Help! Ipod / Computer Issues

Hi! This is my 2nd post! Please Help! I got an Ipod last Sunday & the newer models do not come w/ a software cd. I am getting a code 28 error under device manager / ipod not installed properly. I did what it says...downloaded itunes 7. My computer reconizes new hardware found, but will not allow me to load software w/out a cd.
I spoke w/ Apple's tech support & thay suggested I try the ipod on another computer &/ or purchase PCI USB Card.
Any advice? Ipod works fine on my neighbors computer & my computer has a USB 2.0. Hmmmmm??????

You must have your internet connecting before you download the iPod software under iTunes 7

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