Help!! Keylock has stopped working......
Hi. i have a iPhone 4, and my keylock button has stopped working. I cant touch it, nothing happens. Anybody who knows how I can fix this? Can I take off the back case and push it up, or what? I havent lost it in the ground or something like that, it's just stopped working.
For this one on Vista machines, the following announcement has some troubleshooting tips:
http://discussions.apple.com/ann.jspa?annID=640
... for more info on using MSConfig, see the following document:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
Similar Messages
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ITunes Helper Module has stopped working
I just downloaded the new version of iTunes and now iTunes and Quicktime wont open at all. When I click on iTunes or when I first turn the computer on, a window pops up that says the iTunes Helper module has stopped working. Then another window pops up right after that says "iTunes has stopped working". It checks for a solution to the problem and then says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." When I try to open QuickTime, it says "Runtime error! Program:C:\Program Files\QuickTime\QuickTime Player.exe This application has requested the RunTime to terminate it in an unusual way." I have Vista which seems to cause problems with the firewall and iTuens, so I turned off the firewall from my security software, switched on the windows firewall, and made sure the settings were right. I even tried doing a System restore to the previous version (same problems) and then tried reinstalling the new version (Still same problems). Anyone have any suggestions?!?!
hey stess,
I have the exact problem you have. I tried deleting (went into program files and deleted the folders ) from my system and reinstalling it. It worked until i rebooted my system, I am still on xp. The restore doesnt help either. It cant be my ipod ( its quiet old!) as it isnt even connected to my system at start up. I think maybe a bug with the new version that will eventually have more and more users affected when they update. I f i find a solution I will post asap... good luck -
Please HELP, "iTunes has stopped working" error after connecting iPod video
People please help me out! I have a Razer Blade gaming laptop with Windows 8 64bit.
I have an iPhone 5, iPad 2 and an iPod video (80GB). I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video. I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
Procedures that I already tried and that were unsuccessful to solve the problem:
Uninstall Quicktime
Uninstall iTunes and reinstall
Reset the iPod (several times)
Delete TEMP files on computer
Restart the computer (several times)
Use a different cable and a different USB port
The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors. My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
Thanks very much!It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
On my G3 Tower, my mail account has stopped working. It says it can't communicate with the host. But, I haven't changed anything about my wireless network and my browsers are working just fine. I also have a G4 laptop and all is fine with the mail function. I've tried taking the .mail file out of the preferences file and copying it to my desktop. It gives the same error. Any ideas how to fix this??
ThanksHi Adnan,
The Mac OS X 10.4.7 Update introduced connection issues as a result of (according to the documentation) "Mail now supports connecting to mail servers through a SOCKS proxy". If that's the problem, you must go to System Preferences > Network and disable the SOCKS Proxy in the network configuration used to connect to the Internet, if it's enabled. -
SUPPORT TECH HELP - "iTunes has stopped working"
Trying to find out how to get help on this site is EXTREMELY frustrating. I want to just submit and email but apparently you can't do that...or they make it impossible for you to find an easy way to.
I'm hoping this will get to a SUPPORT TECHNICIAN and not just the random "community" of customers.....
My iTunes stops working ever since I've tried to connect it with the iCloud thing. I don't want all my stuff floating around the interwebs so I've never used that cloud before, HOWEVER, in order for my DisneyMoviesAnywhere to connect to my iTunes account so that i can watch the movies I've purchased I have to use that cloud. But of course, everything crashes now. Apparently the iCloud is needed to get my purchased movies from Disney to iTunes.
SO, I've included the "problem details" when iTunes crashes. (FYI, I have absolutely no idea how I'm going to find this thread again to see if a support technician has responded. Hopefully they can access my email address from my account and respond to me there.)
This is copied/pasted:
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.4.0.18
Application Timestamp: 54045c47
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000008
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
http://www.pinterest.com/pin/create/extension/This is a user to user support forum. Apple Support Technicians rarely take an active part.
Will iTunes open in safe mode? Hold down CTRL+SHIFT as, or immediately after, you click the icon that starts iTunes and keep holding until you see this prompt.
Click Continue.
Assuming iTunes has opened, enable the menu bar, if necessary, with CTRL+B. Go to Edit > Preferences > Store and untick Show iTunes in the Cloud purchases. Press OK, close iTunes, wait until it has had a chance to fully close then reopen.
Will iTunes open normally now?
"iTunes in the cloud" is one aspect of Apple's cloud services and gives you access to your qualifying past purchases. Any item in the store can be removed by the rights holders without prior notice at any time, so it is possible that Disney removed the movies you are trying to redownload.
Note sure why your post includes links to Microsoft's Privacy Statement or Pinterest.
tt2 -
Help function has stopped working. CS5/Windows XP
It worked fine for a while than stopped working. When I select it the 'hour glass' appears momentarily than nothing happens. F1 key also does not respond.
Please help me correct this as I did find it useful when needing help. Thanks for the help.Update/ repair your Adobe AIR install and check the options for the Community Help Client by launching it standalone.
