Help: iTunes freezes when I try to change the music folder location
Hi everyone,
I want to change my iTunes music folder location but every time I click on the change button (Edit > Preferences > Advanced > Change) iTunes freezes. All of my music is in an external drive and I recently reinstalled windows, so I had to back up the old iTunes folder and replace the default one (after the reinstallation) with it, but now I can't set the new location of the drive because of this problem.
Any help or ideas would be greatly appreciated
A.
Okay. Finally called Apple, and they said that this is something to do with the latest iTunes - 10.6 - and the only way to solve it is to restore my iPod, and then arrange it so I manually manage my music, etc. Which I learned how to do here: http://en.kioskea.net/faq/3740-how-to-manually-manage-music-and-videos-in-itunes It worked. Woo-hoo!
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Process: iTunes [185]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 7.7.1 (7.7.1)
Build Info: iTunes-7711101~3
Code Type: X86 (Native)
Parent Process: launchd [113]
Date/Time: 2008-08-28 09:28:19.492 +1200
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000ffffffe5
Crashed Thread: 11
Thread 0:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x959d646d YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x959d628c YieldToAnyThread + 18
4 com.apple.iTunes 0x0028507b 0x1000 + 2637947
5 com.apple.iTunes 0x0007a484 0x1000 + 496772
6 com.apple.iTunes 0x002735d1 0x1000 + 2565585
7 com.apple.CoreFoundation 0x92985b45 CFRunLoopRunSpecific + 4469
8 com.apple.CoreFoundation 0x92985cf8 CFRunLoopRunInMode + 88
9 com.apple.HIToolbox 0x941b6da4 RunCurrentEventLoopInMode + 283
10 com.apple.HIToolbox 0x9426a143 GetNextEventMatchingMask + 447
11 com.apple.HIToolbox 0x94269e4a WNEInternal + 151
12 com.apple.HIToolbox 0x94269da9 WaitNextEvent + 54
13 com.apple.iTunes 0x002747b7 0x1000 + 2570167
14 com.apple.iTunes 0x00274e76 0x1000 + 2571894
15 com.apple.iTunes 0x00039bf1 0x1000 + 232433
16 com.apple.iTunes 0x00274241 0x1000 + 2568769
17 com.apple.iTunes 0x00002d42 0x1000 + 7490
18 com.apple.iTunes 0x00002c69 0x1000 + 7273
Thread 1:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985cf8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x928b3468 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x928b3304 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
7 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x91a354ee semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x91a67866 pthread_condwait + 1267
2 libSystem.B.dylib 0x91aad371 pthreadcondwait + 48
3 com.apple.iTunes 0x0025c2e2 0x1000 + 2470626
4 com.apple.iTunes 0x0034cd46 0x1000 + 3456326
5 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
6 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x91a855e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
2 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x91a94ae6 accept$NOCANCEL$UNIX2003 + 10
1 com.apple.iTunes 0x00289b84 0x1000 + 2657156
2 com.apple.iTunes 0x002e8e6b 0x1000 + 3047019
3 com.apple.iTunes 0x002e8ed4 0x1000 + 3047124
4 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
5 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00242029 0x1000 + 2363433
5 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
6 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x91a65f66 kevent + 10
1 com.apple.mobiledevice 0x245c306f AFCReadData + 125
2 com.apple.mobiledevice 0x245c0325 AFCReadPacketHeader + 57
3 com.apple.mobiledevice 0x245c0b25 AFCConnectionGetStatus + 110
4 com.apple.mobiledevice 0x245c0dce AFCGetFileInfo + 193
5 com.apple.mobiledevice 0x245c0e5d AFCFileInfoOpen + 62
6 com.apple.iTunes 0x00434f81 0x1000 + 4407169
7 com.apple.iTunes 0x0043624f 0x1000 + 4411983
8 com.apple.iTunes 0x000f107c 0x1000 + 983164
9 com.apple.iTunes 0x000a505c 0x1000 + 671836
10 com.apple.iTunes 0x000f14d5 0x1000 + 984277
11 com.apple.iTunes 0x000f28fc 0x1000 + 989436
12 com.apple.iTunes 0x000a4737 0x1000 + 669495
13 com.apple.iTunes 0x00285305 0x1000 + 2638597
14 ...ple.CoreServices.CarbonCore 0x959dad41 CooperativeThread + 309
15 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
16 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x959d646d YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x959d628c YieldToAnyThread + 18
4 com.apple.iTunes 0x0028507b 0x1000 + 2637947
5 com.apple.iTunes 0x00318d43 0x1000 + 3243331
6 com.apple.iTunes 0x00285305 0x1000 + 2638597
7 ...ple.CoreServices.CarbonCore 0x959dad41 CooperativeThread + 309
8 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
9 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x959d646d YieldToThread + 478
3 ...ple.CoreServices.CarbonCore 0x959daeaf SetThreadState + 130
4 com.apple.iTunes 0x0025cc33 0x1000 + 2473011
5 com.apple.iTunes 0x001a4abd 0x1000 + 1718973
6 com.apple.iTunes 0x001b6954 0x1000 + 1792340
7 com.apple.iTunes 0x001a0bdc 0x1000 + 1702876
8 com.apple.iTunes 0x001a5ad5 0x1000 + 1723093
9 com.apple.iTunes 0x001a5c47 0x1000 + 1723463
10 com.apple.iTunes 0x001a7357 0x1000 + 1729367
