HELP!! ipod updater doesn't open and give me serevice error

My daughter and me both have new ipods nano that only worked the first day. The second time I tried to update with new songs from itunes my i pod lost all songs. I've tried EVERYTHING ! reset, restart, reinstall, updates, disk management on windows, both on my computer and someone else computer and nothing works. Ipod is missing on windows, on itunes and updater gives me service error. I previously had an ipod shuffle that had the same problem and I discarted thinking it was broken. Now I have 3 useless ipod!!!! HELP!!

You can get help by calling 1-888 MY APPLE or 1-800 MY APPLE I talk to them yesterday for about 2 hours and we tried everything, nothing seemed to work still have the same problem!
I think it has to do with an error I get when I run itunes regarding Active X control. ?????
Try to remove all... itunes, ipod, quick time and re-install everything with the antivirus and firewalls disabled.
Hope it helps

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