Mylenium -
Error Message: HELP.exe has stopped working
Hi all,
New installation sing CS5 x64 with Win Vista Ultimate x64 (I did not install 32 bit x86) Unable to access Adobe 'Help' from inside the CS5 program. No problem using the IE browser to access help, and Adobe CS5 is the only program affected. Anyone ever experience this one?
Jakeman97Hello Mylennium,
Have to say you pointed me in the right direction. Checked AV, and Firewall and no change. Went to Add/Remove Programs and looked at AIR and that seemed to be O.K. Right under AIR was a Blue Icon with an 'I' in it that was related to 'community forums'. I uninstalled this and voilla I'm able to access PS 'Help' from inside the CS5 program in x64 bit Vista installation.
Thanks for you help,
Jakeman97 -
HELP Spotify has stopped working after installing Mac OS X 10.10.3
Spotify keeps crashing since installing Mac OS X 10.10.3 yesterday. Unstalling and reinstalling again won't work...Does anyone know what I should do?The error message says "Check with the developer to make sure Spotify works with hte version of OS X. You may ned to reinstall the application. Be sure to install any available update for hte applicaion and OS X." ughhh
Hello there and welcome to the community,
Can you try to remove complety Spotify with the program ccleaner (you have to download it. It's a great tool, safe and working perfectly).
After it's done, you can download and reinstall Spotify with this link :
Mac: http://download.spotify.com/SpotifyInstaller.zip -
All of a sudden, my help menu has stopped working. When I click on it, a window opens, but it is blank. Has something become corrupted? Do I have to do a re-installation of the help menu?
Thanks for any feedback.Christopher,
Troubleshooting Help Viewer by Dr. Smoke may be "Helpful."
You can also try this: FIXED: Help Viewer crashes or shows blank window, by Gulliver.
;~) -
When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?
Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Hello.
My favorite browser Safari (5.1.5 ) has stopped working. Yes I know is on a PC. But is been very good to me for a long time, untill about two months ago. I keep getting a pop up message saying "Safari has stopped working" I will close the pop up message and continue working but within a few minute, the message will pop up again. The browser opens up fast as always and runs fine but the message is a pain and annoying. I'm running Firefox now , but I want my Safari back . Please help.
JonasfromdcThanks. b noir. For the quick reply post.
b noir wrote:
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for Safari generated at the time of the "Safari has stopped working" messages. Doubleclick the name Safari in the critical events. (Don't click View solution.) Here's a screenshot showing what to doubleclick:
You should see something that looks like the following screenshot:
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Safari\Safari.exe
Problem signature
Problem Event Name: BEX
Application Name: Safari.exe
Application Version: 5.34.55.3
Application Timestamp: 4f6ba239
Fault Module Name: StackHash_7100
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 7d3a1240
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 7100
Additional Information 2: 710027e7a8d30022e5e0ee529f40121f
Additional Information 3: 5158
Additional Information 4: 5158ee4164428f7b514a5e7ee9654f7c
Extra information about the problem
Bucket ID: 2871481836
I generated the problem report similar to the above screen shot " by way of IE 9 " but will not let me copy and paste the contents as a screen shot in reply to your post here . Copy to clipboard did not work either. I might be doing something wrong. Oh well.
By the way , the only difference is- The Problem Event Name of mine is not BEX. but rather : APPCRASH. Fault Module Name : JavaScriptCore.dll. Fault Module Version: 7534.55.2.1. The rest are very similar to the above screenshot. If you need more information then I guess I have to do it all manually. Please let me know. Thanks again.
Jonasfromdc. -
I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR -
ok i installed new iTunes version 10.3.1.55 and when i launch itunes it says 'iTunes has stopped working' i get to my problem history this is whay i found
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Fault Module Timestamp: 4ddeb575
Exception Code: c0000005
Exception Offset: 00250000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
PLEASE HELP ME!!!!Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh... -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
I am still using CS3. A while back I received an error: "Licensing for this product has stopped working" for my CS3 programs. I used the recovery program suggested by Adobe and was able to get Illustrator, Flash and Dreamweaver to work, but I still can't open Photoshop or In Design. I went back to the Adobe site and did every other trick they suggested to fix the error, but nothing has worked.
I then tried to uninstall photoshop from my CS3 suite (so I could reinstall) but got a JavaScript Alert: "Critical errors were found in set up. Please see set up log for file details." Seeing as I am not the best with the behind the scenes technical stuff, I have no idea what this means or where the set up log even is. Any help anyone can provide?
I have had CS3 installed on my computer for over a year. I started having problems about 4 months ago.I am having similar problem. Can't open any of CS3 programs after trying to download Dreamweaver Trial, which wouldn't work because "couldn't remove DLM extention" error message. So now I can not run Illustrator, Photoshop, or even Adobe Reader. These are properly licensed for about a year. I get "License for product has stopped working". Have 2 pending cases open with Adobe support (one for Dreamweaver trial, one for license problem) since 8/3 with NO ANSWERS - It says answers within 1-3 business days. Was on phone support hold today for over 3 hours before line went dead with no help. What is up with adobe support? Can anyone help?
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