Help! Issues with apple ID

Ugh. This is frustrating. So I made an apple id for my iPad a few years ago and have forgotten the password. Now that I've made a new account and want to replace my old one with it, I'm trying to sign out of the old acct's iCloud but that requires the old password. So I go onto iforgot.apple.com and use email authentication. The email doesn't send for some reason, no matter how many times I've tried. I've checked every folder and it's not there. What do I do?! I can't use iCloud without knowing my password

Try here:
Apple Support contact info on Apple ID password and other security-related issues
http://support.apple.com/en-us/HT201363
Note: Content bought using one Apple ID cannot be merged or transferred to another Apple ID.

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HT204053 Issue with Apple ID iPhone 4S iOS 6.0.1

There is an issue, with Apple ID on iPhone 4S Apple ID, by entering wrongly Apple ID at the first time, it can't be changed anymore, or I just can't find where to change it, for proper use of App Store application and update of other apps.

The change the ID used for purchasing, go to Settings>iCoud & App Stores, tap the ID shown, sign out, then sign back in with the ID you wish to use.

Sound issues with Apple TV show rentals/"choppy" sound quality

I have been renting "Lost" episodes from the iTunes store on my new Apple TV. There is something wrong with the sound quality. It's very choppy. Almost like a fan is cutting up the sound. Anyone else experience this problem? What's the fix?

Hello there, cjb1992.
The following Knowledge Base articles offer up some great steps for troubleshooting audio issues with Apple TV:
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
No audio when using Apple TV
http://support.apple.com/kb/TS3789
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase it...

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
Can anyone suggest a solution to this vexing problem?
Thanks in advance.

Jeremy.Laurin,
have you tried agb76’s approach here?

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

HELP - hi with apple Configurator why does it show with a yellow triangle on the right side of the screen what am i doing wrong for the ipads not syncing or whatever and how do i fix that?

HELP -- hi with apple Configurator why does it show with a yellow triangle on the right side of the screen what am i doing wrong for the ipads not syncing or whatever and how do i fix that? although i have looked online to try and figure it out and here is the website i found is this the stuff i need to do to fix this? is this site what i need to do to fix this? http://edtechstandish.wordpress.com/what-ive-learned-about-apple-configurator-so -far/ Thanks

Sorry but I don't know anything about this. But you might have better luck posting this question over ing the iPad in Business and Education forum here: https://discussions.apple.com/community/ipad/ipad_in_business_and_education?view =discussions.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500?

I am shopping, with a focus on Samsung, and was told by a Samsung rep their TV's were not compadible with Apple TV. I found this difficult to believe so I wanted to pursue with persons knowledgeable with Apple TV.
If I find that Samsung is not compadible I wanted to determine which lines, e.g. Sony, might be compadibile, as I wanted to use Apple TV.
Thank yoyu

IPad air 2 not downloading or updating apps. Is this an issue with apple?

I Just got the iPad Air 2 Wifi 2 weeks ago. I was able to only update a few apps which was very slow, then nothing all together. Can't download or update my apps. Keeps turning in a circle and not loading. Is this an issue with apple? This problem started with my iPad 2 before I upgraded thinking there might be little or no support for it by now. I cannot be going to iTunes every time I need to download an app. Doesn't make any sense.

Thanks Brian. Did that already severally. Didn't resolve it. Had to had reset and reset settings before it started working. It's good now. Thanks once more.

Can someone help me with apple care email id?

Please help me with apple care email..

