HELP --- iTunes and iPod freeze

I'm hoping someone can help me with this....I have an ipod Photo (using windows xp) and everytime I add music to my ipod, say 15 songs, itunes will freeze as soon as it finishes adding the songs. I get the "not responding," "error" prompt and have to close itunes and disconnect my ipod just to have it do it all over again. If I re-open itunes without disconnecting and reconnecting my ipod, itunes says it can't read the ipod. This is really annoying because everytime I want to add songs I have to go through this whole process. Does anyone know what I am talking about??? Thanks in advance for any tips you can give me.

krakrjak,
For better results I'd recommend creating your own thread so the responses received focus on your issue/question.
This document explains how to recover iTunes Store purchases from your device:
http://support.apple.com/kb/HT1848
If the music on your iPod is not purchased from the iTunes Store, recovering the songs will require the use of third party software. Some links:
iGadget: http://www.ipodsoft.com/site/pmwiki.php?n=igadget.Homepage
iRepo: http://www.purpleghost.com/index.php?q=irepo
iPod Access: http://www.findleydesigns.com/ipodaccess/indexWin.html
CG

Similar Messages

Itunes and ipod freeze during sync

hello,
firstly, i would like to thank all you kind souls who post to this forum with very helpful suggestions. you have helped me with many past difficulties.
my present issue concerns transferring songs from itunes to my ipod (4th generation). here's the story:
on friday, my ipod started acting funny (skipping songs, etc.). by saturday, it would no longer do anything (folder with !, resetting did not help). this had happened to me before so i did not freak out and figured i just had to restore (that had worked the first time around). however, when i plugged in my ipod to my computer (powerbook g4, just three weeks old), it was not recognised and i was prompted to initialize the disk. i then came to this forum and read pretty much everything related to this kind of problem. countless resets, erases, partitions, etc., later, i was able to get the ipod software back on the ipod. it seemed all normal but there was no music on it (makes sense since i'd restored it). but then...when i plugged in my ipod to sync it with itunes, it would freeze at a given song (not always the same one, sometimes 31 songs into it, sometimes 500). i came back to this forum and read that i should reset my ports, which i did. didn't help, the sync still freezes both the ipod and itunes.
so that's where i'm at: i have the ipod software on the ipod, but i can't sync it with itunes (i.e. i can't get my music onto it). my brother thinks i have bad blocks (or sectors). is this a possibility? the ipod does make some noise (not sure whether it's the infamous clicking...).
so here are my questions:
1) is there anything i haven't done yet that could get the ipod to sync with itunes?
assuming i have done everything and the problem is with my ipod's hard disk:
2) would a program like disk warrior potentially be able to fix the ipod?
3) would it cost me less to have the ipod serviced than to buy disk warrior?
4) is there somekind of open-source or freeware disk repair utility that could perhaps repair my ipod's disk?
thanks for reading and i really look forward to any suggestions.
gen
p.s. the ipod's more than a year old, so no longer under warranty.

Okay, I got it to work tonight...
My U2 iPod would freeze while syncing. I restored and tried to sync and it would freeze on different song #'s. All the while I heard a clicking sound coming from the drive that I never noticed before. It would just click once in a while, not repeatedly.
My fix: (a version of the carpet drop) While the iPod was on and spinning, I held it tight with my right hand, facing me and smacked it's side into the palm of my left hand, simulating the amount of force that it would incurr from a waist-high drop onto carpet.
Now, this force was sheer approximation, being that it would be too time consuming and difficult to calculate this exact amount of force. I mean, my waist may be higher/lower than the original carpet-dropper, and not to mention the plushness of the carpet! Who knows if he did it on Shenandoah Shagg or maybe just some Bermuda Burr Rug?!
By the way, the problem started after being left out in the car on recent cold nights... hmmmm, my iPod thinks me a jerk.
Anyways, here are some previous attempts at fixing my situation (in no particular order):
1) restored from 5 different iPod updates (2004-11-15, 2005-02-22, 2005-06-26, 2005-09-23, 2005-11-17)
2) tried to fix with Disk Utility
3) tried to fix with Tech Tool Pro
4) tried to fix with Disk Warrior
5) tried to initialize multiple time (even writing zeroes)
6) manual sync
PB-15"Al; G4-DP500 Mac OS X (10.4.3)

