Help! iTunes is deleting my track info!

My iTunes has been working fine since i put it on my system about 6 months ago, however, it has started deleting Album, Artist and Genre information of a track whenever I play it. In addition to this it has now started deleting the info for any track I just click once on or the info of the one below. I have upgraded to the latest iTunes but the problem continues. Could anyone help me save my info?
Thanks,
sub_g
Windows XP

OK sorry I can't help. The only thing I have is that Windows Media Player can do funny things if you have "Retrieve additional information from the internet" Checked under "Automatic Media information updates for files" on the library tab of options.
Presumabely the files are being moved as you have "Keep iTunes Music folder organised" checked in your preferences, and when the tag info goes, iTunes moves the file into an Unknown folder.
Do you know what ID3 tag version you are using? I understand iTunes uses 2.2, but all mine are 2.3 with no problems.

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HELP ! Audio won't load. itunes grabs (imports) cd track info only

re: an ipod mini on a winXP system. Used this mini just fine on a win2000 box. That box died, am now on an XP system. its an older computer (pentium I, 256 RAM)but is up to date with service pack 2 and all the critical updates. Installed itunes 7.
Now the mini won't work with itunes. Put cd in and itunes loads up the track info but wont take the audio part. ipod syncs up the playlist info as displayed in itunes with no audio. CD's add to the library as track info only without the audio. Had itunes v.4 on there before v7 and had the SAME PROBLEM so dont think its a version issue.
ANY SUGGESTIONS TO FIX THIS? HELP PLEASE - THANKS!
windows Windows XP Pro 256 RAM - sp2 + updates

hi scottymac!
header; iTunes.exe - No disk
There is no disk in the drive. Please insert a disk into drive \Device\Harddisk\DR5.
hmmm. actually, i've had
b mixed
results when trying to fix this one, and you're actually the first person who's reported only getting it
b some
of the time (that i'm aware of).
so if you don't mind, let's try doing some basic research.
(1) head into your "My Computer" while you've got the ipod plugged in. what drives are being assigned to what drive letters? for reference purposes, here's a screenshot of my "My Computer" window:
http://www.pixentral.com/show.php?picture=1HtsRhQOZw6zixPuie63kEUx4RNKvP0
(your ipod may not show up in this window. don't panic.)
do you get the message when you're in this configuration?
(2) could you head into your itunes "Advanced-General" subtab and take a screenshot of that for us? there's instructions on how to do that given here:
Hudgie, "Taking screenshots to help with problems.", 12:04pm Apr 19, 2005 CDT
love, b

Itunes keeps dissapearing my track info

ok, I couldn't find this problem posted anywhere on the site so i hope someone can help. I recently updated my itunes to the current version (the 'mini store' version) and now i am noticing that the albums I have imported into itunes are being altered. everytime a song is selected or played most the info i've added to the tracks are erased, including cover pics, lyrics to songs, comments, release year, etc... itunes even changes around track & artist names (for example, 'The Song' will be come Song, The') as well. This is becoming extremely frustrating for me beacuse I have an extensive library & worked really hard getting all the information into itunes in the first place (miniquestion: why doesn't itunes automatically load cover art for imported cd's like winamp & wmp does anyway? Incidentally, NONE of the tracks I've bought from the music store seem to be affected by my problem... hmmm...) I dont know if this a bug or what but any help on this would be appreciated. THX
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Windows XP

I had a similar problem. I copied and pasted lyrics, but they were not saved. It didn't happen with music purchased directly from iTunes.
I downloaded iPod updater 2006-03-23. My 5th Gen, 60GB iPod w/video (not iTunes) required an update to v 1.1.1. Once I performed the update, my lyrics were not erased. My iTunes version is 6.0.4.2. To find your version, click Help/About on your iTunes program.
Find the iPod updater here:
http://www.apple.com/ipod/download/
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Why doesn't my iTunes Library list any track info. for the CDs I burn?

I've bought a new PC and after setting up iTunes i began to copy my CD library back into my new iTunes library on my new computer.
But when I copy a CD now the only album information that copies is "track 1" "track 2" "track 3" etc. No song titles, no artist names, no album names. No album covers. All of this information was automatically copied from the same CDs on my old computer with a slightly older version of iTunes.
What's wrong? How can I fix this?

