Help Locked out of iPod because we don't know password

My daughter accidentally entered her password incorrectly when she was creating it.  (Not sure how she did it twice, but.....) So, now she doesn't know her password.  She is locked out of the ipod and we've tried everything that Apple says to do. We have tried to restore via iTunes and it doesn't work.  We have tried using iCloud but she has to have wifi because she is locked out so it won't restore that way.  What else can we do?  Please help!!!

Connect to iTunes and place it in Recovery Mode. See http://support.apple.com/kb/HT1808

Similar Messages

  • Hi.can u pls help me out I'm stuck and don't know what to do..

    pls help me out...can i activate my iPhone 4s without knowing the previous owners iCloud password???i bought the phone and have no clue on where to find him.

    TJ Junior wrote:
    pls help me out...can i activate my iPhone 4s without knowing the previous owners iCloud password???i bought the phone and have no clue on where to find him.
    Sorry no.  If you don't know the previous owners info or can't get a hold of them, then you now own an ibrick.
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
    Apple can't help you either.

  • I am locked out of iTunes because I can't remember the answer to my security questions, and my 'rescue email' is one that I no longer have access to... Help!

    I am locked out of iTunes because I can't remember the answer to my security questions, and my 'rescue email' is one that I no longer have access to... Help!

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106114)

  • TS3694 my ipod is locked and i need to update my ipod but i don't know how HELP

    my ipod is locked and i need to update my ipod but i don't know how HELP

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    When you restore the iPod will also be updated. Make sure that you have iTunes version 11 on the computer.

  • HT201472 can you guys please help me find my ipod because i lost it a week ago and i cant find it i've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway here my

    can you guys please help me find my iPod because i lost it a week ago and i cant find it I've been trying really hard to find it but i cant cause i didn't set up find my phone before i lost it so my question is can you help me someway  or somehow because my iPod i love it i would always take pictures with my friends and i have all my memories in it so i don't know where it is for all i know it could be on the street getting ready to get ran over because the last time i ever saw it was on last Sunday when i went to my cousins house when we were leaving i grabbed something to eat then i sat at the table then i left but i swear i had it in my pocket when i left but i didn't so i asked my cousin if he could look for it and he said sure so he started looking for it but didn't find anything and so i lost it sense and i asked my dad if i could get a new one and he said in a couple of years but i want that iPod back it has all my memories in it it's really special to me and i'm really desperate so please help me someway somehow anyway just help me please i don't know what else to do but beg for someone to help me because I've tried looking for it in my car in my room in my coats and nothing i tried looking for it on the website find my iPhone/iPod/iPad and it didn't help so please help me i beg of you if you are reading this and don't care you really are heartless because a little 12 year old girl can't find the most precious thing she got from her father 1 year ago and if you are reading this and you have a heart please help me find it if you do want to help me find it****
    <Personal Information Edited by Host>

    You are not addressing Apple here. We are all just users like yourself
    lost/stolen                                     
    No app on the iOS device is required.                           
    - If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iOS device and have the device play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
    - There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

    I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?

    Right clicking on your ipod in the device list an d choosing "transfer purchases" will copy apps and bought media from iTunes to your computer. Due to the new iTunes library on your new HD, iTunes will erase your ipod during the first sync. To save your data to the computer take a look at this article about saving data from your device to a computer: http://support.apple.com/kb/HT4137
    Basically it's backing up manually, transferring her purchases (apps and bought music), letting iTunes erase the ipod due to the new iTunes library, and restoring from the manual backup again, to get all the data and settings back.
    Make sure your new computer account is authorized in iTunes. Disable autosync in itunes, connect your ipod, right click on it in the device list and choose backup.
    This will save data, pictures and settings to itunes. See what's included in this backup here: http://support.apple.com/kb/HT1766
    Transfer your purchases the same way to copy all apps and bought media from the Store to your computer.
    Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your ipod got wiped during the first sync.
    The rest of the data can be restored from the backup you made.
    Restoring: http://support.apple.com/kb/HT1414
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

  • HT5312 how do i delete WRONG cloud ID from my ipod touch?  it was typed WRONG and I cannot delete it because it does NOT exist and I don't know password for email accoutn that does not exist

    how do i delete WRONG cloud ID from my ipod touch?  it was typed WRONG and I cannot delete it because it does NOT exist and I don't know password for email accoutn that does not exist

    someone please help, I can't even delete content because it prompts me for a password for an account that I mistyped - wth?????

  • HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    You need to return it to the seller and get your money back.  You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
    If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

  • Probably stupid question but I am new to Mac's.  Somehow my picture is at the right top of my out going emails and I don't know how to delete it.  Help!!

    Probably astupid question but I am new to Mac's.  Somehow my picture is gotten placed at the top right of all my out going mail and I don't know how to delete it.  Help!!

    This may help:
    http://www.maclife.com/article/how_can_i_remove_my_photo_from_messages_in_apple_ mail

  • I'm locked out my iPod what do I need to do

    I'm locked out my iPod 2gen

    Hello Marcos121
    The next step to get your iPod touch back up and working is to put it in recovery mode and then use iTunes to restore it. If you have a back up, through iTunes or iCloud, then you can use that to put the data back on once complete.
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    Regards,
    -Norm G  

  • I'm locked out my IPOD cause I can't remember my 4 digit code. How can I unlock it?

    I'm locked out my IPOD cause I can't remember my 4 digit code. How can I unlock it?

    Hello only1ant,
    I found an article with some steps you can take if you remember the passcode on your iPod touch:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Hi I'm using iPad.i would like to purchase one of my game but I couldn't,because I don't know the answer to the question.like where was your first job and where was your favorite job.would you please help me.thank you

    Hi I'm using iPad.i would like to purchase one of my game but I couldn't,because I don't know the answer to the question.like where was your first job and where was your favorite job.would you please help me.thank you

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • HELP!!! I washed my IPod and I don't know what to do!!!

    Help!! I washed my IPod and I don't know what to do. It got thrown in the washing machine by accident and it was a very special gift from my boyfriend. I just feel terrible. I have let it dry completly and still nothing happens when I try to turn it on. Even if you could tell me where to call or to send it to get it repaired I would appreciate it SO MUCH. I don't know what I'll do if I can't get it repaired. Also it has been engraved so I don't know if that will have anything to do with repairing it, I'm not sure how they do things. Any info will help!

    Have you tried charging it? If that doesnt work then I'm affraid you will probably either have to service your iPod or buy a new one. Service info @ http://depot.info.apple.com/ipod/
    Hope you get it fixed.

  • Ok i need to unlock my ipod but i don't know my password i use itunes but i need to update at the same time this srcews up the itunes and i have to restart the computer i need to restore the ipod please help

    ok i need to unlock my ipod but i don't know my password i use itunes but i need to update at the same time this srcews up the itunes and i have to restart the computer i need to restore the ipod please help

    Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Maybe here:
    Trouble installing iTunes or QuickTime for Windows
    iOS: Device not recognized in iTunes for Windows
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • I am a newbie. got my ipod 80gb but don't know how to upload video

    i am a newbie. got my ipod 80gb but don't know how to upload video.I tried to add video to my itunes, but it does not recognize it. I kinda of wonder if that's because itunes does not recongnize avi format video. if that is the case, can anyone recommand me a software that can convert avi to mpeg-4 or mp4?

    cindyzj is a spammer on these forums. Ignore the post, you don't need to buy anything.
    See this for help: Guide to converting video for iPod (Mac/Windows).

Maybe you are looking for

  • How do I open a scanned picture in Firefox?

    <blockquote>Locking duplicate thread.<br> Please continue here: [[/questions/858927]]</blockquote> I have some pictures scanned and saved in my computer. How do I open one of them in Firefox? I'm trying to design a book cover and need to open a pictu

  • Automatic Payment Program Issues

    <h4>I have been trying to do the configuration for automatic payment and I keep getting this same error after the payment proposal is run. The payment proposal is created but all the invoices are put on the exception list. To help with the diagnosis

  • Want to remove photos in Recents

    Heavy user of Aperture for several years after being informed by Apple that iPhoto's weaker data base would get screwed up, as in fact mine had. I never opened iPhoto after that so it's database remained old and inactive. When the New MacBook Pro (2

  • Value of KNVV structure is not changing

    I am working in customer exit EXIT_SAPMF02D_001 of customer master in include program ZXF04U01 Here, I want to update the 1 field of KNVV table. So I am changing the structure I_KNVV based on condition but as soon as I leave the form, it gets the ori

  • CS5 installation on Win8 was fine but all the upgrades of CS5 fail to install

    I have new Win8 computer where I had installed CS5 (CD), which loaded on my old computer earlier. My old computer crashed. CS5 installed fine on Win 8 and working too but none of the upgrades could be installed.