HELP-iTunes unresponsive after I downloaded Maverick on my MacBook Pro

iTunes will not do anything.  It won't open.

First, make sure you're launching the iTunes application in the Applications folder, and not an outdated copy that you put on your Desktop or anywhere else. If you are, see below.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Similar Messages

  • I just downloaded Maverick on my Macbook Pro from 2011.  When I try to open iPhoto, it says that I have an old version that doesn't work with Maverick.  None of the solutions stated on this forum work for me, because there are no options displayed.

    After downloading Maverick on the MacBook Pro that I bought in 2011, I am unable to open iPhoto. The message says "You can't use this version of the application "iPhoto" with this version of OS X.  You have "iPhoto" 9.2.3"  What???  That is ridiculous.  Why doesn't Maverick download everything?  I've tried the "fixes" I found on this forum, but none of them work for me, because there is no workaround via the library.  I can't access the library.

    I have an old iPhoto version and it still works with Mavericks, the version before yours, that is puzzling.

  • How will re-downloading Mavericks effect my Macbook Pro?

    I downloaded and installed Mavericks on my Macbook Pro months ago.  It says its using the OS X Version 10.9.1.  I accidentally clicked to download Mavericks again while browsing through the App Store.  I currently have the download paused and I'm not sure what to do.  My computer is already running the system and I don't see a way to stop the download.  How will it effect my computer, if I let the download complete?

    All that will happen if you let it complete is you'll get an application called "Install OS X Mavericks" in your Applications folder.  You can delete it with no ill effects.

  • Bought a book on itunes on my ipad, downloaded it on my macbook pro but I can't open it.  It says "protected book"  How can I read it?

    I bought a book from iTunes on my iPad 2.  I also downloaded it on my MacBook Pro (2011 17" model) .  My book shows up there but I can't open it.  It says "protected book" ?   Any suggestions ?

    As mentioned, Apple only makes their iBook reader app for thier mobile devices.  And iBooks epub files are DRM locked to iBooks, so you cannot open it in anything but Apple's iBook reader on an iOS mobile device.

  • Need help! Attempting to Upgrade to Mavericks broke my MacBook Pro

    I'm in need of help.  I'll try to give all the info I can.
    I have had this MacBook Pro for at least 4 years.  
    I had been running 10.5 for a long time without issue.  At some point, I set up a dual boot with Windows XP.  I'm not sure why I did this.  It seemed like a cool idea at the time.  I rarely ever used Windows... But I liked having the option.  It worked very well.
    Years went by.  No issues.  A few months ago I tried updating itunes and realized I needed 10.6 in order to do that... so I bought a Snow Leopard disk and successfully installed the upgrade.
    Past few months I've been running 10.6.8 without any issues.  Dual booting into Windows XP still worked.  No issues.
    Then today I realized that installing to 10.9 through the App Store was free.  Sure why not... so I tried installing the upgrade... It downloaded, rebooted, started installing and then quit.  Something about my disk being corrupted or something.  It suggested i reboot my machine, back up my files and try installing again.
    Unfortunately, now when I tried booting, it was giving me a grey screen with a circle and a slash through it instead of the Apple logo... and then it would immediately boot into Windows.   It wouldn't boot into OSX at all.
    I tried booting into safemode and it would just sit at the green screen (apple icon showing) and sit there for hours.  NOthing would happen. 
    I tried booting via my OSX Snow Leopard disk and doing a repair disk and it's not allowing me to.  Any ideas?