Itunes and ipod freeze please help

I need any help possible..... after the iunes upgrade my ipods (classic and a second gen nano) wont show up in itunes... they showq up in my computer though...after I unplug them then the administrater screen pops up and says it cant find the file..... (duh... I unplugged it).... I have windows xp... I plugged it into my girlfriends vista computer this past weekend and it worked fine...... please help.... I have uninstalled itunes.. uninstalled all apple software like it says to do.... nothing works.....troy

krakrjak,
For better results I'd recommend creating your own thread so the responses received focus on your issue/question.
This document explains how to recover iTunes Store purchases from your device:
http://support.apple.com/kb/HT1848
If the music on your iPod is not purchased from the iTunes Store, recovering the songs will require the use of third party software. Some links:
iGadget: http://www.ipodsoft.com/site/pmwiki.php?n=igadget.Homepage
iRepo: http://www.purpleghost.com/index.php?q=irepo
iPod Access: http://www.findleydesigns.com/ipodaccess/indexWin.html
CG

PLEASE HELP, itunes and ipod trouble!

i have upgraded to the new itunes. uploaded new music into itunes, made space to put these songs on my ipod old 15GB model. when i plugged in the ipod into my imac it made the changes i made to deselecting songs but will not upload the new songs i have put into itunes...i tried restoring my ipod and it says that there is an unknown error...what do i do?!?!?! ahhhhh please help
thanks
-tm

i would like to also add that i tried making changes to teh setting of my pod like syncing all songs in the music tab in ipod settingsand its says that the ipod cannot be found!?!?! pleaaaaaaaaaaseeeeee helpppp
-tm

Ugggh! Songs disappeared! HELP iTunes and iPod help

Okay, I don't know what I did, but all of my songs disappeared off iTunes. I think I was able to locate most of my CD's that I had downloaded, but anything that I had purchased is gone. What went wrong, and is there some way I can reinstall all of my songs?
Also, if I connect my iPod to my computer will it take the songs that are no longer in iTunes off of my iPod?
Thanks!

Here is an article on
Finding Song Files
Yeah, don't sync your iPod to iTunes just yet
Read Buegie's post on that
http://discussions.apple.com/thread.jspa?messageID=1895188?

ITunes and iPod Classic Freeze: How Can I Avoid It???

Sorry if this should have been a part of the longer iTunes and iPods freeze discussion string.
My 80g Classic is in the mail and due to arrive on Friday. I ordered directly from Apple (for the engraving but obviously not as easy to return).
After reading all the discussion about the iTunes freezing issue I have a few questions of my own:
I have Windows 2000 at work, Windows XP on desktop at home and Windows Vista on my laptop. My entire library (combination of original home desktop, smaller work library and a few songs even purchased on laptop) is on external hard drive that I use with laptop.
Which computer should I connect my new iPod to first? My preference is work since the iPod is being shipped here. It arrives on Friday and I want to start using it on a road trip on Saturday.
I'm a Manage Manually kind of guy especially since I have music on three different authorized computers.
Any tips or suggestions that you think will help me PRIOR to actually trying to connect iPod with iTunes would be greatly appreciated!

NO answer is my answer. I guess I can't avoid it. Thankfully I learned to look at the box that says not compatable with Windows 2000.
I'm going to give it a shot with Windows Vista. I have latest iTunes on laptop and my old 60g Photo connects just fine.
Best of luck to us all!

I have ipod classic (about 3 yrs old) and when recharging, everything on it is gone. When I tried copying the saved/backup items, itunes and ipod were stuck...doing nothing/frozen. Help!

