Help: iPod Classic 160GB refuses to update software, nor to restore

I just purchased a 160GB iPod. I charged it, uploaded the music ( with my Macbook with OsX 10.4.11), and it works fine.
But then it was supposed to update the software to 1.2. It refuses because of "unknown reasons": error 1435.
I tried to reset it and it refused.
I tried to restore ... it starts the process but then... the Macbook ejects the ipod before the reset has started...and puts up an error message for "unknown reasons".
Does anyone know how to fix this or do i have a defective iPod?
Many thanks in advance!

Apple exchanged it. Thank you.

Similar Messages

IPod Classic 160GB won't update after sync

Hey,
My iPod Classic 160GB, latest gen., doesn't want to update the library for some reason.
It does 'sync' but nothing gets copied from my MBP to the iPod.
I tried restarting iTunes as well as my iPod, but nothing seems to help.
I thought about resetting/restoring the iPod, but since I've got a library with about 130GB of data, that's not the most pleasing task.
Any ideas for what could be the reason for this problem? Anything else I could try first, before resetting or restoring or whatever?
Thanks in advance.

This solved it for me:
Right click 'Computer' then click 'properties'
From there click on 'devices'
For me the ipod showed up in the list but it had a yellow triangle with an exclamation mark in it (you may have expand the option 'disk drives' to see it)
Next you right click on the ipod and 'uninstall' the driver.
After it's done that it should automatically reinstall it, or you can hit 'update driver software'
My ipod then showed up in devices &, more importantly, synced with the new itunes.
Hope this helps.

ITunes Refuses to Eject My iPod Classic 160GB

I purchased one of the newest iPod Classic 160GB models and while it originally connected great when I connected to iTunes, now, iTunes absolutely refuses to eject my iPod everytime I connect.
I have to eject my iPod through Windows Explorer and this happens everytime I connect it to my computer. Does anyone have a fix for this?

My computer is running Windows 7 Pro SP1 with all updates and I do not see anything in that article other than perhaps uninstalling and reinstalling iTunes that helps. I do not have any third party apps related to Apple. I do have one or two third party applications that work with Microsoft Office products and they were installed long before iTunes stopped working, so I do not believe that they have anything to do with iTunes's problems.
I have verified that there are no third party apps working with iTunes. ITunes only freezes when I attempt to disconnect the ipod. It d
Question:
If I uninstall this current version of iTunes, I do not want to lose any of my playlists, including those created by Genius. Do I have to do anything in particular to ensure that this information is preserved so that I can restore it after a reinstall?

After I updated my Ipod Classic 160GB, Why wont it Sync with Itunes 11?

after Updated to Itunes 11, Why wont my Ipod Classic 160GB connect to Itunes 11... Ive tried every routine and step to get it working and it will not Work, Ive tried Resetting it everytime I reset it the only thing it will do is Display the APPLE sign intill the Ipod Dies. Ive Tried Disk Mode and it won't do anything accept say "Ok to Disconnet". It will Not show or connect to Itunes...
Are there any other Options?

Do one of the following:
> Restart your computer
> Restore your iPod
> Uninstall & reinstall iTunes
> Check on my computer (windows XP) OR computer (windows vista & 7) and see if your iPod shows on there (Windows Only)
I'm not a Mac user so I'm not completely sure if this gonna help.

HT2553 My ipod classic 160gb cannot be synced by my windows vista. the library is copied alright but cannot be synced into the ipod; HELP! !

My ipod classic 160gb cannot be synced by my windows vista computer. The library is copied alright, but the ipod cannot be synced; Help! How can I overcome this, please?

Hi, Chris,
I mean, when I load my itune library as usual and the syncing starts, I get the problem as described as follows;
When I try to sync, I see the songs being copied then I get a message, say after about 45minutes, that, itunes cannot read the ipod contents because the ipod data drive is corrupt. I have tried different things to no avail. It is very fraustrating, and if I may say so, very disturbing.
I hope somebody can help me, for I can see now that, many people have got similar problems and they haven't been able to solve. I understand this is a common ipod problem and many people have had to abandone their ipods after such problems. It is very hurting because ipods are very expensive to buy, and so to write it off like that is very dis-heartening.

