Help! iTunes says that I must erase my iphone because it's connected....?
Hello!
I installed a new operating system on my computer (W-7), when I try to click the option to sync ringtones, podcasts, photos, etc. It says that my iphone is already associated with another computer and it will need to erase all data. Since it's the same computer, how do I go about letting itunes know that this is the same account?
[email protected]
It isn't the same computer since you installed new OS.
It is linked by the data that iTunes had stored about the phone. By re-installing your software there is no longer a link thus the phone will have to erase.
I assume you backed up everything first so all your data should be on your computer to sync back.
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Jessica Sanchez wrote:
I am installing itunes to a laptop and have not sync device to this lap. ...
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(apologies for barging in, lllass.)
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Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
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Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
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<Link Edited By Host>Thanks for your advice, I went to the apple shop today for a face to face meeting with a tech and he checked everything and could not figure out why I was having this problem so we decided to give up on that account and create a whole new one for me using a different email address.
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To be more clear:
Was you phone hacked/jailbroken BEFORE you hooked it up?
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