Help! Lion OS update crashed my MacBook Pro

I was updating Lion and my computer was completely hung up....for a lonnggg time....so I used the power button to turn it off....and now it won't boot.

Saralou,
After some searching I tried this and I have got a little along the road.
At boot hold down the 'Option' button. Hopefully you will get two icons on screen one to restore from the
MacBook Time Machine backup. I hope you have made one!
It will take some hours to restore so I am waiting to see if that works out ok for me. It should do.
Bernard

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New Lion Update Crashed my MacBook Pro

I posted a question earlier, then added information about the error message. This is a compliation of all of the error info.
Help! I ran software update and found there was one for my MacBook Pro. I went through the normal motions and got an error message saying that iPhoto download had a problem. The screen said to re-download which would probably fix the problem. It didn't! Now I get a black screen with funny writing, then a message in several languages to restart the computer. I've done this several times. Help!!!! Leaving on a busness trip tomorrow AM and need this laptop.
I had no problem downloading the update to my MacMini.
Additional info: the weird stuff on the black background starts with:
panic(cpu 0 caller 0xfffff800064ba7b) Unable to find driver for this platform:    and a bunch of other stuff...
then ...
Kernel version:
Darwin Kernel Version 11.4.0 Mon Apr 9 19:32:15 PM
Kernel uuid: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
also, there was an earlier statement: debuggr called <panic>
At
Carolyn Samit's advice I tried starting up in Safe Mode. It didn't work.
Help, I need the computer tomorrow AM for business!!
I apologize for the double post, but I'm desperate.
Linda