11 com.apple.iTunes 0x001aa429 0x1000 + 1741865
12 com.apple.iTunes 0x001abbed 0x1000 + 1747949
13 com.apple.iTunes 0x001abf21 0x1000 + 1748769
14 com.apple.iTunes 0x00285305 0x1000 + 2638597
15 ...ple.CoreServices.CarbonCore 0x959dad41 CooperativeThread + 309
16 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
17 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.SystemConfiguration 0x9399ea6c configget + 149
3 com.apple.SystemConfiguration 0x9399e934 SCDynamicStoreCopyValue + 150
4 com.apple.SystemConfiguration 0x939a3c0c SCDynamicStoreCopyProxies + 176
5 com.apple.iTunes 0x0028133e 0x1000 + 2622270
6 com.apple.iTunes 0x002818b4 0x1000 + 2623668
7 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
8 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
9 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 11 Crashed:
0 com.apple.JavaScriptCore 0x937339bc KJS::Collector::collect() + 236
1 com.apple.JavaScriptCore 0x936f5055 void* KJS::Collector::heapAllocate<(KJS::Collector::HeapType)0>(unsigned long) + 485
2 com.apple.JavaScriptCore 0x937171ce KJS::jsOwnedString(KJS::UString const&) + 46
3 com.apple.JavaScriptCore 0x93717191 KJS::StringNode::evaluate(KJS::ExecState*) + 17
4 com.apple.JavaScriptCore 0x9372a50a KJS::EqualNode::evaluateToBoolean(KJS::ExecState*) + 74
5 com.apple.JavaScriptCore 0x9372542a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
6 com.apple.JavaScriptCore 0x9371e279 KJS::IfNode::execute(KJS::ExecState*) + 25
7 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
8 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
9 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
10 com.apple.JavaScriptCore 0x93716f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
11 com.apple.JavaScriptCore 0x93716ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
12 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
13 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
14 com.apple.JavaScriptCore 0x93762787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
15 com.apple.JavaScriptCore 0x93771abd JSObjectCallAsFunction + 173
16 com.apple.CFNetwork 0x9585248a CallFindProxyForURL + 297
17 com.apple.CFNetwork 0x958544d9 executionContextPerform + 177
18 com.apple.CoreFoundation 0x92985615 CFRunLoopRunSpecific + 3141
19 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
20 com.apple.iTunes 0x00281521 0x1000 + 2622753
21 com.apple.iTunes 0x002818b4 0x1000 + 2623668
22 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
23 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
24 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.SystemConfiguration 0x9399ea6c configget + 149
3 com.apple.SystemConfiguration 0x9399e934 SCDynamicStoreCopyValue + 150
4 com.apple.CFNetwork 0x958527cf _JSPrimaryIpv4AddressesFunctionCallback + 266
5 com.apple.JavaScriptCore 0x937710f7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
6 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
7 com.apple.JavaScriptCore 0x93716f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
8 com.apple.JavaScriptCore 0x93716ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
10 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
11 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
12 com.apple.JavaScriptCore 0x9371840b KJS::ArgumentListNode::evaluateList(KJS::ExecState*, KJS::List&) + 43
13 com.apple.JavaScriptCore 0x93739fe8 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 504
14 com.apple.JavaScriptCore 0x937253d9 KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 25
15 com.apple.JavaScriptCore 0x9371e279 KJS::IfNode::execute(KJS::ExecState*) + 25
16 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
17 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
18 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
19 com.apple.JavaScriptCore 0x93716f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
20 com.apple.JavaScriptCore 0x93716ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
21 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
22 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
23 com.apple.JavaScriptCore 0x93762787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
24 com.apple.JavaScriptCore 0x93771abd JSObjectCallAsFunction + 173
25 com.apple.CFNetwork 0x9585248a CallFindProxyForURL + 297
26 com.apple.CFNetwork 0x958544d9 executionContextPerform + 177
27 com.apple.CoreFoundation 0x92985615 CFRunLoopRunSpecific + 3141
28 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
29 com.apple.iTunes 0x00281521 0x1000 + 2622753
30 com.apple.iTunes 0x002818b4 0x1000 + 2623668
31 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
32 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
33 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.SystemConfiguration 0x9399ef42 configclose + 97
3 com.apple.SystemConfiguration 0x9399ed20 __SCDynamicStoreDeallocate + 88
4 com.apple.CoreFoundation 0x92987788 _CFRelease + 216
5 com.apple.CFNetwork 0x958527da _JSPrimaryIpv4AddressesFunctionCallback + 277