Are you reimporting the CDs themselves or are you copying over the files from the old computer? I assume the latter.
If you are copying over the old files from the old computer, what format where they imported as? My guess is that you used AIFF or WAV files? If so, that is the problem. WAV and AIFF files can not store info like artist, track title, etc. like you can with MP3 and AAC files. Instead the iTunes database file (the .itl file on a Windows machine) keeps track of that stuff. If you move the WAV or AIFF files, that information is lost/disconnected.
Try this and see if it works. Pick all the tracks from an album and then use the Get Track Info command. Since they were originally imported by iTunes, it may work and fetch the proper information.
Patrick

ITunes keep deleting my track numbers

For some reason several of my albums are losing there track numbers along with other id3 info. Why?

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

HELP - Itunes thinks that each track is over 1 GB?!

recently installed the new itunes (7.2.3) and now it thinks that each track is over 1 GB and all tracks amount to 800 GB which is quite ridiculous. what can I do?!

Thank you for responding so quickly! I might give that a shot too, just in case whatever just happened turned out to be a glitchy fluke.
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Track Info Retrieval options...??

Hi, all.
So, when I insert a CD into my iTunes, it retrieves the tracks info.
However, sometimes, it gives me two options. I selected one, but the organization of that one was a mess (Classical Music suffers a GREAT deal when retrieving this kind of info) lots of info missed, wrong, etc.
How can I get to "re-choose" the second option???
Every time I eject and re insert the CD, it loads the info that I selected before. So, is there a way to "clear the cache" or something like that, so I can upload the CD with the proper option ??
Thank you all very much for your help...!
Message was edited by: diafiro

Maybe try two things..
First. Get rit of all, info on the album. Write the album name in the search box, ao only the album you want to change is showing. Then select all, and delete the Artist, Album Artist etc. Then try and mark them all again and go to the Advance manu, and press the button "get CD-track names" (i think thats what written on the button!)
If this doesn't work...
Delete the album, and import it again with the right names...
Thats my suggestions, hope it works, have a good day.

Missing track info

Hello readers,
I made a mix cd for my friend on itunes and when she tried to import the cd onto her itunes all of the track info was missing.
Is there anyway to keep the song info when making a mix cd?
If there is not; If she re-types all the info manually will the info be on the cd if she were to lend it to another friend?
I apologize if that sounds choppy, it is late.
Thanks for reading my questions, if you have any input feel free to respond.

Hello there,
It might be the case that you need to burn an MP3 CD (instead of just an audio CD) if you want to keep all the track info.
Hope this helps

Song volume drops when I edit track info

Just ran into a strange hiccup.
I recorded a song, saved it as an AAC audio file, dragged it into iTunes.
The song plays just fine in iTunes but obviously the track info is incomplete -- the name is the name of the file I saved and there is no artist, no album, no artwork, bla bla bla. So I did the "Get Info" thing and made the needed edits.
But -- and now it gets weird -- when I play the song with more info the volume is much diminished.
I can increase the volume under Options in Get Info but something ain't right.
Any ideas?
Thanks
I'm running iTunes 11.4 (18) on an iMac with OS X 10.9.4

Hello Andy, You're not talking to Apple here, this is a user-to-user forum.
I don't really understand your issue....do you mean the track number in the column Track# disappears, the x of y thing?

I can no longer edit the info for my songs, movies and tv shows. This occurred since I loaded Windows 7 Pro on my C drive, and then fownloaded ITunes 10. Why will the program not allow me to access the track info to edit it?

I can no longer edit the info for my songs, movies and tv shows. This occurred since I loaded Windows 7 Pro on my C drive, and then fownloaded ITunes 10. Why will the program not allow me to access the track info to edit it?

Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

HELP iTunes Keep Changing Track Information

I'm having a really big issue. I finally took the plunge and decided to properly label and categorize all my music. I spent almost a month, 3-4 hours a day, getting all the album art, correcting all the information, etc on 4,000+ songs. At the end I was SO pleased. However this past week I started to notice something was wrong. The names of of some tracks were changing back to their old names, also in the comments field I hate reading all the crap people write in their so I cleared it all out, now it's coming back too! What's going on! Can anyone help me make it so whatever I change the tracks info to it sticks?

