Help ipod doesn't restore

my ipod which is a picture ipod flashes between two screens; one which is the apple and the other is an folder with it saying apple.com/support. i went there and found out how to put it in disk mode. i tried then restoring it but a pop up says that it cannot be restored for an unknown reason. please help i don't know how to restore/fix it.

You posted your question in the wrong forum. This forum is for Mac System 7 & older software products.
Look at the Apple Discussions index @ http://discussions.apple.com/index.jspa?categoryID=1 and post in the appropriate iPod forum.
 Cheers, Tom

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