    It doesn't really make sense for the drive to suddenly fail.  I don't even think Mavericks fully began installing... it downloaded the file, rebooted and then said that the install failed. 
    The drive is set up with 2 partitions.  One partition for Mac OSX and the other for Windows XP.   I'm still able to boot into Windows XP without any issue at all.  Doesn't that suggest the drive itself might be fine?  I wonder if the attempt at installing Mavericks messed up some files on the MacOSX partition?
    Here's what I've attempted to do...
    I tried doing Shift + Cmd + V and this is the last few lines of code it gives me:
    ** Root file system
    Executing fsck_hfs (version diskdev_cmds-491.6-3).
    ** Checking Journaled HFS Plus volume.
    Invalid extent entry
    (4, 0)
    ** The volume could not be verified completely.
    /dev/rdisk0s2 (hfs) EXITED WITH SIGNAL 8
    fsck failed!
    Kext loading now disabled.
    Kext unloading now disabled
    Kext autounloading now disabled.
    Kernal requests now disabled.
    Can't get kextd port.
    syncing disks... Killing all processes
    continuing
    I used my OSX 10.6 (snow leopard) disk to boot holding C... this allowed me to open up disk utility from the utilities menu.  Within Disk Utility, I see my Mac OSX partition drive... When I click "Verify Disk" it gives me an error saying "Invalid extent entry.  The volume could not be verified completely.  Error:  This disk needs to be repaired.  Click Repair Disk"...  When I click "Repair Disk" I get an error that says: 
    "Verify and Repair volume "Macintosh HD"
    Checking Journaled HFS Plus volume.
    Invalid extent entry
    The volume could not be verified completely.
    Volume repair complete.
    Updating boot support partitions for the volume as required.
    Error:  Disk Utility can't repair this disk... disk, and restore your backed-up files."
    And a popup that says:
    "Disk Utility stopped repairing "Macintosh HD"   Disk utility can't repair this disk.  Back up as many of your files as possible, reformat the disk, and restore your backed-up files"
    .... Is there anything else I can do?  Again, the second partition (on the same drive) that I have called "Untitled" is home of my Windows XP partition.  I'm having no trouble booting into Windows XP... 
    NOt sure what I can do from here.  It seems the attempt to upgrade to Mavericks messed some stuff up.  I am merely guessing that this is due to my drive having two partitions (one for Windows).  I guess it's semi plausible that it was just a complete fluke and the drive randomly got corrupted after 5 years at the exact moment I attempted to upgrade to Mavericks, but I find that highly unlikely. 

  • I've been attempting to download Mavericks since last nightto no avail.  Is anyone else experiencing this?  How can I download Mavericks to my macbook pro?

    I have been attempting to download Mavericks since last night to no avail.  I've clicked the Download  and the Install Apps buttons, but nothing happens.  It just sits there.  I thought it was downloading last night since it read "downloading," but after more than 3 hours of that, I realized nothing was really happening.  Today, I've been clicking the Install App button, but again nothing happens.  Is anyone else having this problem?  How do I get this new operating system on my macbook pro, OSX 10.7.5?

    If it's slow on startup it would be extensions loading or LaunchDaemons starting up. 
    You should have a look in:
    /Library/LaunchDaemons
    /Library/Extensions
    You can count out anything in your home folder and it shouldn't put anything in /System as that's reserved for Apple. 

  • Need help downloading Mavericks on my Macbook Pro!

    Hi everyone,
    I have a question:
    Is it possible to download a copy of the OSX Mavericks on a PC ( so not on my Mac over the Appstore) to then transfer it to my Mac via a Flash-Drive?
    The Reason I'm asking:
    I live in South Africa, uncapped data on a DSL- line with a decent speed is still expensive ( cheapest about 900 ZAR = 85 Dollars a month). So my Home Wifi is limited to 10 Gb a month, which is totally annoying considering that all the Software coming out today is rarely available as hard copies and I don't want to use up all my data for a Software update. I work at a Internet based company with fast Internet, but can't bring my own Laptop there for security reasons and I don't have the time to bring my Laptop to someone who has uncapped data or sit in a Internet Cafe and wait for the 5 Gb download to finish.
    I'm also still running a a early version of Mountain Lion and my Appstore has the problem that whenever I check for Updates, the request gets a Timeout. I guess there is a fix for this, but I actually just want to create a bootable USB_Drive with the latest mac Software and do a clean install on the Mac.
    So again, is it possible that just download the latest OSX on a PC at work and take the file home with me to create my bootable USB- drive?
    I would appreciate any suggestions!

    I don’t believe so. You need the Mac App Store which a PC doesn’t/can’t have.

  • Since I downloaded Mavericks on my MacBook Pro, I have problems with my email. Some accounts do not work. Some do.

    Some accounts do work, others not. I have removed the not working accounts and than added them again, didnt fix the problem. For the record; all accounts work perfectly on my other devices, Ipad and Iphone.

    Yep, everything worked fine before Mavericks. I removed the account that didnt work at all and re-installed it, didnt work. All accounts work fine on my other devices like Ipad and Iphone, so it's not in the account itself.

  • ITunes won't open after downloading software update.  Macbook Pro OSX10.6.8  Simple solution?

    iTunes won't open after downloading software update.  Macbook Pro OSX10.6.8  Simple solution?  And by the way, this is apparently a common problem and Apple has completely failed to warn in advance or offer a quick straightforward solution - used to be a good company, but it's becoming just another crappy screw-the-consumer corporation.