My Macbook pro is 23 days old as of today and today it crashed on me 7 times. It seems to happen when I have firefox and spotify running. I bought this computer for my business and still need to install Adobe CS6. Is this a faulty computer. Can someone help?
Latest Panic:
Fri Jul 27 02:50:19 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824762a9, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000104, CR3: 0x000000003881603b, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80e38520e8, RCX: 0x00000000fffc0000, RDX: 0xffffff810449b9b4
RSP: 0xffffff810449b990, RBP: 0xffffff810449b9e0, RSI: 0x0000000000000000, RDI: 0xffffff8015329000
R8: 0x0000000000000000, R9: 0xffffff810449b9a8, R10: 0xffffff810449b99c, R11: 0xffffff810449b9a0
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x00000000000001ff, R15: 0xffffff8015329000
RFL: 0x0000000000010206, RIP: 0xffffff7f824762a9, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000104, Error code: 0x0000000000000000, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff810449b640 : 0xffffff8000220792
0xffffff810449b6c0 : 0xffffff80002c4794
0xffffff810449b870 : 0xffffff80002da1bd
0xffffff810449b890 : 0xffffff7f824762a9
0xffffff810449b9e0 : 0xffffff7f82441768
0xffffff810449ba10 : 0xffffff7f824705ef
0xffffff810449ba30 : 0xffffff7f82444e58
0xffffff810449bb60 : 0xffffff7f82441efc
0xffffff810449bbc0 : 0xffffff800065517e
0xffffff810449bbe0 : 0xffffff8000655a5a
0xffffff810449bc40 : 0xffffff80006561fb
0xffffff810449bd80 : 0xffffff80002a3ef8
0xffffff810449be80 : 0xffffff8000223096
0xffffff810449beb0 : 0xffffff80002148a9
0xffffff810449bf10 : 0xffffff800021bbd8
0xffffff810449bf70 : 0xffffff80002aef10
0xffffff810449bfb0 : 0xffffff80002dab23
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelHD4000Graphics(7.2)[ECB872F0-8E43-3509-9952-54E37ACA DD58]@0xffffff7f82438000->0xffffff7f8249bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80884000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[B8808BF9-5767-3C61-BE08-880BEF509889]@0xff ffff7f808e8000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[AC9E8F66-3DD7-3047-9B36-D914DC7C4A53]@0 xffffff7f808af000
BSD process name corresponding to current thread: firefox
Mac OS version:
11D2097
Kernel version:
Darwin Kernel Version 11.3.1: Thu Feb 16 19:05:38 PST 2012; root:xnu-1699.25.42~1/RELEASE_X86_64
Kernel UUID: CA8A35C4-935B-3165-B79D-3D7FE9279A01
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 14173849937309
last loaded kext at 25836499048: com.apple.driver.AppleHWSensor    1.9.5d0 (addr 0xffffff7f82556000, size 28672)
last unloaded kext at 227562526354: com.apple.driver.AppleUSBTCKeyEventDriver    227.4.2 (addr 0xffffff7f82273000, size 8192)
loaded kexts:
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.driver.X86PlatformShim    5.0.0d0
com.apple.driver.AGPM    100.12.63
com.apple.driver.AppleHDA    2.2.0f3
com.apple.driver.AppleMikeyDriver    2.2.0f3
com.apple.driver.AudioAUUC    1.59
com.apple.driver.AppleUpstreamUserClient    3.5.9
com.apple.driver.AppleIntelHD4000Graphics    7.2.0
com.apple.driver.SMCMotionSensor    3.0.2d6
com.apple.driver.AppleSMCPDRC    5.0.0d0
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.iokit.IOBluetoothSerialManager    4.0.4f15
com.apple.GeForce    7.2.0
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleSMCLMU    2.0.1d2
com.apple.driver.AudioIPCDriver    1.2.2
com.apple.driver.AppleMuxControl    3.1.20
com.apple.driver.ApplePolicyControl    3.1.20
com.apple.driver.AppleLPC    1.5.8
com.apple.driver.AppleMCCSControl    1.0.28
com.apple.driver.AppleIntelFramebufferCapri    7.2.0
com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.4f15
com.apple.driver.AppleUSBTCButtons    227.4.2
com.apple.driver.AppleIRController    312
com.apple.driver.AppleUSBTCKeyboard    227.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    33
com.apple.iokit.SCSITaskUserClient    3.2.0
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCISerialATAPI    2.0.3
com.apple.iokit.IOAHCIBlockStorage    2.0.3
com.apple.driver.AppleFWOHCI    4.8.9
com.apple.driver.AirPort.Brcm4331    530.4.18
com.apple.driver.AppleSDXC    1.2.0
com.apple.iokit.AppleBCM5701Ethernet    3.1.2b2
com.apple.driver.AppleUSBHub    5.0.0
com.apple.driver.AppleEFINVRAM    1.5.0
com.apple.driver.AppleAHCIPort    2.3.0
com.apple.driver.AppleUSBEHCI    5.0.0
com.apple.driver.AppleUSBXHCI    1.0.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    1.5
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.6
com.apple.driver.AppleSMBIOS    1.8
com.apple.driver.AppleACPIEC    1.5
com.apple.driver.AppleAPIC    1.5
com.apple.driver.AppleIntelCPUPowerManagementClient    193.0.0
com.apple.nke.applicationfirewall    3.2.30
com.apple.security.quarantine    1.1
com.apple.driver.AppleIntelCPUPowerManagement    193.0.0
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    2.2.0f3
com.apple.iokit.IOSurface    80.0.2
com.apple.iokit.IOSerialFamily    10.0.5
com.apple.iokit.IOFireWireIP    2.2.4
com.apple.iokit.IOAudioFamily    1.8.6fc16
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.2.0f3
com.apple.iokit.IOHDAFamily    2.2.0f3
com.apple.driver.AppleGraphicsControl    3.1.20
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.3
com.apple.driver.X86PlatformPlugin    5.1.0d16
com.apple.driver.AppleSMC    3.1.3d7
com.apple.driver.IOPlatformPluginFamily    5.1.0d17
com.apple.nvidia.nvGK100hal    7.2.0
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.NVDAResman    7.2.0
com.apple.iokit.IONDRVSupport    2.3.4
com.apple.iokit.IOGraphicsFamily    2.3.4
com.apple.driver.AppleUSBBluetoothHCIController    4.0.4f15
com.apple.iokit.IOBluetoothFamily    4.0.4f15
com.apple.driver.AppleThunderboltDPInAdapter    1.8.1
com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.1
com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.4
com.apple.driver.AppleUSBMultitouch    230.3.3
com.apple.iokit.IOUSBHIDDriver    5.0.0
com.apple.driver.AppleUSBMergeNub    5.0.0
com.apple.driver.AppleUSBComposite    5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.0
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.7
com.apple.iokit.IOCDStorageFamily    1.7
com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.0
com.apple.driver.AppleThunderboltNHI    1.5.5
com.apple.iokit.IOThunderboltFamily    2.0.0
com.apple.iokit.IOFireWireFamily    4.4.5
com.apple.iokit.IO80211Family    420.3
com.apple.iokit.IOEthernetAVBController    1.0.1b1
com.apple.iokit.IONetworkingFamily    2.1
com.apple.iokit.IOUSBUserClient    5.0.0
com.apple.iokit.IOAHCIFamily    2.0.8
com.apple.iokit.IOUSBFamily    5.0.0
com.apple.driver.AppleEFIRuntime    1.5.0
com.apple.iokit.IOHIDFamily    1.7.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    177.3
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    331.3
com.apple.iokit.IOStorageFamily    1.7.1
com.apple.driver.AppleKeyStore    28.18
com.apple.driver.AppleACPIPlatform    1.5
com.apple.iokit.IOPCIFamily    2.6.8
com.apple.iokit.IOACPIFamily    1.4

