Help Itunes cannot connect to itunes store network time-out

Diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Acer Aspire L3600
iTunes 9.2.1.5
QuickTime 7.6.7
FairPlay 1.8.20
Apple Application Support 1.3.1
iPod-updaterbibliotheek 9.2d4
Cd-stuurprogramma 2.2.0.1
Cd-stuurprogramma-DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device-stuurprogramma 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes-serienummer 510CB457A506EB7D
Huidige gebruiker is een beheerder.
De huidige lokale datum en tijd zijn 2010-08-26 10:05:40.
De veilige modus van iTunes is niet actief.
Door WebKit versnelde samenstelling is ingeschakeld.
HDCP wordt niet ondersteund.
Videoweergave-informatie
Intel Corporation, Intel(R) G33/G31 Express Chipset Family
Intel Corporation, Intel(R) G33/G31 Express Chipset Family
** Informatie over externe plugins **
Er zijn geen externe plugins geïnstalleerd.
** Tests netwerkverbindingen **
Informatie over netwerkadapter
Adapternaam: {2A8F53B8-89AE-48D7-9602-4A39B2468B8A}
Beschrijving: Intel(R) PRO/1000 PL Network Connection
IP-adres: 192.168.1.70
Subnetmasker: 255.255.255.0
Standaardgateway: 192.168.1.254
DHCP ingeschakeld: Ja
DHCP-server: 192.168.1.254
Lease verkregen: Thu Aug 26 08:02:43 2010
Lease vervalt: Fri Aug 27 08:02:43 2010
DNS-servers: 192.168.1.254
192.168.1.254
Adapternaam: {08CC1049-A7AC-4EFF-9D1B-20B0A7AFD73A}
Beschrijving: Atheros AR5007EG Wireless Network Adapter
IP-adres: 0.0.0.0
Subnetmasker: 0.0.0.0
Standaardgateway: 0.0.0.0
DHCP ingeschakeld: Ja
DHCP-server:
Lease verkregen: Thu Jan 01 01:00:00 1970
Lease vervalt: Thu Jan 01 01:00:00 1970
DNS-servers:
Actieve verbinding: LAN-verbinding
Verbonden: Ja
Online: Ja
Gebruikt modem: Nee
Gebruikt LAN: Ja
Gebruikt proxy: Nee
SSL 3.0-ondersteuning: Actief
TLS 1.0-ondersteuning: Actief
Informatie over de firewall
Windows-firewall is ingeschakeld.
iTunes is actief in de Windows-firewall.
Verbinding met Apple website is geslaagd.
Verbinding met iTunes Store is geslaagd.
Beveiligde verbinding met iTunes Store is geslaagd.
Beveiligde verbinding met de iPhone-activatieserver is geslaagd.
Laatste geslaagde toegang tot iTunes Store: 2010-08-26 09:48:14.
** Tests cd/dvd-stations **
Geen stuurprogramma's in LowerFilters.
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-K06RS, Rev 1.06
Station is leeg.
** Tests aangesloten apparaten **
iPodService 9.2.1.5 is actief.
iTunesHelper 9.2.1.5 is actief.
Mobiel Apple apparaat service 3.1.0.0 is actief.
Universal Serial Bus-controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Het apparaat werkt goed.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Het apparaat werkt goed.
FireWire-hostcontrollers (IEEE 1394):
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Het apparaat werkt goed.
Informatie over aangesloten apparaten:
iPhone van Lobke, iPhone 3G gebruikt firmwareversie 4.0.2
Serienummer: 87834A9XY7K
Meest recente momenteel niet aangesloten apparaten:
iPod shuffle (tweede generatie) gebruikt firmwareversie 1.0.2
Serienummer: 4H7243UCVTE
** Synchronisatietests apparaten **
Synchronisatietests geslaagd.

We need more information. Error messages? Exact wording of them. What does it do when you try to connect?
Have you also reviewed http://support.apple.com/kb/TS1368 ?

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There is a message stating itunes cannot connect to itunes store.An unknown error has occured (-3212). Make sure network is connected(which it is!) and try again. What can I do. I have been trying for days to purchase music...help! Please:)

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Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
Description:    Microsoft Wi-Fi Direct Virtual Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description:    Bluetooth Device (Personal Area Network)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description:    Realtek PCIe GBE Family Controller
IP Address:    10.144.120.70
Subnet Mask:    255.255.255.0
Default Gateway:    10.144.120.1
DHCP Enabled:    Yes
DHCP Server:    10.144.120.3
Lease Obtained:    Tue Mar 18 03:26:26 2014
Lease Expires:    Mon Jun 16 03:26:26 2014
DNS Servers:    10.144.5.30
        10.144.130.5
Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty.

I upgraded to iOS 6.1.3 and now the app store and iTunes "Cannot connect to iTunes Store". Help?