    It would help to know versions here.  I'm guessing your update put an older version of something into a place where a newer version of something iTunes put in there existed.  Updating an earlier OSX version to 10.6.8 is still only updating to system software that was issued several years ago.  If you are running some slightly newer version of iTunes issued subsequent to 10.6.8 and you just updated to 10.6.8 you may have put in an older version of something iTunes uses.  Anyway, I'm guessing here until we know exactly what you did.

  • I use a macbook pro..My iPhone 4s refuses to be recognised by itunes even after I downloaded to updated itunes...what now?

    I use a macbook pro..My iPhone 4s refuses to be recognised by itunes even after I downloaded the updated itunes...what now?

    Hi Oneness1,
    Thanks for visiting Apple Support Communities.
    These troubleshooting steps can help if your iPhone 4S is not recognized by your MacBook Pro:
    Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
    Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
    If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
    If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
    Restart your computer and device. To restart your device:
    Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
    Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
    From:
    iOS: Troubleshooting USB connection
    http://support.apple.com/kb/TS1286
    Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch.
    Install software updates on your Mac.
    Note: If an iTunes update is available, apply the update.
    Check USB connections. iOS devices require USB 2.0 to function properly. If you're not sure your Mac has USB 2.0 ports, refer to the computer's specifications.
    Disconnect other USB devices and connect your device directly to a USB port on your Mac.
    Restart your Mac.
    From:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    All the best,
    Jeremy

  • After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2.  After clicking the download button, the screen just turns dark and is frozen.  Any idea what is happening?

    After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2.  After clicking the download button, the screen just turns dark and is frozen.  Any idea what is happening?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • My Iphone got stuck showing a itunes symbol after the download of IOS 7..is there a way i can get it to start apart from restoring

    My Iphone got stuck showing a itunes symbol after the download of IOS 7..is there a way i can get it to start apart from restoring...i need to get somewhere and i cannot leave the phone behind however it wont start otherwise?!! any help

    Rishitani wrote:
    ..is there a way i can get it to start apart from restoring...
    Nope.
    Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • After connecting my iPhone to my Macbook Pro to download photos to my phone, my pages application is now gone from my computer. The icon is still in the dock. What happened and how do I get it back?

    After connecting my iphone to my Macbook Pro to download photos to my phone yesterday, my Pages application is gone from my computer. The icon is still in the dock. What happened and how do I get it back? Its not in my trash or anywhere else.

    The other 2 applications open like normal. All three give me info.
    Pages     ver.4.1          265.8MB
    Numbers ver. 2.1          89.5MB
    Keynote ver. 5.1.1        238.1MB
    They all list Apr 3 as the last time opened. That was when I upgraded to Mavericks. I certainly used pages and numbers since then as I have alot of my work files on this computer?
    Just very odd. I did find my original iWorks disc from when I bought the computer. I'm assuming i can reinstall it. Will try that. Thank you for all your help. Would still like to know what did happen?
    Kat

  • I downloaded ML on my MacBook Pro running ox 10.6.8. and it took one whole night for installation and restart. announced after 6 hrs, that its mackintosh hard disk is damaged and installation can not be completed. and it switched over to earlier version.

    after downloading ML on my macbook pro, it could not be installed. it says that macantosh HD is damaged and ML can not be installed. what do i do?

    Boot from your install disc so you can try and repair the startup disk.
    Help here > Using Disk Utility to verify or repair disks

  • Cannot download Flash CC on MacBook Pro Retina running Mavericks

    I have a subscription to Creative Cloud; even though Photoshop CC can be downloaded and installed, Flash CC cannot.
    It is not listed in creative cloud panel running on my machine, only Flash CS6 is available.
    - I tried to login to Creative Cloud website using chrome and click on the download link for Flash CC, but it did not work.
    - I had tried to uninstall Creative Cloud and run the Cloud Cleaner tool, but it did not help.
    I'm running Maverick on a MacBook Pro with Retina display (intel Core i7). I have plenty of space on my disk, and as far as i can tell, the machine meets all Flash CC requirements.
    This is also the same with illustrator.
    Any help is much appreciated.

    Thank you for your quick reply.
    I did
    uninstall all creative cloud apps,
    uninstall creative cloud,
    run cleaner tool
    and then reinstall creative cloud.
    When I open creative cloud panel, only Flash CS6 is on the list.
    I have been doing this process for 5 times now, including today attempt.
    I tried to go in adobe website and install it via the link
    https://creative.adobe.com/products/flash
    The link open Creative Cloud Panel and do nothing.
    I have the same issue with illustrator CC.
    It is strange that I do not have the same issue with Photoshop CC.
    Any further assistance would be much appreciated.

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