Help is my home hub faulty

Question

Help please, my local exchange upgraded broadband on 6th aug, I got great download speeds for about a week then I noticed when I used phone  the broadband would drop then come back on then drop again when the call finished. Called India to report problem, usual stuff like change filters which I did but no change engineer was sent and checked line said fault was at exchange, was later told all was ok was still getting dropped broadband so I again went through process of changing filters (I have about 6 different ones) and tried different sockets as well as the main one, suddenly all seemed ok but my download speed dropped to below 1.5mb, openreach engineer called and did his checks on line and said I have a good connection and he got my profile reset, great I thought, no chance speed still 1.5 at best even though my sync speed was over 13.000, India have again reset my profile but still poor download speed.
could my home hub be at fault?
Test Results
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1545 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speed achieved during the test was - 1545 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :13723 Kbps(DOWN-STREAM), 1016 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.99:22.29:68.72 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL line status Connection information
Line state
Connected
Connection time
0 days, 6:37:59
Downstream
13,723 Kbps
Upstream
1,016 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.4 dB / 7.3 dB
Line attenuation (Down/Up)
33.0 dB / 17.7 dB
Output power (Down/Up)
0.0 dBm / 11.9 dBm
Loss of Framing (Local)
88
Loss of Signal (Local)
12
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
5575 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
Sorry for been so long winded in explaining
thanks

Answer 1

Hi,
I found this happened at me friends house where the extention was wired up incorrectly.  Also, she had a double plug on the main phone sockect, one for phone and other had filter plugged in for home hub!
Once we fixed the extention by ripping it out and plugging the filter in first at the main socket all was resolved.
We also found that if you have a filter at the main socket and extention plugged into that and another filter added at end of that extention would cause issues!
CG
CG Over An Out