Help Lost Address Book

I have been using the back up process for the Blackberry Cureve 8310 before but have made a mess up of the downloading of the new addresses and now cant find them!  Quite important as over 416 addresses!
I wonder if anyone has any suggestions on where I can get these back and down loaded from the computer back on to the blackberrry!
As you can imagine this is doing serious damage to my business as now some may be lost for ever!!
Any help - thoughts on what to do!
By the way Blackberry Office applications is dead over the weekend and Bank Holiday when I really needed them! 
Is there any other help line anyone knows of in UK?  0871 200 3198 was the one I was given by O2 provider!
Thanks
Rosie
Message Edited by KaLin on 08-31-2009 10:46 AM

Hi there!
Since you have been using the backup process (good job!!), you should have backup files on your PC. Search the entire hard drive for files with an ipd extension (*.ipd). Inspect the results (date/time of the file, mainly) to see what might be your best to use. Then, launch DTM and use it to initiate the restore process, setting it to use as the source the ipd file that you selected above.
KB10339 How to restore data from a backup file to the BlackBerry smartphone
As for help line numbers, I've no information on that.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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