Help! iTunes not working with Address Book

I have the latest iTunes and the newest version of Adressbook.
When I go to Sync my iPhone 4.  The Address Book Groups that appear in iTunes (under the INFO section) are not the same as the groups in my Address Book program.
I tried deleting all the contacts off my iPhone and then re-starting the computer and then restoring them, but iTunes will not pull the new Groups into the program.  iTunes just continues to display the old Groups that no longer exist in Address Book (because I have deleted them) nor will it show the new Groups I've created. 
Is there a way to reset this area?  Or wipe out the preferences.  I don't want to lose by iPhone backups.
Thanks.

Apple Store said the only soluction was to wipe computer clean and re-install system from original disks and restore from back-up.

Similar Messages

  • Room Finder not working with Address Book Policies

    Hi,
    I have an issue with Room Finder and Address Book Policies whereby when a mailbox user is apart of an ABP they cannot see any rooms within the room finder in Outlook. They can however see their organisations rooms in the address book (which is
    the intended outcome of using ABPs)
    If the user is part of the default GAL (no ABP) then all roomlists can be seen in room finder making me suspect that the problem is with the ABP
    I came across an article which is very similar to the problem that I am encountering however I am already using the suggested fix (using recipient filters) -
    Background to configuration
    We have a multi tenant exchange 2013 environment where each tenant is segmented from other tenants by the use of address book policies.
    Each tenant have been set-up using the following cmdlets:
    New-GlobalAddressList -Name "TenantName - GAL" -ConditionalCustomAttribute15 "ABC" -IncludedRecipients MailboxUsers -RecipientContainer "Path/to/OU
    New-AddressList -Name "TenantName - All Rooms" -RecipientFilter "(CustomAttribute15 -eq 'ABC') -and (RecipientDisplayType -eq 'ConferenceRoomMailbox')" -RecipientContainer "Path/to/OU
    New-AddressList -Name "TenantName - All Users" -RecipientFilter "(CustomAttribute15 -eq 'ABC') -and (ObjectClass -eq 'User')" -RecipientContainer "Path/to/OU
    New-AddressList -Name "TenantName - All Contacts" -RecipientFilter "(CustomAttribute15 -eq 'ABC) -and (ObjectClass -eq 'Contact')" -RecipientContainer "Path/to/OU
    New-AddressList -Name "TenantName - All Groups" -RecipientFilter "(CustomAttribute15 -eq 'ABC') -and (ObjectClass -eq 'Group')" -RecipientContainer "Path/to/OU
    New-OfflineAddressBook -Name "TenantName" -AddressLists "TenantName - GAL" 
    New-AddressBookPolicy -Name "TenantName" -AddressLists "TenantName - All Users", "TenantName - All Contacts", "TenantName - All Groups" -GlobalAddressList "TenantName - GAL" -OfflineAddressBook "TenantName"
    -RoomList "TenantName - All Rooms"
    As you can see each address list is populated by custom attribute 15 corresponding to the tenants code (of local significance) and the OU that the object resides in.
    N.B. I have rebuilt my outlook profile, switched to non-cached mode to no avail
    To reiterate, the ABP is working great apart from this room finder feature issue, each tenant can only see their rooms in their address book just not in the room finder.
    I have tried to build distribution group roomlists and set the custom attribute and OU to test but this didn't work as I'm aware you can only have address lists in the set-addressbookpolicy -roomlist cmdlet parameter, not distribution groups

    Hi Winnie,
    Apologies for not replying sooner, I've been busy over New Year!
    I have already seen/followed similar instructions to create roomlist's to no avail.
    The roomlist's created are all visible to a user when they are not apart of an ABP but when they are part of an ABP it shows no roomlists within room Finder.
    As initially mentioned, the tenants rooms can be seen in their address book just not in room finder!
    Here is the powershell results 
    PS] C:\Windows\system32>Get-DistributionGroup "Group: Test Room List"
    Name                          DisplayName                   GroupType                     PrimarySmtpAddress
    Group: Test Room list         Group: Test Room list         Universal                     [email protected]
    PS] C:\Windows\system32>Set-DistributionGroup "Group: Test Room List" -RoomList
    WARNING: The command completed successfully but no settings of 'cdc.com/Cdc/Group: Test Room list' have
    been modified.
    PS] C:\Windows\system32>Get-DistributionGroup "Group: Test Room List"
    Name                          DisplayName                   GroupType                     PrimarySmtpAddress
    Group: Test Room list         Group: Test Room list         Universal                     [email protected]
    PS] C:\Windows\system32>

  • Help iTunes not working with vista

    okay so I'm having a bit of an issue with vista..just got a new laptop (dell inspiron 1520), and I went to transfer my files using a USB stick and also a cd, but iTunes on my new comp doesn't recognize the songs...anyone have ideas?