I have an ipod classic which I had bought about 3 years ago. I plugged it into my computer this past weekend to charge and it showed me that there were nothing on it...no music, no movies, no photos, nada. I had updated the program on my computer and when I tried to reload all the stuff that I had saved, it locks up my itunes and ipod. It doesn't do anything! I don't know what is going on....Help!? Anyone!? Any clues?

Which version of iTunes are you using? (most probably the latest, a lot of this hung iTunes coming in)
Which iPod software is shown on the iTunes summary screen?
My suggestion go on Diskmode.
http://support.apple.com/kb/HT1363?viewlocale=en_US
Connect it to iTunes via a USB2.0 port (For Mac please dont use the Keyboard USB port and for MB, only one USB port is for iPod, the other will freeze your iTunes as the resource bus is shared with other devices )
Then update the iPod software or Restore the iPod.
Try to disconnect your iPod from the PC, if you are not charging or Syncing the iPod, or else, some Apps will just trigger a Restore and delete you iPod.
For Mac users, who has a FAT32 iPod, you may find iTunes Restoring it to HPS+ if you leave it connected overnight.
For Windows users, some Winsock layer conflict with iTunes will trigger the Restore.
Good Luck!

All of my playlists made on my Ipod touch 3rd gen keep disappearing when I sync it to itunes. Drivng me crazy. All software up to date on both itunes and Ipod. Help please.

All of my playlists made on my Ipod touch 3rd gen keep disappearing when I sync it to itunes. Drivng me crazy. All software up to date on both itunes and Ipod. Help please.
I tend to make my playlists right on my ipod. This did not happen for the last 2 years. Just started recently. Did get a new computer recently.

That is because you got a new computer. You can only sync all media from one syncing computer. You can sync from any computer to iPod using the manual method but that does not sync from iPod to computer.
To make this your syncing computer:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

Right clicking on your ipod in the device list an d choosing "transfer purchases" will copy apps and bought media from iTunes to your computer. Due to the new iTunes library on your new HD, iTunes will erase your ipod during the first sync. To save your data to the computer take a look at this article about saving data from your device to a computer: http://support.apple.com/kb/HT4137
Basically it's backing up manually, transferring her purchases (apps and bought music), letting iTunes erase the ipod due to the new iTunes library, and restoring from the manual backup again, to get all the data and settings back.
Make sure your new computer account is authorized in iTunes. Disable autosync in itunes, connect your ipod, right click on it in the device list and choose backup.
This will save data, pictures and settings to itunes. See what's included in this backup here: http://support.apple.com/kb/HT1766
Transfer your purchases the same way to copy all apps and bought media from the Store to your computer.
Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your ipod got wiped during the first sync.
The rest of the data can be restored from the backup you made.
Restoring: http://support.apple.com/kb/HT1414
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