I have an iPod Classic 160GB and now it will not sync. I have restored to factory settings multiple times. It freezes during sync, gives -50 error code and says video is not supported on iPod. Please help.

I have an iPod Classic 160GB and now it will not sync. I have restored to factory settings multiple times. It freezes during sync, gives -50 error code and says video is not supported on iPod. Please help.

This is the iPod touch forum. I requested the moderators to move your post to the iPod classic forum.

I have recently formated my ipod classic 160gb to nfts and now it only shows in divices an printers, and whenever i connect it to my pc all my apple software stop responding

i have recently formated my ipod classic 160gb to nfts and now it only shows in divices an printers, and whenever i connect it to my pc all my apple software stop responding

The Apple launch issues article suggests pulling 3rd-party plug-ins if the problem doesn't happen in Safe Mode.
Here's the article that will walk you through the process -> iTunes: Troubleshooting issues with third-party iTunes plug-ins

HT1351 Am having problems syncing iPod classic 160gb to iTunes within Windows 8. Can you help?

I bought my iPod Classic 160GB from new in April 2012. For several months, I ran it through an older HP laptop running Windows XP home edition (service pack 3 I think?). I did however, use a Toshiba external hard drive to store all CDs/podcasts/photos etc. All worked very well and I put a fair amount of music (via CDs and podcasts) on the iPod via iTunes. All worked successfully. I changed computer earlier this year - another HP laptop but now running Windows 8. I've downloaded the up to date edition of iTunes AND have also transferred all existing material/files from the same Toshiba external hard drive to the iTunes in my new computer. (think I did this correctly?) So far, so good. I have placed some more music on the external hard drive and into iTunes and wanted to sync with my iPod. I connect iPod to the computer. It's recognised in iTunes as the window comes up showing iPod's serial number and settings etc etc. The iPod screen shows 'sync' and the top of screen in iTunes also shows 'syncing' however, after a few seconds, this stops and the iPod screen shows 'OK to disconnect' without having transferred any of the new music onto the iPod. Although all the existing music remains on the iPod (the stuff that was there before), the copule of new CDs hasn't been transferred over. Can anyone help me solve this problem? I hear that there are some problems at the moment syncing iPods within Windows 8. Anybody else had this problem? Any suggestions would be appreciated.

Hello hindzee,
The acticle below goes over how to sync content to iPod Classics. The section titled "Syncing automatically" will most likely be the most helpful protion of that article for you.
iTunes: Syncing media content to iPod
http://support.apple.com/kb/ht1351
Hope that helps,
- Griff W.

Help Me Please! iPod Classic 160gb

i have a problem with my ipod classic 160gb. stuck on apple logo, keeps rebooting on apple logo, cannot be turn off, if diskmode itunes can detect it, if normal mode not, i try to reset, restore, check for update, nothing works, its stop on the language selection after restore, then return to the apple logo screen and rebooting again and again... i drain the battery and charge it ac adaptor, still nothing... please someone know this problem...

Hello adifromba
Try putting your iPod Classic into Disk Mode to force a restore within iTunes to get it to show up. The steps to do that are within the first article below, I have also provided a second article for further troubleshooting if it continues to not show up.
Putting iPod into Disk Mode
http://support.apple.com/kb/ht1363
iTunes: iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Regards,
-Norm G.

My music won't play on my ipod classic 160GB and it skips songs can anyone help me?

My ipod classic 160GB won't play my music there is sound coming from it but the music won't play and it skips songs as well does anyone now how to fix that?

Have you checked if your Earphones are working?
Do you get the Music menu after the reset? (what is display on the Screen? song playing)
Normally if you Reset the iPod, it will turn the shuffle mode off, but do check under setting that shuffle mode is off.

[PLEASE HELP!] Problems with iPod Classic 160GB.

