HELP, Ipod nano 4 GB v 1.2 not visible in itunes v7.02.16

I did the update for Itunes v7.02.16 and after this my ipod nano 4 GB firmware v1.2 was not visible in itunes but in de windows explorer it was shown. I was more then a hour on the phone with a support guy, with the result (his opinion) that it was a hardware problem. His advice was updating the usb driver. I did, but the problems was not solved. I did the same install on 2 other computer and all gave the same problems, I've tried all the solutions on the faq etc, the 5 R's etc.
A strange thing is that de diagnostic in Itunes tells me all the information about the connectec ipod, it shows the serial nummer. name, busspeed, firmware etc.
WHO can help, my mind is empty.

I am having a similar problem. However, I have not updated my USB drive. How did you do that?
For the support guy (or gal)...I have an iPod nano 2 GB and when I plug it into my USB port (I have 2 ports and have tried both) iTunes opens but doesn't recognize that my iPod is connected. When I run iPod diagnostics through iTunes it says iPod Connection Status-Failed, even though it is connected. I cannot sync my iPod via iTunes. I have tried numerous troubleshooters on the apple.com support website without any success (reinstalling iTunes, etc.) I took it to an Apple store this weekend and when they hooked my iPod up with my cable, their Mac recognized my iPod. If anyone can help me with this I would greatly appreciate it. Thanks.
Gateway laptop   Windows XP   this is a computer from school, so I don't have complete administrative capabilities

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