I believe Express Lane can provide live chat via email. At least this is what I've just been told by someone in Applecare Agreements Administraton. Haven't tried it myself because right now there's a system glitch and it's not accepting my particular serial #.
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=SG1
Dave Sawyer wrote: I'm not sure why you marked your follow-up information as being the "correct answer".
I've been seeing this kind of often. I think there's some misunderstanding about the use of Helpful and Correct. Don't know why; I would have thought it would be perfectly clear.
Message was edited by: WZZZ

Strange issue with Apple ID in iTunes and Safari

I have a client who recently has had a very odd issue with his Apple ID. He is unable to purchase any music from the iTunes store on his MacBook Pro running 10.9.4 and iTunes 11.3. When he tries to purchase a song from the iTunes store, he enters in his correct apple id and password but itunes just returns right back to the login window with blank fields. There is no error message about using an incorrect password or apple id. When we try to log in to the Manage Apple ID page using Safari, we get the exact same thing. No error, just goes right back to the login screen like nothing happened. We can, however, log in to the site using another browser like Firefox or Chrome without issue.
I have done some extensive troubleshooting and isolated it to the user library since itunes and safari work fine in a test account we created. I've tried pulling all seemingly related pref files, application support files, caches, keychain items, the safari folder, etc. Basically if it was in the user library and had safari, apple id or itunes in the file name, I pulled it. This didn't fix the issue. I was able to temporarily fix the issue by pulling pretty much everything from the user library folder's application support and preferences folders. Everything worked for a little while but then the issue returned.
Does anyone have an idea what file could be going corrupt so quickly that is causing both safari and iTunes to no longer log in with his Apple ID?
Thanks in advance!

Sometimes resetting an Apple ID password can help > Apple - My Apple ID
If that doesn't help, from the iTunes menu bar click Store > Sign Out
Restart the Mac, launch iTunes then sign in again.

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Issues with Apple's Application Loader

I have been having some issues delivering my ePub to iBooks through Apple's Application Loader device. I've contacted Adobe, who says my file is fine. Then Apple, who says there is an issue with my file. Then back to Adobe, who says their help ends with inDesign. Then back to Apple, who says I have to talk to Adobe.
Ever since kicking us publishers off Adobe DPS, I have been having unanswered issues with producing iBooks, which is the way that we have to produce inDesign files now. Namely, I get an issue saying an image, that isn't in my inDesign file, is too big to upload to Application Loader.
Has anyone had similar issues? Please help?

Hello suecheat
Check out the article below to continue troubleshooting your issues with sending mail. You will use Connection Doctor to find out the specific issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Regards,
-Norm G.

Mail issues with Apple's Mail

I was using Outlook Express to send & receive mail. And then (because Outlook Express has been giving me fits with errors and needing to put my password in every time I wanted to use it) I switched to Mail (the one that came on my Mac).
And now, with Mail, something crazy is happening on my iPhone and iPad. It showed that it was downloading and downloading and downloading, but I don’t know what it was downloading. Archived stuff? Everything that is in everything in every folder on my Mac?
Then it stopped downloading stuff, and now it won’t send, I get an error saying that it Cannot Send Mail.
I tried to delete my email account from settings so that I could start over, but the gear just spun and spun for over 30 minutes.
I have no idea what is going on, but I think that it must be connected to the fact that I switched from Outlook Express to Mail.
Please, if anyone can help I would really appreciate it.

Hello suecheat
Check out the article below to continue troubleshooting your issues with sending mail. You will use Connection Doctor to find out the specific issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Regards,
-Norm G.

Audio sync issues with apple tv

Hi All,
I am having some issues with audio syncing properly on my apple tv. I have my movies stored on an external hard drive - movies go through itunes through to my apple tv (as it should be) via home sharing. Anyways, some of the movies seem to be out of sync when I watch them on my tv, but when I play them through itunes on my computer they are just fine. I've tried taking the movie out of itunes and even renaming it before i bring it back in - but that doesn't solve the issue. Any ideas? Any help would be greatly appreciated. Thanks!
Stacey

I just encountered this issue also. All my digital movies and dvd rips stream fine through itunes and into my apple tv. However I just imported a movie I made in imovie. The movie plays fine in quicktime or directly in itunes. When I play the movie on my apple tv streaming it from the same itunes account, the audio is out of sync.
Any help is really apprecieated!
D

Aperture 3.03 sync issue with Apple TV

Hi to all,
I would like to ask you for a help in the following issue:
When I sync Aperture with Apple TV I then see that only masters were transferred. When I make some photo adjustments (without creating a version from master) they are not visible on the Apple tv. I can only see a master photo without any adjustments.
How can I transfer a photo with adjustments made on it? Do I have to create a Version from master and then sync only that version with all adjustment made on it?