    Take a look at this article from the apple support website and see if it will help.
    http://docs.info.apple.com/article.html?artnum=300173

  • Search option does not work in address book

    The search field (upper right corner of window) does not work in address book (version 4.0.5) of my friend's Power Book. I eliminated the possibility of a corrupt plist (preference) file by dragging them to the desktop and restarting but it still didn't help. Any other ideas?
    Meg

    If searching in Spotlight works, I don’t know what could be the problem. You may try this:
    1. Open Address Book.
    2. As an extra safety measure, do File > Back up Address Book and save the backup wherever you wish.
    3. Go to Address Book > Preferences > vCard, set the vCard Format to 3.0 and check Export notes in vCards. Close the Preferences window when done.
    4. Select the All group in the main Address Book window and do File > Export Group vCard (the command should read “Export Group vCard”, not just “Export vCard”).
    5. Quit Address Book, Mail, and any other applications that might use Address Book for something. Or just quit all applications to be on the safe side.
    6. In the Finder, go to ~/Library/Application Support/AddressBook/ and trash any ABPerson.skIndex files you may see there. Open Address Book and check whether the problem is fixed.
    7. If the problem persists, quit Address Book again, in the Finder go to ~/Library/Application Support/, and move the entire AddressBook folder out of there, e.g. to the Desktop (to be deleted after fixing the problem and making sure you don’t miss anything).
    8. Open Address Book and try doing File > Revert to Address Book Backup to restore the backup you made in step 2. If the problem persists, repeat step 7 and this time try doing File > Import > vCards to import the cards exported in step 4.
    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

  • Palm contacts do not sync with address book

    Contact data from my Palm Tungsten does not sync with Address Book. I am running the latest Palm OS and Desktop with iSync 1.5 and Panther OS 10.3.9. Calendar is syncing correctly. According to the log, iSync thinks that the Address Book is also working but no data gets transferred in either directon. Any suggestions? Thanks.
    Power Book   Mac OS X (10.3.9)  

    Hi,
    i also used iSync for a long time with my Tungsten. BUT(!) iSync is very poor! I learned to know MissingSync and this is a really cool App! Now i have categories in my calender after syncing with my Titanium, i have all adresses and there are a lot of more cool features. Look here:
    http://markspace.com/
    for more information.
    Michael

  • My iTunes not working with ios7 on my iPhone 4S

    My iTunes not working with ios7 on my iPhone 4S can any body help

    same issue
    https://discussions.apple.com/thread/5342743?tstart=0

  • ICloud not syncing with Address Book on Mac

    I've updated my Address Book and now it won't sync to iCloud, which means my contacts are no longer on my iphone either. Why won't iCloud sync with the address book on my computer?

