Help iphone4 stuck on itunes screen

my iphone 4 is stuck on the connect to itunes screen. i have tried doing this but itunes is telling me my phone could be damaged. i took it to my local phone shop they told me it needs to go to apple so they can restore it (flash it) on their system? does this sound normal. someone please HELP

Connect your phone to iTunes on your computer like the diagram has indicated and restore the phone

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