Help! Ipod nano is completely frozen and nothing works!
Two days ago my ipod completely froze. I tried to reset it but when I plugged it into my computer it said that the device has malfunctioned? ***?!? I cant do anything to it. when I toggle the hold button the little lock symbol doesnt even show up. I tried plugging it into my ihome but that didnt do anything. I cant turn it off and the back light doesnt come on. The battery still hasnt died and its been 2 days I have no idea what to do. Ive tried plugging it into my laptop and my friends computers but it still says the same thing
i have a 2nd gen nano 4GB,
my daughter has 1st gen nano 1GB.
i've been trying to reset?, restore?, get her's to work.
i charged it overnight on my iHome2go. (plugged in computer, i couldn't tell if it was charging.)
i have two USB cords for both iPods, both cords work with my (2nd gen) nano. i have reviewed all? the different steps to get her's working. i don't believe it's a computer or an iTunes prob. 2nd gen nano is charging and syncing just fine.
her screen had the apple on it before i did the reset steps. when i hit both buttons the apple disappeared. now there is nothing on the screen and no way to know if the battery is charged or if it's working at all. thanks for any help,
Dee & Morghan
HP Windows XP
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Welcome to the Apple Support Communities!
It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
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http://support.apple.com/kb/HT1339
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