    Wanted to post an update for those of you who use Entourage for contacts, have iCloud, and like to sync with your iPhone. 
    I have Entourage set to update to the Address Book (Entourage Preferences - Sync Services - Sync to Address Book - Combine Data) and after fixing the original problem noted above, I later decided to have my iphone backed up and synced through iCloud. 
    Well - iCloud and Entourage don't play nice together - so none of my contacts were updating either direction and I had duplicates in Address Book again.  Apple did not have answers for me when I called, so I spent the day trying to fix it and came up with the following and figured I'd pay it forward and post for anyone else with the same issue.
    The only option at this time is to sync your Contacts with iTunes instead.  Even though Entourage used to update wirelessly with MobileMe - it does not work with iCloud due to different CalDav systems.  You can still do iPhone backups and sync your calendars and photos over iCloud (which I am still doing), but Contacts just won't work. 
    Steps:
    1. Backup your good list of contacts somewhere (I ensured everything on Entourage was right and did an archive)
    2. To be extra safe, be sure you have a good phone back up too (either over iCloud or iTunes)
    3. Uncheck sync to Address Book in Entourage
    4. Delete everything in Address Book and uncheck sync/account to iCloud 
    5. Go into System Preferences - iCloud, and uncheck sync Contacts.  When it asks you if you want to delete what's on your mac - you can say yes - it will not delete anything in Entourage.  By now all your contacts in Address Book, iCloud and on your phone should be gone (it's scary I know)
    6. Go to your phone settings - iCloud and turn off Contacts there too
    7. Entourage - Preferences - Sync Services - turn on syncing with Address Book/Mobile Me (I chose to Combine data assuming this would allow data to travel both directions in the future).  It should populate address book in just a minute or two
    8. Plug your phone into your computer and open iTunes
    9. Check "Sync Contacts" and hit Apply.  I'd suggest syncing it right there with your phone plugged in. 
    After that, you can either sync each time you plug in and open iTunes, or you can sync over your own wifi network when your phone is plugged in.  It will not sync over any wifi like it used to do with MobileMe - so still far from an optimum solution, but hopefully Apple and/or Entourage will fix this soon.  The only other solution I could think of was to switch to Mail & Contacts since I like to use them both in same place, but I really didn't want to do that (mail isn't that great and I didn't want to take the time to make the switch).
    If anyone has anything better to suggest, please let us know!!! 

  • Itunes not working with Vista Home Premium 32-bit

    Itumes 10.6.3 version will not work with Vista Home Premium. I have a 32-bit operating system. I'm not sure what to do next. It appears in trying to update it deleted the old itumes, as I can't find a copy of it when I search the computer.

    Then I installed Quicktime on its own - still get the same error 'Quicktime has stopped working;
    Okay. That will be the source of the iTunes problem. (Without a properly working QuickTime, iTunes won't work correctly.)
    Checking on things that can cause QuickTime launch errors now.
    Have you at any stage installed any Codec Packs, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running of a higher version of QuickTime.)

  • Work around for iTunes not working with shuttle

    Well, I have found a work around for the iTunes not working the the Shuttle. It is not pretty, and many of you may not choose to follow my lead. This procedure has a lot of dumb steps in it, but in the end, one can copy data/songs to a Shuttle.
    It involves removing the current iTunes and replacing it with a version that also had a bug in it.( I told you it ain't pretty).
    Procedure:
    1. Go to this url: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
    2. Download the old 8.0 version of iTunes for Windows.
    3. Remove the current iTunes from your computer. Note after you run the remove utility in Windows, you need to delete the iTune library that isn't removed.
    4. Install iTunes 8.0
    Here is where it gets dumb.
    This version of iTunes has a bug with the USB interface, but there is an easy work around.
    5. Make sure the Shuttle is not connected when you launch iTunes.
    6. After iTunes comeup, attach the Shuttle.
    7. iTunes should see your Shuttle.
    8. Select the music you want to upload, and drag it to the Shuttle.
    9. iTunes will just sit there, so you need to get its attention. To get its attention you must disconnect and reconnect one of your USB devices, just not the Shuttle. Some folks do their mouse, one used a USB drive, and another on used is GPS because he was working from a laptop and did not have a mouse.
    10. In a few moments, iTunes will do its thing and copy your data to the Shuttle. You must do this routine for each copy, so if you develop a Play List, you only have to do step 9 once.
    The getting the old copy of iTunes was my idea, but a gentleman from a year ago figured out the mouse step.
    I am now a happy camper, my Shuttle is full of music again.
    However, I hope Apple finds a fix for the 8.2 problem soon.
    Take care all.

    I stand corrected on the name. By the time I figured out how to copy the songs I had a few other names in mind.
    One of the first things I tried was the Reset utility. After the iTunes restore did not work, I went looking for something else. After using the utility, I connected the iPod and resynced. I had left the Autofill box checked. iTunes autofilled the iPod. I deleted those songs and tried to put a different play list in. It would not copy the songs, iTunes said there was no room even though the play list for the shuffle was empty. I looked at the settings screen and it said the iPod was full. I synced the iPod to my Mac, and that got rid of the "full" indication. That is when I started looking for an older version of iTunes, unfortunately all I could find is a version with the USB bug.