6 com.apple.JavaScriptCore 0x937710f7 KJS::JSCallbackFunction::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 183
7 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
8 com.apple.JavaScriptCore 0x93716f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
9 com.apple.JavaScriptCore 0x93716ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
10 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
11 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
12 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
13 com.apple.JavaScriptCore 0x9371840b KJS::ArgumentListNode::evaluateList(KJS::ExecState*, KJS::List&) + 43
14 com.apple.JavaScriptCore 0x93739fe8 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 504
15 com.apple.JavaScriptCore 0x9372542a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
16 com.apple.JavaScriptCore 0x9371e279 KJS::IfNode::execute(KJS::ExecState*) + 25
17 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
18 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
19 com.apple.JavaScriptCore 0x93721f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
20 com.apple.JavaScriptCore 0x93716f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
21 com.apple.JavaScriptCore 0x93716ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
22 com.apple.JavaScriptCore 0x9371ea51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
23 com.apple.JavaScriptCore 0x9371e509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
24 com.apple.JavaScriptCore 0x93762787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
25 com.apple.JavaScriptCore 0x93771abd JSObjectCallAsFunction + 173
26 com.apple.CFNetwork 0x9585248a CallFindProxyForURL + 297
27 com.apple.CFNetwork 0x958544d9 executionContextPerform + 177
28 com.apple.CoreFoundation 0x92985615 CFRunLoopRunSpecific + 3141
29 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
30 com.apple.iTunes 0x00281521 0x1000 + 2622753
31 com.apple.iTunes 0x002818b4 0x1000 + 2623668
32 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
33 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
34 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x91a354a6 machmsgtrap + 10
1 libSystem.B.dylib 0x91a3cc9c mach_msg + 72
2 com.apple.CoreFoundation 0x929850ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x92985d54 CFRunLoopRun + 84
4 com.apple.iTunes 0x00281521 0x1000 + 2622753
5 com.apple.iTunes 0x002818b4 0x1000 + 2623668
6 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
7 libSystem.B.dylib 0x91a666f5 pthreadstart + 321
8 libSystem.B.dylib 0x91a665b2 thread_start + 34
Thread 11 crashed with X86 Thread State (32-bit):
eax: 0xffffffe1 ebx: 0x937338db ecx: 0x00000000 edx: 0x103f9ea8
edi: 0x104b0000 esi: 0x104b0000 ebp: 0xb054c088 esp: 0xb054c030
ss: 0x0000001f efl: 0x00010286 eip: 0x937339bc cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xffffffe5
Binary Images:
0x1000 - 0xd20fe6 com.apple.iTunes 7.7.1 (7.7.1) <af6ad75cc1e6467e95a7749731a86e11> /Applications/iTunes.app/Contents/MacOS/iTunes
0xfb4000 - 0xfb8fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
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0x96197000 - 0x9619dfff com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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Itunes crashes when I try to access the podcast folder
I keep having a problem with accessing the podcast folder for my iPod Touch. I can access all of the other folders with no problem. As soon as I click on the podcast folder, a pop-up window appears telling that "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I do click the "send error report" but this is maddening. It shuts down iTunes altogether. Any ideas? Thanks!
As soon as I click on the podcast folder, a pop-up window appears telling that "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
That one often seems to be due to an issue with a damaged podcast. Tracking down which podcast (or podcasts) is causing the grief can be a bit of a trial though. Jim's technique from the following post looks about the best way of doing it that I've seen:
http://discussions.apple.com/message.jspa?messageID=10653507#10653507 -
I have a new computer at work and all my song are on the server-when I try to change the folder location under preferences to the server, it still won't show my songs in Itunes?? please help!
Howdy carpetjim,
When you change the folder location like that, it changes where new songs and media are stored. To actually load the library you need to do this:
Steps to create or choose a different iTunes Library file
If iTunes is running, quit iTunes.
If you are using Windows, hold down the Shift key and from the Start menu and choose All Programs > iTunes > iTunes.
If you are using the Mac, open iTunes and immediately hold down the Option key.
You should see one of the following screens:
Additional information
If you do not see one of the screens above, then you did not hold the correct key at the correct time. You may want to try again. Note that if you pinned iTunes to the Start menu programs, and open it that way, it may not work.
