store can be removed by the rights holders without prior notice at any time, so it is possible that Disney removed the movies you are trying to redownload.
Note sure why your post includes links to Microsoft's Privacy Statement or Pinterest.
tt2

Iphone has stopped working

My iphone 3g has just stopped working, it won't switch on or off? just a black screen

Put the phone into DFU mode, also known as recovery, see:
http://support.apple.com/kb/HT1808
or see here - http://support.apple.com/kb/TS3694#error21 if using Windows

Help function has stopped working. CS5/Windows XP

It worked fine for a while than stopped working. When I select it the 'hour glass' appears momentarily than nothing happens. F1 key also does not respond.
Please help me correct this as I did find it useful when needing help. Thanks for the help.

Update/ repair your Adobe AIR install and check the options for the Community Help Client by launching it standalone.
Mylenium

HELP! iPhone has stopped working

Similar Messages

Maybe you are looking for