  • Converted home videos to itunes not working with ipod touch

    So I finally was able to convert some home movies to itunes but now they will not work with my ipod touch. I get a error message saying "can not be played on this ipod". I also can't get the movies to work with my ipod video (classic) either, how do I fix this? And yes there is enough space for the videos.

    Lagoonerdude wrote:
    So I finally was able to convert some home movies to itunes
    if the files are in iTunes, select one (or all) and choose +create iPod or iPhone version+ from the advanced menu. try syncing the newly created file(s) to your Touch.
    what happens ?

  • Sonyericsson K750i - doesn't work with address book

    works great with iSync, doesn't work at all with the address book. no sms, no dial. any solutions? thanks!
    10.4.6

    I'm also having this issue. While the phone appears to "pair" with Address Book and the options for SMS and dial are available, they perform no function at all as far as I can tell.
    iSync works fine with the phone now however (thanks to 10.4.9). If anyone has any further information, it would be very much appreciated.

  • D900 sms / call doesn't work with address book

    Unlike similar posts,
    the 'SMS' and 'Dial with' options ARE avaliable and the phone pairs just fine.
    However, when I type a message and send, nothing happens phone side. Same with dial a call.
    The bluetooth emblem on the Adress book remains glowing blue. The phone doesn't seem to stay connected though(?).
    at least I can sync now though (10.4.9)
    Thanks for any insight!!!
    Luke

    I'm also having this issue. While the phone appears to "pair" with Address Book and the options for SMS and dial are available, they perform no function at all as far as I can tell.
    iSync works fine with the phone now however (thanks to 10.4.9). If anyone has any further information, it would be very much appreciated.

  • Windows Radius / NPS not working with mac book pro 10.9.4 wired

    Hi,
    I'm trying to get my Radius windows server 2012 working with the correct setting for using 802.1x wired connection for the mac book pro. The only issue I'm having is there is not much setting in the mac book pro. I'm not sure what need to setup on the sever to make it connect correctly and assign it to the correct vlan when it's authenticated.
    Here are some screen shoots for my mac book pro
    So I've got it up to a point where I have this issue and here is my screen shots setting:
    So the above are my windows 2012 screen shot settings.
    On the mac book pro, I'm getting a prompted about adding certificate and I've added that into the laptop and then I need to put the username and password information. I put the following:
    [email protected] and the password.
    I'm current working with someone at HP on the switch settings, everything looks good.
    I know the following:
    1. Wireshark: shows server is getting request from the switch but it's not accepting them here are my logs on the NPS:
    RAD01  6274    Information      Microsoft Windows security auditing.   Security            2014-08-21 12:40:24 PM
    Here is the detail of the machine:
    Network Policy Server discarded the request for a user.
    Contact the Network Policy Server administrator for more information.
    User:
    Security ID:                              S-1-5-21-2690993882-1154983957-2264505580-1328
    Account Name:                         [email protected]
    Account Domain:                                  LCS
    Fully Qualified Account Name:  LCS\username
    Client Machine:
    Security ID:                              S-1-0-0
    Account Name:                         -
    Fully Qualified Account Name:  -
    OS-Version:                             -
    Called Station Identifier:                      b4-39-d6-ec-2c-00
    Calling Station Identifier:                     ac-7f-3e-e6-32-34
    NAS:
    NAS IPv4 Address:                   xx.xx.xx.xx
    NAS IPv6 Address:                   -
    NAS Identifier:                         5412zl-xxx-xxxxswithname
    NAS Port-Type:                                    Ethernet
    NAS Port:                                 170
    RADIUS Client:
    Client Friendly Name:               HP Procurve 5412zl switch
    Client IP Address:                                xx.xx.xx.xx
    Authentication Details:
    Connection Request Policy Name:       Secure Wired (Ethernet) Connections
    Network Policy Name:              Secure Wired (Ethernet) Connections
    Authentication Provider:                      Windows
    Authentication Server:             rad01.xxx.xxx.ca
    Authentication Type:                EAP
    EAP Type:                                -
    Account Session Identifier:                  -
    Reason Code:                          1
    Reason:                                               An internal error occurred. Check the system event log for additional information.
    Again I don't know what's the correct setting the default 802.1x for mac book pro, but it should correct.
    I'm also not sure what the internal error message is regarding about. The switch should automatically put me to vlan 7
    Can you some please help out what the correct authentication method for mac 10.9.4.
    Thanks