Accessibility of iTunes and iPod for Blind users

In any of the updates to Itunes or Ipod has the ability to use the product by the Blind been considered? Being a Low-Vision/Blind user I think accessibilty has gotten worse instead of better. This is not just an Itunes on Windows Issue. Itunes on the Mac barily works with VoiceOver
In 7.0.X here are a few things that broke.
1. The Album flipping view mode cause Screen Magnifiers to have problems with Overlay and the Album art is not magnified.
2. No way to navigate the Itunes store if you are totally blind. Why not just let us browse it in Internet Explorer or Firefox and then download afterwords into Itunes.
3. Standard methods for navigating Menus, Tree Views (source list / playlist side) do not work always and some times have very unexpected results.
There are very easy ways to fix this. As you are updating the application make sure that each control or widget gets its own MSAA information. On the Mac side make your developers actually follow your own standards for accessibility even if it means rewriting the program. Well they are at it they can fix most of iLife and Pages.
Now onto the Ipod 3g 4g 5g and the Nano 1g and 2g, These devices with some practice can be used by a blind person if they are setup correctly by someone sighted. Thats all well and good except if you just went out and bought a shinny new 80gb Ipod and now don't know how to navigate it. Well the solution to this is actually very easy. Durring startup it could play a quick set of clicks to let a blind user know it is doing something. Then once it is up and running the menu system could playback via the headphones recorded speech files stored in directory already on the shinny new Ipod. Something like "Main Menu" "Music", the user slides their finger around the wheel one spot to the right and "AudioBooks" and so on. Now your question comes to artists and genra's and Album titles. This could be a feature of the new ITunes 7.1.x where when you are syncing your Ipod it goes to the iTunes store and gets the appropiate audio files needed. or using the Very Nice Apple TTS makes the files on the fly and stores them. You say this would use up space on the Ipod, well yes it would and you could make so a sighted user could turn it off until the iPod resets or they if they are really cramped for space could remove the directory with the sounds in it, but restoring the iPod would put these features back in place. These features have more use then just for the blind, who are highest population for buying audio content be it Unabridged audio books, CD's, or from online sources. Once these features are out in the general public and touted as be available you will have the busy business traveler to the jogger using them, epecially when it is not appropriate to take your eyes from something else, like driving. A driver could just reach down and touch the iPod and press the menu key and here "Music Menu", "PlayLists". Now we click the center button and our drivers heres "Gym Workout" clicks the wheel around to the right and heres "Peaceful Drive". He/She press the play button and heres "Playing, Peaceful Drive, 15 items in list" now this next part whould need to be toggleable on and off, while the iPod is cueing up the song it could say the song name and artist but this could be distracting.
Now if you really got brave with this project you could just add the TTS (Text to Speech) program into the Ipod. It would probably only take as much space as the new games you are selling for the 4g 5g and nano's. I know the Ipod has enough processer power. If it can play compressed video it could be executing a speech synthesizer in the background. With the dropping cost of the iPod I can see you may have to make this an add-on. That would be fine but include like a ten-day trial period with each new firmware update and have it on by default. This way allowing the user base to have time to see what it can do for them. If this is the choice then it should be a very inexpensive addon. Like in the $40 range. With the very extinsive userbase of Ipod's out there the Return on Investment should be very quick. if just 10% of the 300,000 blind people in the USA bought it, that equals 30,000 times $40 equals $120,000. This is not including the Learning Disabled, general poplulation, and people in foriegn countries who would love to have the stuff read it them. Now back to the blind, currently the devices made for the blind that are "accessible" cost from $400 and up that can play digital content not burned to a CD. So, if this was made for the Nano 2g a blind person could spend $200 on the device and $40 on the speech after the ten-days are up or they are coming close. The are still ahead by $160. Now if the person is a eclectic listener like my self then I would buy the 80gb unit at $350 and add the speech for $40 and have all the space I needed for my music, books, and my recordings I do with the Belkin recorder.
Another feature that should be looked into is the ability to play Daisy Content from Recordings for the Blind and Dislexic http://www.rfbd.org This is the new style of releasing text books to those you can not read regular print. They are stored on a CD in mp3 format with a encryped index. Now this type of thing is not a problem since you already have support for your own and Audible's digital rights management in iTunes and adding another method would not be that hard. An iPod Nano 4gb could hold 6 to 8 books for a Grade School, Middle School, High School, or College student. That would be greate, one small device to play content and no worrrying about what Cd the chapter is on or where you put the CD's, and not having to carry around a CD player just for the books. Also an iPod has become common place enough to not be notices.
Shawn,
This will be cross posted to my blog and to the Ipod Forum here. My Blog is located at http://wizardwlf.spaces.live.com