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Hi Davin12,
Here is an article with some troubleshooting ideas for when you are not able to connect to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care,
- Ari

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With those symptoms, I'd try the following document:
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Hey there Arogarch,
It sounds like you are getting this error code when trying to access the iTunes Store. This specific error is referenced in the article named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
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TS1368 Help! Cannot connect to iTunes store

Please help!
Every time I try to download an app or music onto my iPad I get cannot connect to iTunes store!
It has only just started to happen and my iPhone is working fine, any ideas!?
Thanks

There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

Itunes cannot connect to iTunes store error 306

Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
Up until recently I used to connect to the internet via airport and everything worked fine. I could connect to iTunes store no problem.
The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
I know that this appears to defeat the point of airport but it worked fine.
I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
What they did not do was to reconnect the Airport device and now I cannot connect with iTunes store. Now instead of connecting to the internet via the Airport connection I now connect via Ethernet
The error message I get is
"iTunes could not connect to the iTunes store. An unknown error occured (306).
Make sure your network connection is active and try again."
I think that if someone could advise how I stop trying to connect to the iTunes store via Airport but via an Ethernet connection
iMac intel Mac OS X (10.6.6)

iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US

Please help! Cannot connect to Itunes with Iphone or on laptop!

I dont know whats going on but I need someones help. I just bought an iphone today and cant log in into app store. It says "Cannot connect to Itunes store" when entering my apple id. I have made an account online. The weird thing is that my girlfriend account logs in just fine. Same thing with the Itunes on out laptop. I can sign in to Itunes with her account just fine, but when i sign in with mine it says "We cannot complete your itunes store request, an unknown error occured (0x800B010F) There was error in the Itunes store please try again later" But how can that be possible if my girlfriends account logs in perfectly fine? I made another account and nothing still the same, Help very frustrating since we just moved from android. I did the time adjustment by switching the year and time and going back to app store, made a new account, reseted iphone, reseted settings, whats going on? Please help

Start iTunes on your computer and make sure you are logged into your account. Now connect and sync your iPhone and Touch, disconnect and try again.

ITunes cannot connect to iTunes Store

My iTunes cannot conenct to the store. This is the first time I have tried to access the store. I have uninstalled and reinstalled iTunes. I don't have a firewall turned on. The diagnostic tests come out clean (results posted below minus addresses). What's the problem?
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude D830
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver not found.
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number BFAA39E61EE7BA4F
Current user is an administrator.
The current local date and time is 2010-04-08 11:24:22.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
The drive E: SanDisk Cruzer Rev 8.02 is a USB 2 device.
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {8B2D7585-FFAE-4EA4-831E-849830642A4C}
Description: Bluetooth Personal Area Network - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {A323F7F3-DB97-48BB-9AD0-A8C3E9980AC7}
Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 1.1.1.1
Lease Obtained: Thu Apr 08 07:45:42 2010
Lease Expires: Sat Apr 10 07:45:42 2010
DNS Servers:
Adapter Name: {564C866F-AEEE-4D3D-A1E1-68389DDA31E2}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Apr 07 07:45:10 2010
Lease Expires: Thu Apr 15 07:45:10 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-06 10:38:35.

You need to first disable your antivirus and security programs and see if you can load the itunes store then. If so you know its antivirus blocking you.
Secondly due to xmas the itunes store is seeing a HUGE amount of people who got new ipods and/or gift cards. Yes Im sure apple tried to prepare for this but they can only estimate how many extra people they will have. Also SOME ISPs in local areas are limiting access for there costomers to the itunes store to save on overloads on there servers. Far as all this goes (If this is why your not able to connect) it should normalize after new years when people go back to work and school. Seems alot of people post about this issue during peak times which are normally between 8pm and around 10 pm when most people are on

Help, I cannot connect to iTunes update server.

I cannot connect to iTunes update server to check for updates for iTunes, or update my iOS version on my 2nd gen Ipod Touch.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

ITunes cannot connect to iTunes Store. Make Sure Your Network is Active and Try Again.

Hi,
Every Time i open itunes, i get this error message. I know that i am not connected to internet, but some how i want to remove that error message. It's kind of pain in brain. Because when i work on other application, sometime's i want to listen songs, so i just press shortcut key(play/pause key) from keyboard to open the itunes, but everytime i have to click on the error message. So please if anyone knows how to avoid that error message or try itunes not to connect to itunes store automatically. Then please tell me how to do that.

Did you find a resolution as I'm having same problem?

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

ITunes cannot connect to the store, connection was refused

I have used iTunes and the same iPod successfully for 2 years. A few days ago, I attempted to purchase a song in the iTunes store and it said I had to upgrade to iTunes 7.5 first. I did that and my library and songlists are fine but it says I can't connect to the iTunes Music Store; Network Connection refused. I have not changed any firewall settings. I've searched the internet and can't find any solutions. HELP! I am on Windows XP, I have checked Proxy settings, Windows firewall, I can connect to any other website. Any suggestions?

i have the exact same problem.
i have contacted the support staff and they didnt help.
on mine, the problem was that itunes had changed the network device when downloading the new itunes.
---this can be seen by running diagnostics (itunes>help>run diagnostics), then comparing the network device found to your usual one (start>connect to> show all connections--- see the difference?)-----
i tried to disable the unused network device (aka connection) make sure that the one you want is defalt, then reinstall itunes.
---disabling the unused network device is tricky, you have to go on Properties and click about.---
although the connection for me is now correct, it is still not connecting.
none of the dns flushing and firewall allowances work.
this i think is a new problem that apple is not picked up on, people need to email the support team and ring up.
hope it sort of helped, but its still not working!

ITunes cannot connect to the store, nor can I activate my Touch.

My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]

SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

Help Itunes cannot connect to itunes store network time-out

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