Okay, I was about to sync my iPod Classic 160GB and go to bed. I plugged it in and everything was good. I am not sure if it was syncing yet, but it fell off the cord because my HP laptop moved. I wasn't worried at the time, The apple screen came up so I pressed Middle Button+Menu to reset it, then I plugged it back in. When I plugged it back in it said I had to format the drive in G.. The screen of the iPod said Connected Eject before disconnecting and had the circle arrows like when it is loading. It seems to be working fine when I unplug it.
But anyways, When I unplugged it a second time (I did click Disconnect in the toolbar on the actual device, not in iTunes) it didn't work again, and it brought up the grey apple screen again, then went to the language. so I plugged it back in. Then I said OK to the reformat. I clicked Default settings to the format and left the Volume Label blank because I don't know what that is...
It said WARNING: Formatting your iPod will delete all files on it, or something along the lines of that. so, I said okay, I'll just resync it, just get on the reformat. When I clicked format it said that it couldn't format my iPod... So, once again, I disconnected it, ejecting from the actual device in the toolbar, and it was absolutely cleared asking me for the Language. It keeps doing this every time I plug it in, and even when I switch USB slots. it wont read into my iTunes either.
I am really sad, and please answer because my iPod is basically my life, this is my worst nightmare come true.
PLEASE ANSWER QUICK, Thanks...
-Fess

I had a simalar problem with mine about 6 months ago. I formatted my ipod to and it completely fried my ipod. I had;the same ipod and it was just out of warrenty. Yours might be fried,take it to a genius bar. I ended up getting a used iPod because I had to have music.
**** I am no tech wizard*****
So Sorry about your iPod...

ITunes 11.1.5 says my iPod Classic (160gb) full when it is not!

I want to say that after iTunes (11.1.3?) my iPod Classic (160gb) will not sync anymore.
I have recently updated iTunes to latest version of 11.1.5 with no luck!
In short, I am using Windows 7 and cannot get my iPod to sync anymore.
I keep getting the error message that my iPod is full and cannot be synced unless I clear some space...and when I say 'space' it wants
another 20gb free to just add a few new albums that I downloaded.
The problem is that I still have 15gb free and IT IS NOT FULL. With a full capacity of 148gb, I have used ~130gb. Even in the info bar it shows the correct usage of space on my iPod and shows that there IS free space.
None of it makes any sense and it is completely in error on behalf of Apple.
Also, I am no novice to PC's and have tried everything short of re-installing iTunes, which I refuse to do.
My current PC build is and has the latest software and hardware available and everything up-to-date.
Any help or suggestions would be greatly appreciated.
If you need anymore info from me then just let me know.
Many thanks

First of all, let's get a few things straight.
me too said:
I purposely created several different threads because I wasn't sure which discussion to enter in and it is my opinion that it fit into any of these categories.
Actually, you posted the same thing into the iPod Classic forum four times, and one additional thread in (if I recall correctly) the iTunes for Windows forum. That's impolite; at best it simply clutters up the forum with unnecessary threads, which can cause other people's valid posts to be missed in the mass; and at worst, you'll get responses to more than one of your threads which will confuse, not just you, but anyone trying to help you. I've seen it happen.
I'll ask again, please refrain from multiple posting.
me too said:
I am also aware that the "other" is my album art.
No it is not.
There is always a small amount of Other on an iPod, but large amounts of Other indicates data that has become corrupted and cannot be used by the iPod.
Your screenshot, which finally confirms the actual message you are getting, suggests that despite what you may believe, you are trying to Sync at lest 22GB of media to your iPod. One album in .wav form would only take up about 700MB, so you have to work out what else is set to Sync. Check the photos pane (just along from Summary) to make sure that there isn't an album of photos set to Sync. Also check the other panes as well, for Podcasts, videos etc. that you may not have realised are set to Sync.
If all else fails, start taking music off your iPod, so that this unknown media can be put on. That way, at least you will be able to see what is being put on that you didn't know about. Then, you can take that off and put back on only what you want.
Let me just make a final suggestion: your comment ...
"None of it makes any sense and it is completely in error on behalf of Apple."
... isn't going to help you in any way. Stop blaming Apple and look for the actual problem. Once you find the problem, and can therefore see the cause, then - if you must - you can blame someone.

