Help: iTunes and Quicktime problems

Hello
I have read so many topics similar to this and followed the advice there but no luck. So i am on my knees with what to do. I miss iTunes!
When the latest update came out, i updated it and after the install i could not open iTuens. I got the following error message:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
With...
Error Signature:
AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 10001040
I must have reinstalled about 10 times at least. No success. So i did a quicktime standalone install before iTunes. No success. In fact, Quicktime fails to open at all and won't show up in the Add/Remove Programs. Gives error something on the lines of "0x80040707" straight after Quicktime standalone install.
I am running a Windows XP Pro 64-bit edition. Is this a new problem?
This is driving me crazy! I never realised how much i depend on iTunes and what it gives me
Thank you so much in advance!
Tom

sorry about the delay, Twong. i had been trying to avoid the BMWX5 rants, and hadn't realised that the one in here had been edited out.
your message on launch (when it cites that offset 10001040) is almost invariably caused by a broken QuickTime. so let's first try a careful standalone QT 7.1 reinstall:
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

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Installing itunes and quicktime problem

Alright i am having problems installing itunes and quicktime, itunes downloads fine but when the quicktime install gets to writing system registry values it says "Could not open key: HKEYLOCALMACHINE\Software\Classes\QuicktimePlayerLib.QuicktimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel"

"Could not open key: HKEYLOCALMACHINE\Software\Classes
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Crikey. Haven't seen one of those for an eternity.
Checking on a simpler possibility with it first. It can be produced if certain older versions of QuickTime were installed in a different administrative user accpount from the one in which you're currently attempting to install the newer version.
Do you have other user accounts with full administrative rights on the PC? If so, can the install go through successfully from any of those?

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
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try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

When i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

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Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After iTunes & Quicktime are uninstalled, try the update again.

Help!!! Itunes and Quicktime does not open

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rafaella,
So you have tried the steps in this thread?
http://discussions.apple.com/thread.jspa?messageID=3482546#3482546
Generik

After I downloaded the most recent versions of itunes and quicktime I cannot play any videos, tutorials. Thank you for any help.

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Appreciate the suggestion. I did the repair, but videos still don't play.
I tried putting quicktime in "safe mode", but that also did not solve the video-play problem.
However, I downloaded a video and that video does play.
A video may start but quickly freezes.
In itunes is the player "quicktime or itunes"?
When I open the quicktime player(its appearance doesn't look like a player with controls for play, pause, etc.).
Maybe the controls appear when play begins' however, then I try to open any song of video, I always get the same message: "Do you want to allow this website to open a program on your computer(in itunes, I assume).)
If i choose "yes" I get an error message.
I thought this additional information might be helpful, but you can just answer the original question if you have some additional ideas.
Thanks for your help.

I backed up my movies and rebuild my computer, and after making sure i'm using the latest version of itunes and quicktime and and making sure i still had spare computer authorizations, i still get error 23132. Please help.

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I had this exact issue. Spent over an hour on the phone with apple support, they couldn't resolve. Here is what I ended up doing, that worked.
1. Turned iTunes match off on all my iOS devices
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4. Let iTunes run overnight, by morning it had cleaned out the repeating play lists. This got my Mac/iTunes back to an operable state.
5. Restore iPhones from backup in iTunes.
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Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
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Need Help for Itunes and quicktime

Hi there,
I just formated my computer and my os is windows 2003 server. When I installed itunes, everything is fine however when I installed quicktime I got an error code : -3. What's going on? and after I done with the installation, I couldn't open an itunes as well I got an error message said : The exception Privileged instruction. (0xc0000096) occurred in the application at location 0x7ca2af84. I don't know what happened I did install itunes and quick time under windows 2003 before and it works fine, but now I got an error. I appreciate the answer, Thanks in advance.

by any chance, did you try downloading the QT Player
from the "QuickTime 7.1 with iTunes 6 for Windows
2000/XP" link on the QT download page? that one
actually leads to an itunes/QT installer bundle.
I did it this way
let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
I did like you said and I can not even uninstall quicktime from my computer. When I double click the installation package: It shows
Unhandled Exception
Error Number : 0x80040707
Description : DLL function call crashed : QTInstallCode.QuickTimeUninstallProc
Setup will now terminate
Also, itunes does not launch properly. I think there is something wrong because when I install the windows from the cd I can install and run these two programs(itunes and quicktime). They work fine and no problem at all. However, after I update windows by using windows update web site, I couldn't use these programs since then. I have no idea what is going on? Before I reinstall my os, I also use windows server 2003 with sp1 and I could run these two programs. I think may be the new version of itunes and quicktime that they put on the web site have some issues with the windows server 2003, not sure about that.
Thanks.
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b

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Hi whatisitagain,
Thank you for participating in the Apple Support Communities.
If the movie you downloaded from the iTunes Store is not playing in iTunes for Windows, start with the troubleshooting tips in this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues - Apple Support
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Jeremy

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Hi, to anyone who can help me:
I cannot install iTunes or quicktime. Just bought a new ipod 30gb. v.excited. Downloaded itunes. gives me error messages when i try to install.
They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
and
"The installation of Quicktime did not complete successfully. ITunes requires Quicktime."
I have tried using CCleaner to clean up my hard drive and uninstall both itunes and quicktime (old and dodgy new versions). I have tried using 7-zip to unpack the new downloaded files and install from the .msi and other .exe files.
I have tried installing the standalone Quicktime (which wont install properly) and then installing itunes (which won't install properly, coz quicktime is not installed properly)
I have tried rebooting my computer between these attempts
I have tried it with my virus-protection software off as one thread here suggested.
I am logged on as administrator for all these attempts and i'm at my wits end.
I have tried everything!
please help me if you have suggestions.
Thanks
Lisa
Dell Windows XP

They read: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
interesting.
did you have an earlier version of itunes and/or quicktime installed on the PC? in particular, an itunes 6.0.x or lower version, and/or a QuickTime 7.1 or lower version?
(checking on this because i'm wondering if there's a DCOM permissions issue involved with the uninstall of your previous versions of itunes/quicktime.)

HELP PLS ITUNES AND QUICKTIME STOPPED WORKING

the details are:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.3.1.55
Application Timestamp:          4deec351
Fault Module Name:          ntdll.dll
Fault Module Version:          6.1.7600.16695
Fault Module Timestamp:          4cc7ab86
Exception Code:          c0000005
Exception Offset:          00038db9
OS Version:          6.1.7600.2.0.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
PS: I have the latest itunes and quicktime and I tried reinstalling and installing it again but it won't work. PS I have an iphone 4

Fault Module Name:          ntdll.dll
Fault Module Version:          6.1.7600.16695
Are the problem reports for the QuickTime Player launch errors also citing ntdll.dll, jk?

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I tried:
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And when I want to put it on my iPod it crashes everything..
Anyone know whats wrong? Or does anyone have the same problem?

Hello,
You can find additional information and troubleshooting steps from the following article: http://support.apple.com/kb/HT2729
The symptom you mention is addressed in one of the FAQ's on the page.
Have you tried one of the free videos from the iTunes Store? You can find free video and music content on the iTunes Store. The "Free on iTunes" section is generally towards the bottom of the center column of the window.
Charles

CD/DVD Drive disappears after installing itunes and quicktime HELP!

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I have had exactly the same problem with my Toshiba Laptop running Vista Home Premium for 5 months. I have continually tried updating and checking this site for a fix, but haven't had a clue. My Son-in-law works for Microsoft and uses iTunes extensively and he can't figure it out either. Toshiba has no answers.
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Help: iTunes and Quicktime problems

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