Related question from me.
I've got my Aperture library on an external hard drive connected to my Airport Extreme. Now version 3.0.3 of Aperture opens beautifully and reads my library, but when I try to sync my photos with my Apple TV then iTunes doesn't recognise any photos in my library, although it does recognise the projects and albums . :-s
Any ideas? Looking like a bug to me at the moment...
Kevin
Message was edited by: kennedyk

Help Needed with Apple Script

I need a little help with Apple Script. I have been using a script for several months now, and all of a sudden it just stopped working. Here's the script"
============
with timeout of 9999 seconds
tell application "Finder"
activate
(* copy target file to another disk - to create a backup *)
duplicate file "Daily.dmg" of folder "File Backups" of disk "HD Mirror" to folder "Data Backup-Daily" of disk "MacHD 1" replacing yes
(* copy a 2nd target file to another disk - to create a backup *)
duplicate file "Personal.dmg" of folder "File Backups" of disk "HD Mirror" to folder "Data Backup-Daily" of disk "MacHD 1" replacing yes
(* now copy the 2nd target file to my iDisk *)
duplicate file "Personal.dmg" of folder "Data Backup-Daily" of disk "MacHD 1" to folder "Documents" of disk "xxxxxx" replacing yes
end tell
end timeout
============
In the above script, xxxxxx represents the name of my iDisk that is mounted in the Finder.
Here's my issue - the above script worked fine until just recently. However, now the first two steps work fine, but I get this error message while trying to copy the file to my iDisk:
"The operation could not be completed because some items had to be skipped. 'Personal.dmg'"
Does anyone have any ideas on how I can fix this? I'm wondering if Mac OS 10.4.5 might be the culprit since this problem seems to have occurred shortly after I upgraded???
Thanks,
-AstraPoint

Hi,
Assumptions :-
uuencode command exits
mailx command exits
File name is "vas.txt".
Mail id is "[email protected]"
# START OF SCRIPT
#!/bin/ksh
vasFileName="$1"
vasRecordsDirFile=/etl/dev/work/wellness/enrl_rej/records/${vasFileName}
vasMetatdataDirFile=/etl/dev/work/wellness/enrl_rej/metadata/${vasFileName}
vasHeaderDirFile=/etl/dev/work/wellness/enrl_rej/header/${vasFileName}
vasHeaderRejDirFile=/etl/dev/work/wellness/enrl_rej/hdrrej/${vasFileName}
vasFieldsDirFile=/etl/dev/work/wellness/enrl_rej/fields/${vasFileName}
if [[ -e ${vasRecordsDirFile} ]]
then
uuencode ${vasRecordsDirFile} ${vasRecordsDirFile} | mailx -s "process complete and attached are the rejected records" [email protected]
elif [[ -e ${vasMetatdataDirFile} ]]
then
uuencode ${vasMetatdataDirFile} ${vasMetatdataDirFile} | mailx -s "Metadata Mismatch no of fields in detail didn't match" [email protected]
elif [[ -e ${vasHeaderDirFile} ]]
then
uuencode ${vasHeaderDirFile} ${vasHeaderDirFile} | mailx -s "Problem with header file - File Rejected" [email protected]
elif [[ -e ${vasHeaderRejDirFile} ]]
then
uuencode ${vasHeaderRejDirFile} ${vasHeaderRejDirFile} | mailx -s "the Percentage of rejects more than 3 percent File rejected" [email protected]
elif [[ -e ${vasFieldsDirFile} ]]
then
uuencode ${vasFieldsDirFile} ${vasFieldsDirFile} | mailx -s "The header and detail count didn't match File rejected" [email protected]
else
echo "File doesn't exist in any of the directories mentioned."
fi
# END
Vijay Bheemineni.

Help! Issues with apple ID

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