Can't sync iPod classic 160GB

I recently purchased an iPod classic 160GB. I am running Windows XP with SP2,
iTunes 7.4.3.1, QuickTime 7.2 (I am hesitant to install iTunes 7.5 due to known problems with QuickTime 7.3). I had to go to my local Apple Store to get the latest iPod Software Update installed (56.6 MB is pretty huge; this Update for my iPod video was only 6.2 MB).
Problem Number 1: iTunes cannot successfully download an iPod Software Update (1.0.2) if the download has been Paused and then Resumed; iTunes loses track of the size of the module it was working on. (If there are buttons in the application to pause and resume the download, they should work correctly.) (This happens with both the iPod classic and the iPod Video.)
Problem Number 2: I cannot successfully sync my Music Library (40GB) with my iPod classic. I actually got to listen to a song after 4 days of trying to perform this download (only 800 MB of my music made it into the iPod successfully.) iTunes froze up when the iPod was first attached and also while trying to perform the sync. (I also have and iPod Video (30GB) and it works fine although a little slow.) The Genius at my Apple Store was able to load the iPod successfully using one of their BootCamp machines since my Music Library resides on an external hard disk. (And it only took 4 hours of work to get this far.)
Device Manager in Windows also shows an additional driver (iPod Driver) in the USB section with the iPod classic attached (it is not shown when using the iPod video). Both iPods show as Drive J: in the My Computer window.
Note to Apple Management: When a customer pays $250 to $350 for and iPod, the customer has heightened expectation levels, especially if he/she has had success with prior successful products. Especially since the classic is the 6th generation machine. Please get on this Apple!!!!!

I solved my problem!! I just loaded my iPod classic 160GB with 40GB of music and one video file.
I upgraded to iTune 7.5.0.20 and iPod Software 1.0.2 with no major ill effects. (I had to install iTunes 7.5 a second time because it told me to.) Windows XP is at SP 2 level and appears to be fine.
I tried using msconfig to stop initally loading anything except iTunesHelper and qttask. Nothing major broken yet. This is good news.
I tried loading over one album at a time (Using the Manual button in the options) and iTunes started freezing up at weird places (but it usually came back after a while.)
So I set the iPod into Disk Mode and I went to the Summary screen and only checked the "Enable Disk Use" box. (The top box was already checked.)
I Clicked on the Music tab and chose Sync Music and All songs and playlists (I would suggest you try something less to test this; my whole list took almost 12 hours to copy over. But I'm running with 1.1 USB ports). It ran very smoothly and iTunes only got fussy when I asked it to eject the iPod, but it eventually did it.
After it said I could disconnect, I got the iPod out of Disk Mode by using Menu/Center buttons and presto, it was up and working. All my playlist present and accounted for.
It'll take me a couple of days to find any problems (I have 31 days of music to listen to), but it's looking good.
Thank you to all who have listened to my problems and provided help!!
Apple has managed to keep this customer.

My ipod classic 160GB won't connect to my car

Hi, my IPod classic 160gb will not let my car access tunes & play them. It's not the lead because a friends works fine. and my software says it's up to date can anyone help - I miss my music .
Thank you.

HI there,
Snow Leopard is going to be a paid update that you will need to order form the Apple Online Store. Before upgrading, it is always a good idea to have a backup of your information. The article below has more information about backing up.
Mac OS X v10.5, v10.6: How to back up and restore your files
http://support.apple.com/kb/ht1553
-Griff W

Ipod classic 160gb showing music playing but no sound with headphone headunit aux cable or hardwired car stereo

last week i had my ipod classic 160gb plugged into my ford falcon fg xr6 ipod connectivity hardwire for the car stereo as i have had for over a year now since i only ever take it out to update music and software. i unplugged it and was using an iphone 5 in the meantime for about 2 hours while my ipod classic was updating. when i connected my ipod classic the connection is fine i can browse files and songs like normal but no sound comes out of the speakers. i thought my car was stuffed but i have tried it on alpine pioneer kenwood aftermarket units through an ipod cable which i have done hundreds of times in the truck i drive as well as tryin to connect headphones as well as an aux cable to play through the speakers all to no avail. the ipod works fine i can scroll throught lists the seconds and minutes of the song or video roll on by so it is playing but no sound is being produced.
if anyone could help me with this ASAP it would be greatly appreciated and i would be one grateful man to have my music back. thank you in advance

Hello Brutl6,
Thank you for providing the details of the issue you are experiencing with your iPod classic. You have gone through some really good steps to isolate the issue. I recommend continuing with the steps in the following article to further isolate and troubleshoot the issue of no audio when connected to headphone or speakers:
iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Help: iPod Classic 160GB refuses to update software, nor to restore

Similar Messages

Maybe you are looking for