My goal is not to directly influience Apple. I am trying to influiece you the customer to write feedback to Apple, if not on your own behalf, for your family member who is blind/low vision, a blind co-worker at your office, a friend of a friend even. Apple will see my one comment in feedback and say he is just an extremist and being it is just one comment just ignore it becuase their are much cuter things some marketing person wants them to do. They may just respond with use the Shuffle it doesn't have a screen. Why should the blind be limited to 1GB of space?
So here is your chance. Talk to your friends who use the Ipod/Itunes, talk to the manager at your local Apple store, tell them all to think about what they could do with a talking iPod, let alone the accessibility this would give the blind.
The Mimico Kid wrote this in the iTunes Windows Forum
Shawn,
I did a quick search of the Apple web site and found a fair bit of information on accessibility issues for the Mac OS X operating system in general (you might want to have a look here if you're interested) but couldn't find anything relating to iTunes for Windows in particular.
Since Apple has set up these forums for users to help one other with their problems, there isn't much we can do as far as acting on your suggestions. You might want to submit your comments directly to Apple by filling out the forum on this page: http://www.apple.com/feedback/itunesapp.html .
All the best!
I wrote back:
Yes that is a pretty advertisement page for the Tiger Accessibility and for the accessibilty of the hardware.
But what is missing is the same page for iTunes and iPod. Those two products which right now are Apple's Hot market. They do not even train the sales staff in the Apple Stores to use and demonstrate these features to a parent / spouse/ child of someone with a disability.
VoiceOver is great in the finder and terminal and mostly works in Safarie and Mail. It mostly works in system dialog boxes but forget AppleWorks, GarageBand, Microsoft Office. The ProTools folks are actually working on making that program work with VoiceOver even better.
My best recommendation to anyone on this forum who is a Mac User. Use SearchLight to find VoiceOver. Now read some of the documentation to get the gist of how it works. Once you have done this, Start VoiceOver and turn off your screen. Try using the keybard commands you just learned or even the ones you think you know in iTunes. You will find it extremely hard to navigate.
Shawn

Due to a divorce all my music is on my iTunes and iPod. I had to buy a new computer and want to transfer my Library to the new computer. How can I do this without using an external drive and use new computer just like I do the old one? Thanks.

Due to divorce, all my music is on my iTunes and iPod. I have had to buy a new laptop and want to transfer the library to the new computer before deauthorizing the old one. I dont want to have to use an external drive every time I want to listen to my music. How can I do this and have the same basic iTunes setup as before? HELP!

You might consider itunes match for moving CDs you've copied into your itunes library if you dont have a way to use home sharing.
iTunes match is an optional service offered by apple that costs about $25 a year. It scans your music library and if it finds music that is already in apple's itunes catalog it'll automatically "unlock"/"store" these in the cloud for you. Items that it does not find in the catalog it'll upload and store these in the cloud for you and you can download them on your devices. See http://www.apple.com/itunes/itunes-match/

ITunes and iPod updater won't recognize iPod

I'm running Windows XP and it shows the iPod is there but it won't show up in iTunes and iPod updater after 'initializing' for a good 5-10 minutes says either 'could not recognize the iPod' or if it does let me restore give the 'Firmware update failure. Diskwrite error.' I have the latest iTunes and iPod update and went through all the steps in the 'Windows recognizes iPod but iTunes does not' Troubleshooting help section. All these problems started when I tried to update with the new iPod updater software and got an error, everything worked fine before. I have also tried using a friends USB cable the problem is obviously in the Nano itself. Is there any way to safely format without using the iPod updater? or what should I try doing next?
Also it seems like when the nano isn't plugged into a power source it drains the battery, with nothing showing on the screen because it always starts charging when I hook it up to the computer even though it was fully charge before.
Thanks for any help.

Hello,
I too am having this exact same problem. My iPod nano was working perfectly until this "latest update" Since I installed that update my itunes and my ipod updater will NOT recognize my iPod. I am getting all the same error messages as you.
I have done EVERYTHING recommeded in the support pages. Reinstall, uninstall, install, reboot I've done it all a hundred times. I have over 5 pages of support documents I printed up and I followed them to the T. I have 10 different USB ports including 3 2.0 USB ports. My windows recognizes the iPod instantly, but the updater will not.
I 'm starting to think it's a problem with the update software.
Please, if anybody has any advice other than "www.apple.com/support/ipod" please post something. I have had my Nano since October and never had a problem with it and I really, really miss it right now.
Thanks
Windows XP
Windows XP

Frustrated to the point of scrapping iTunes and iPod!