Go into Windows Media Player and turn off all automatic updating of info.
Tools -> Options -> Library -> Automatic media information updates for files.
Note that the tags have already been changed by WMP and when you play them in iTunes, the info will change to match the tags that WMP has already changed.
You will need to update the tags to get the correct info which WMP deleted/changed.

How to sync the album and track info that I entered into a CD using iTunes with the actual disc?

Hello,
I recently recorded some cover songs, and I imported them into iTunes. So, after entering the track info (track names and album art) into each track using "Get Info", I burned them to a CD. I was completely shocked that the track info and album artwork did not get inputted onto the CD. So, I entered the track info, but could not add the album artwork.
How to add the album artwork is not as important a question. But it's one of my 2.75 questions.
My other issue is that the info that I put on the CD using iTunes is only visible within iTunes. Therefore, I cannot get the track names elsewhere.
My 2.5 questions are:
1) How do I get the track and album info to display in Windows Explorer and Windows Media Player (and the touchscreen CD Player in the car)?
2) How do I add digital album artwork to the CD (so that it shows on the touchscreen CD Player in the car - if iPods have the artwork and it shows on the car's screen, a CD should be able to show the artwork on the car's screen, when talking about limitations of the car)
2.5) How do I make that artwork display across everywhere I plug that disc into?
2.75) How do I ensure that when others import my CD, my artwork, track names, and album name also import from the CD?
I have already burnt the CD, so I would prefer a way to tweak the properties of the already burnt CD rather than burning a whole new disc.
Thank you!
-Royce

1) Metadata visibility in Windows Explorer and/or Windows Media Player depends on OS version and file type. The mp3 format has the widest support. As for the touchscreen CD Player in your car who can say? If it can play data discs the results will be better than with audio CD. If it can display CD text then this option should be selected when creating an audio CD.
2) Artwork cannot be attached to the tracks on an audio CD. If your car system supports it all then it will be with data discs. Check the specifications of the system for the media types it can support on a data disc.
2.5) Simply ensure the artwork is embedded in the tag.
I have two scripts that can help with this, CreateFolderArt and EmbedFolderArt.
The scripts have a slightly different purpose.
CreateFolderArt ensures that every album folder ends up with a Folder.jpg image which is the art that iTunes already knows about. Side effects are that if artwork has been updated in iTunes the folder art should be updated also, and if any track from the album doesn't have embedded artwork it gets embedded.
EmbedFolderArt was actually written for someone who already had various artwork images stored in the folders and wanted them added to their tracks, but not if iTunes had already downloaded a better quality image.
2.75) Again, use a data disc format. Note that you should not be giving away copies of copyrighted material.
Audio CDs are finalized, you cannot change any properties of them unless they are on rewritable media in which case you can erase the whole disc and start over.
tt2

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How to delete credit card info from iTunes account?

HI KiwiMCB,
Please Contact Customer Care; an agent will be able to help you with that.
Best,
Sara

Unable to edit track info in iTunes on a Mac Air

Hello,
I recently switched from a windows PC to a Mac Air. All my music was organizaed on an external hard drive. I have now imported the music in to my iTunes on my Mac Air. I am unable to edit individual track info when I use "Get Info". I tried to look up for permissions on the particular folder and found that they are all set as "Read Only".
Any help in this matter is appreciated.

Go to your Music (media) folder. The one that holds the actual files.
Click it and press Cmd+I or right click and select "Get Info"
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You'll need to tnter your password to make any chnages.
Set ALL permissions to Read & Write
Click the Gear and select "Apply to enclosed items..."
Then click "OK" when asked if you're sure.
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Cannot edit track info in itunes

I just downloaded iTunes v. 10.6.3.25
I connected my iPhone to my computer and let iTunes see that it's there. If I try to go in under devices to my music library that is on the phone NOT in the library on the computer and try to right click, get info, I cannot edit any of the track information in there.
Do I have to sync the phone to my iTunes and transfer all of the music to the computer to be able to edit the info? I have an older iPod and I can connect it, go into devices and edit in there with no issues, it just won't let me do it on the phone.
Please help!!

Personally, I would edit the information in your iTunes Library and then connect the iPhone and Sync the library with the iPhone.
Since it's a Sync (synchronization) of iTunes with your iPhone, any new information on the phone (such as play counts) will be synced with iTunes while the updated track information in the library will be synced with the phone.

Help! iTunes is deleting my track info!

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