Help:LINK can't connect to q10 via usb

new q10 connect to computer，the q10 can be charged and see the extension of the SD card on computer,but when open blackberry link,it can't find the device of q10.i have change 3 pc,It is all the same situation.
if pc and q10 in wifi ,blackberry link can find q10,and sync the data.
How to explain the situation，will be the USB interface problem?

it is this situation,do you know the reason?

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What driver are you using? - Don't know if you remember, but you had to be using Gutenprint, because Epson's driver for USB-only printers, only works via USB.
http://gimp-print.sourceforge.net/MacOSX.php

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does it take too much time to connect the 1st time .

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Solved!
Go to Solution.

1. Unplug the BB from the USB and PC. Reboot the PC completely from off.
2. For the BB, you might not have loaded back the Theme that was in use on the device when you upgraded, which will normally give you a black/white screen. You need to follow the instructions below.
You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
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http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Screenshot attached.
Attachments:
OviUSB Connection Problem.jpg ‏31 KB

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Help:LINK can't connect to q10 via usb

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