Everything worked perfectly until the latest iTunes and iPod 'upgrade'. Since the upgrade both iTunes and my 60MB video iPod are useless. On the iTunes side, everytime I try to enter the iTunes Store, I get a 'network connection reset' error (access to all other Apple web site locations works OK). On the iPod side, at least 75% of the stored podcasts cause the Ipod to crash and reset (same files played perfectly before the update). At first I thought my iTunes problems were caused by my not accepting having Apple poll the contents of my Music Library looking for missing cover art (so they say). I finally gave in, but still no luck getting into the iTunes store. Can someone give me the appropriate links for restoring iTunes and the iPod firmware to their 'pre-update' status (i.e. rolling both back a rev.)?
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

Now that iTunes 7.0.1 is out, let's see if it helps!
http://www.apple.com/itunes/download/
eMac Mac OS X (10.4.7)
Unfortunately that did't work either. Strange I can access all other Apple web locations as well as any other web site, but not the iTunes store. I wonder if they've put some new security features in V7.x that is causing the problem. My internet access is via satellite so there is considerable latency. I wonder if this is raising a flag some place. Based on past experiences, trying to get help from Apple is an exercise in futility so I don't even bother any more.
I swear that they are going to keep tightening the screws with DRM and other foolishness to the point where not even paying customers will be able to use the online services. For example, I've been trying to access the Music Store to pick up an episode of a TV show that I missed. A quick web search turned up at least a dozen bit torrent feeds for the same program. If I can't buy it, I'm left with few options.
Another posting to this thread suggested I go back to V6.0 via the installation disc that shipped with the iPod. Unfortunately I can't find it, but even if I could, Apple would be relentless in trying (forcing) me to come up to the current rev.
I recently retired and bought my first iMac and iPod and junking my Windows computer and Creative MP3 player. I figured, going 100% Apple would insure worry free computing for the duration, at least that's what the commercials would have you believe. I now see why the Apple user is a kid and the PC user is an older man. When I was the age of that kid I could have better tolerated the frustration.
 20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

Itunes and ipod and everything is blah

ok so i restored my comp and it says i cant open itunes because its required files are missing, please reinstall it. so i put the cd back in and it still wont let me. so i went on the itunes forum and someone gave me this list on how to uninstall completely (which i wanna do.) and it says to go to the cp and delete itunes that way and my comp wont let me. it press the delete button for itunes and the popup thing comes up, the blue bar fills half way and then goes away and itunes is still there. and im all distressed cuz i really need this to work and im in tears and i dont kow how to do it. and i just need help
please please help me!

Liz,
There is this knowledge base article that explains how to uninstall iTunes
Troubleshooting iTunes and iPod Software installation on Windows
In particular, you need to download / install / run the Microsoft Install Cleanup Utility.
http://support.microsoft.com/default.aspx?kbid=290301
You should also run the Quicktime standalone installer first. This will sometimes report errors that the iTunes installer doesn't.

Updated iTunes and iPod software iPod not showing up under devices in iTunes

Updated software since computer said there were updates. Now I'm having trouble with iPod not showing up under devices. Have gone through all the steps under troubleshooting. Nothing helped. Had this same problem periodically in the past, as well. Itunes also says I have an app I reinstalled today due to it not working properly, and it won't synch with iPod. (earlier today, iPod was showing up and synching properly, but this app wasn't getting downloaded to the iPod. Just shows up in iTunes. HAve tried restarting computer, iTunes and iPod, but no luck.

Thank you but I have tried this and it still does not show up. I even tried to delete itunes and reload it but the computer says that it is not able to delete itunes.

HELP --- iTunes and iPod freeze

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