    Flash Player is a browser add-on, not a standalone application.
    You can test if the player is correctly installed at http://www.adobe.com/software/flash/about/

  • ITunes not seeing Windows Address Book or Outlook 2003

    When I try to sync my iPhone, it syncs the music, videos, etc, but under the Info tab in iTunes it doesn't show me any options to sync my contacts with, nor bookmarks, nor calendar, etc. I have Outlook 2003 with all the proper iTunes add-ins activated as well as Windows Address Book, but iTunes simply doesn't seem to see that I have these programs installed on my computer and that I can sync my iPhone with them! Anyone else has similar problems?

    Yep,
    the first time I got sync probs, I also researched with the root cause is syncing. I tried just everything. It turned out, that address book is just not handling the contacts with all their data entries very well. .MAC, the iPod and the address book itself have all different capabilities to work with the extremly flexible way the contacts are saved. It basicly just works good if you have typed every contact manually into the address book or if they where imported with a very basic set of parameters (e.g. just name and address). Once they are imported from a different software and every contact has a full set of data, Apples address book is overstrained immediatly. And nothing improved thru years. I am starving for a third party application which integrates as good as Apple address book and is working as it is promising to.
    When I just started with Mac, the address book probs almost made me resell my first MAC and get back to Linux or whatever.

  • 'Sort by last name' not working in Address Book

    In Address book, the 'sort' function (under preferences-General) does not work for half my contacts (all people rather than companies). This does not work for 'by first name', nor 'by last name'. This random list appears at the top of address book, followed by properly sorted entries.
    Curiously, the most recently inputted entries do sort properly, as do all company entries.
    On MobileMe, everything sorts properly
    On my iPhone address book, the same problem, except the random unsorted list now appears after the properly sorted entries (under the category #)
    Is there any reason why this is happening, and any fix for this?

    Curiously, the most recently inputted entries do sort properly, as do all company entries.
    Does that mean "most recently inputted" AFTER you upgraded to Snow Leopard?
    If that is true, it would mean that something about your existing records before the upgrade, for the records that are people contacts (with first and last names) instead of business contacts, do not agree with Snow Leopard and/or Snow Leopard's version of Address Book.
    This may not be feasible, but if you exported the records with this problems and then imported them, maybe they will be re-inputted so that are properly sorted.
    If you use Time Machine, maybe you can use the +flying through space+ interface to restore one of the records with this problem to see if the restore process makes the record sort properly.

Maybe you are looking for

  • Read local & globalfile variables in TestStand 3.5 & using C#

    How do I read (and write) file globals and locals from C#? Code snippet below desn't work. //Get process model file globals SequenceFile aSequence = axExecutionViewMgr1.Execution.GetModelSequenceFile(); //aSequence = axSequenceFileViewMgr.SequenceFil

  • 3310 predictive text problems

    As an older user of a fairly old phone I was comfortably letting mobile phone use pass me by until my children persuaded me that I had to learn to text. I have got the basics OK but no matter what I do the predictive text on my Nokia 3310 just seems

  • Cannot find JSPDynpage classes in JSP based PCRs

    Hi all, We are implementing PCRs with JSP files. I copied par files from the server and imported them into NWDS. I am able to find JSP files and properties files and deployment descriptor files. I couldn't find any JSPDynpage class in any par file. I

  • Cursor slow and erratic

    Is anyone else having problems with their cursor being slow, erratic or jumping to another place on a line or even skipping to another line? If so, can this be corrected? This happens half the time and I am always correcting. When using yahoo or goog

  • Creating a dual boot HD Windows 7 32 and Windows 7 64 bit OS

    I have a 750 GB HD with one bootable partition of Windows 7 32 bit OS using 320 GB space. Was cloned from a HD that was physically 320 GB. Still have 400 GB unallocated space on the HD. HD is currently in a ultrabay and I can boot from either the int