Help: K8N Neo2 Cap Burnt

Hello,
I had a K8N Neo2 which I purchased late last year.  It had been working fine until a few months ago.  One day, upon power-up, smoke started coming from the case.  I turned off the power and inspected the board.  It turns out that what I believe was a capacitor burnt itself completely.  The capacitor was located directly beneath the CoreCell chip.  I needed to get the computer back up ASAP so I purchased another board from another brand.  I started the RMA process with MSI and sent the board in. 
I received an e-mail response from MSI stating that there was physical damage to the board, with an arrow pointing to the blackened area, and it was not eligible for RMA.  Is this normal?  I replied explaining that the computer had not been moved and in fact the case had not been opened since installation.  I also mentioned that all other components survived and are working fine in the new motherboard.  So I guess what I want to know is (1) Am I screwed? and (2) Has this happened to anyone else who got a replacement board?
Thanks in advance for all replies and advice.

Quote from: Hp1kw on 27-September-05, 04:31:32
Hello,
I had a K8N Neo2 which I purchased late last year.  It had been working fine until a few months ago.  One day, upon power-up, smoke started coming from the case.  I turned off the power and inspected the board.  It turns out that what I believe was a capacitor burnt itself completely.  The capacitor was located directly beneath the CoreCell chip.  I needed to get the computer back up ASAP so I purchased another board from another brand.  I started the RMA process with MSI and sent the board in.
I received an e-mail response from MSI stating that there was physical damage to the board, with an arrow pointing to the blackened area, and it was not eligible for RMA.  Is this normal?  I replied explaining that the computer had not been moved and in fact the case had not been opened since installation.  I also mentioned that all other components survived and are working fine in the new motherboard.  So I guess what I want to know is (1) Am I screwed? and (2) Has this happened to anyone else who got a replacement board?
Thanks in advance for all replies and advice.
The question is did the physical damage occur before or after the capacitor failure and there is no way of knowing that, have you got some pictures to show us?
I haven't heard of any common failures with the capacitors on the neo2 - if it was such a widespread problem i guess we would have heard about it by now..

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