HELP! Safari keeps crashing on Macbook pro!

So, i have a late 2011 Macbook Pro 13 inch and i recently updated to Mavericks version 10.9.3 and Safari version 7.0.4. The problem is, every single time i try to open safari, it always crashes befroe it even opens, and it pops up with "safari has quit unexpectedly". I then havr to restart my computer for it to open again, PLEASE HELP!
Many thanks, Jie

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?

Go to: Apple > Force Quit
and select Mail > Force Ouit.

Safari 5.0.6 repeatedly crashes. MacBook Pro 10.5.8 I've emptied cache and reset to no avail. I've tried solutions found in other threads. Help, please.

Safari 5.0.6 repeatedly crashes. MacBook Pro 10.5.8 I've emptied cache and reset to no avail. I've tried solutions found in other threads but the more advanced don't seem to apply to me. Help, please.

Not sure what other tests they could run for me. I've pretty much run all the tests I can using Drive Genius and Tech Tool Pro 5. Is there anything they use that I don't know about??

Can someone pls help me with java on my macbook pro because after i download the mountain lion java has died and i need java to see streaming quotes from stock market

can someone pls help me with java on my macbook pro because after i download the mountain lion java has died and i need java to see streaming quotes from stock market

Java is no longer included in Mac OS X by default. If you want Java, you will have to install it.
However, note that you should think twice before installing Java for such a trivial need as looking at stock market quotes. There are other ways to get that information that don't involve Java, and using Java in your web browser is a HUGE security risk right now. Java has been vulnerable to attack almost constantly for the last year, and has become a very popular, frequently used method for getting malware installed via "drive-by downloads." You really, truly don't want to be using it. See:
Java is vulnerable… Again?!
http://java-0day.com

HT4718 I had a copy of Mountain Lion on my late 2008 MacBook Pro, having replaced Lion which it came with. But the drive,crashed, so I replaced the drive and reinstalled Lion from the original disks I had. How do I get another copy of Mountain Lion?

I had a copy of Mountain Lion on my late 2008 MacBook Pro, having replaced Lion which it came with. But the drive crashed, so I replaced the drive and reinstalled Lion from the original disks I had. How do I get another copy of Mountain Lion?

A 2008 Mac won't have originally shipped with Lion. You need to install 10.6.8 on the computer, log into the Mac App Store with the Apple ID you used to purchase Mountain Lion, click on the Purchases tab, and download it.
(121465)

Just updated to my macbook pro to 10.8.2. ical not synching with my Exchange 2010 server. Worked flawlessly prior to the upgrade. Settings set to auto discover. I matched settings of a partner in my who is still using 10.7.1 without issues. Help!

Just updated to my macbook pro to 10.8.2. ical not synching with my Exchange 2010 server. Worked flawlessly prior to the upgrade. Settings set to auto discover. I matched settings of a partner in my who is still using 10.7.1 without issues. Help!