From: iTunes: How to open an alternate iTunes Library file or create a new one
http://support.apple.com/kb/ht1589
Take care,
Sterling -
Itunes freezes when i try to log in in to my apple id :(
Itunes freezes when i try to log in in to my apple id(apple store)
and it is not because of the updateExact Same issue!
I haven't tried using a new profile but the moment I click on the Sign Out link under my user name in the store, iTunes freezes and needs to be killed.
Reinstalls haven't helped, sometimes out of the blue it works fine but in most cases iTunes is now practically unusable for me.
This started recently after the update and I can't pinpoint any other major change to my system. -
If iTunes Freezes when you try to Burn a CD, here's the FIX
I have read many posts about iTunes freezing when you try to burn a cd. This worked for me and it should work for you. It's a quite simple fix, but here goes:
If iTunes freezes when you:
1) Click on the Burning tab in your Preferances
OR
2) When you click on the Burn CD button
Steps To Recovery:
1) Completely Uninstall iTunes
2) Reinstall iTunes
3) If it still freezes either repair iTunes (using the file you used to install iTunes) or follow steps 1 and 2 again.
I hope this helps,
Corbin
Compaq Presario Windows XP
Message was edited by: CorbinHello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D. -
My ipod nano isn't syncing when I try and change the setting in manually, but is however syncing when I launch the itunes by plugging it in. I'm wondering if anyone has had this issue and/or had been able to fix the problem?
Do you have any better luck with that if you update to iTunes 10.6.1.7?
From the notes for the release:
iTunes 10.6.1 provides a number of improvements, including:
• Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
• Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
• Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
• Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
http://www.apple.com/itunes/download/ -
Just got a new iPod Nano 7gen. Have downloaded and installed iTunes 10.7 and installed succesfully. But iTunes fails when I try to start the program. Have OS X 10.8.2. Moutain Lion. Please help - thanks.
SvenProblem solved. Copied latest file of iTunes Library.itl from Previous iTunes Libraries and replaced it with the original in Music - iTunes-folder.
-
Recently bought a new computer and all my music appears in iTunes as well as on my computer in a saved folder. When I try to play the music in iTunes I get an error that reads"the song could not be used because the original file could not be found. Would you like to locate it?" Hope you can help me solve this issue.
Thanks,
ShellybooThis happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2 -
I just purchased a new PC with windows 8.1 and downloaded new itunes, but when I try to "restore" my music library from the DVDS i made from my old pc it doesn't automatically restore my library as it used to. How do I restore my music library from DVDS?
Thanks but I already did read all of the help notes, which aren't very helpful for this. I did find out the problem- Apple.....they evidently changed one of the major upsides to their old software- being able to back up your entire library onto dvd's- so you can longer do that or restore from the dvds created from older versions of itunes. I suspect greed is at play in that Apple now wants you to pay $24.95 per year to use a "cloud" service where they back it up for you. I can buy a lifetime supply of back up dvds for one year's worth of cloud. So I am now looking into other music software as I am Appled-out. There is no reason for them to take away the back up portion of the software other than to sell you thrir cloud service. As we have already given them a ton of money for 5 Ipods and a bunch of music, I think we have contributed enough. Time to look to solutions outside of the Apple money tree. But thank you for reading and replying.
-
I have a 2GB IPOD with only 385 songs on it. I downloaded 2 CD's to iTunes and when I try and sync the IPOD I'm getting an error message that says I don't have enough free space. I thought a 2GB IPOD held at least 500 songs. I've even deleted songs from from iTunes library.
The figures that Apple used to use when saying how many songs coud fit onto any particular iPod were based on a 4 minute song at a Bit Rate of 128Kbps and that's the bit rate that songs sold by iTunes used to be in. However, now the iTunes Store sells songs at 256Kbps (as do many other MP3 stores) - which means that each song now uses twice as much storage space than before.
So if your songs have a bit rate of higher than 128Kbps, and/or they are all longer than four minutes each, that's why 385 songs is filling up your iPod. You can check how much space is being used when the iPod is connected to iTunes Library. Look on the Device panes for the capacity bar at the bottom of the window. How much space is being used by Music?
The solution is either:
Use iTunes to make 128Kbps versions to go onto your iPod - or,
Sync the iPod using Playlists and then choosing which Playlists you want on it. Smart Playlists may be the answer - you can set Smart Playlists up so that they automatically add and remove songs from your iPod, so that there is a constant change of songs (according to the rules you set) -
Received the following error message while trying to install icloud 3.1 and my iTunes stops when I try to access the iTune store, Microsoft.vc80.CRT,type="win32",ver="8.0.50727.6195",processorArchitecture="amd 64".HRESULT:0x800703EE. Recently upgraded to windows 8.1 then everything just wouldn't work properly
Could you solve this problem? I have similr problem. I can't upgrade Itune it generat the error below. I already unistall de all version but the error still appear. Could you help?
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