Also - my battery has been telling me "service battery" for a LONG time and then it switched to "replace soon" som time ago. Can't really see what this has to do with anything but whatever.
That could conceivably explain all the problems you're describing. Replacing a Mac's battery should not be postponed since a failed battery will cause other problems to occur. It is also possible that its hard disk has failed, which means the information on it may soon become unrecoverable.
... my latest TM back up was from April 2014, can I just run this when I have rescued everthing and then it might not be as slow?
If that Time Machine backup remains intact, it may be the only viable means of recovering that Mac's information. I suggest you do not attempt to restore its contents to your ailing Mac.
Given that you are having trouble creating a newer Time Machine backup you should stop using that Mac immediately and have it serviced as soon as you are able. Do not take it to anyone other than Apple or a service facility authorized by Apple, for the very reasons you explained. If there are no Apple Stores in your vicinity search for an Authorized Apple Service Provider using the Contact Us link below. Use one of the options that appear under Contact Apple Support. The language on that page will be different for your location.

I can't download the new java update for my macbook pro. I get a corrupt file message. Help!

I can't download the new java update for my macbook pro. I get a corrupt file message. Help!

"The new java Version 7 Update 13 is not exactly helpful in macbook pro.
try the version 11 or 12 they should work perfectly."
The OP is running 10.6.8 so Java 6 is his option at this point.
For the OP try here:
http://support.apple.com/kb/DL1573

Upgraded to lion on my 2009 summer macbook pro, now no memory left. something is screwy ...please help an old lady out..

upgraded to lion on my 2009 summer macbook pro, now no memory left. something is screwy ...please help an old lady out..

By memory, do you mean space on your hard disk?
If so, here is one resource:
Freeing space on your Mac OS X startup disk
Or do you really mean memory - i.e,, RAM?
In any case, what occurs that makes you think your "memory" is gone?
charlie

When updating mountain lion 10.8.4 on Macbook Pro Retina animations became choppy will there be another update to fix this ?

When updating mountain lion 10.8.4 on Macbook Pro Retina animations became choppy will there be another update to fix this ?

Reset PRAM. http://support.apple.com/kb/PH4405
Start up in Safe Mode
http://support.apple.com/kb/PH11212
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836

Recently updated iMac and macbook pro to mountain lion. Now mouse and track pad operate backwards i.e. scroll up and page scrolls down. how do you fix this?

recently updated iMac and macbook pro to mountain lion. Now mouse and track pad operate backwards i.e. scroll up and page scrolls down. how do you fix this?

System Preferences > Mouse -- deselect "Scroll direction: natural." Do the same for the trackpad > Scroll & Zoom preference.

When I add an event to calendar on my iphone, it updates on my MacBook Pro. But when I add it on my Mac, it does not update on my iPhone. Help please.

When I add an event to calendar on my iphone, it updates on my MacBook Pro. But when I add it on my Mac, it does not update on my iPhone. Help please.

Change your time zones in the settings, They are not on the same time zones.

I just downloaded the recent Maverick Software Update onto my Macbook Pro 15" and when the download/reset finished, my screen was completely black and I have not been able to get it back since. Help?

My computer had been wanting to do a software update, with what I believe was the Mavericks Software, for a few weeks but I had been putting it off. When I finally decided to install the update onto my Macbook Pro 15" today, my screen went completely black and I haven't been able to get it back since. The computer still turns on, I can tell because my caps lock key still glows when I press it and my volume buttons still make sounds when I press them. However, I cannot see anything on the screen. I don't even get the grey start up screen when I reset my computer. I have tried the SafeMode Restart where you hold Shift while it is restarting and the Display Reset in which you hold Command + Option (alt) + R + P until you hear the start up noise twice, and neither have worked. Any other advice on what I can do to get my screen back without having to send my computer away to be fixed?

Try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao.

My iPhone I wanted to update music in MacBook Pro but I have never connected my iPhone to the Mac book and now older messages and apps would appear and music wouldn't play none of all 550 songs HELP

My iPhone I wanted to update music in MacBook Pro but I have never connected my iPhone to the Mac book and now older messages and apps would appear and music wouldn't play none of all 550 songs HELP

Welcome to the Apple Community.
Unfortunately, if Apple simply allowed people to log into different accounts and download content, everyone would be using everyone could share everyone else's content and bypass the need to purchase anything. To protect against this, they limit you to logging into a new account to once every 90 days.
If two or more of you, have different accounts and use only one computer, you should each have your own user account on the computer, to avoid the need to log in and out of iTunes.

Help! Lion OS update crashed my MacBook Pro

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