Help! Lost all mails and appointments from January 2012 to November 11

I am really disappointed first of all for not having found a direct contact to a BB Help Desk. I mena a direct mail address and not simply a Forum. Recently I discovered that I lost all my mails from my different accounts (gmail, yahoo, the professional one). At first I tried to restore them through BlackBerry Protect since the last Back Up was doneon November 11, 2013. But I did not succeed. Then I sent you an email thrpugh the web. But I got no answer. A really bad way of behaving with clients. Now what happened affected a lot my work. I lost everything: the calendar , the mails that I cannot restore. Do you have an idea how to restore the contents? Do you know why it could hpen? Nobody had ever informed me of this risk. I am using a BlackBerry since about 6 years and it is the first time I hear somenthing similar happening in Italy. Thanks for your suggestions..

Hi and Welcome to the Community!
SusannaIsabella wrote:
I am really disappointed first of all for not having found a direct contact to a BB Help Desk. I mena a direct mail address and not simply a Forum.
In short, because such does not exist...refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
SusannaIsabella wrote:
At first I tried to restore them through BlackBerry Protect since the last Back Up was doneon November 11, 2013. But I did not succeed.
Unfortunately, with that sparse information, it's rather impossible to help you figure out why this did not work.
SusannaIsabella wrote:
Then I sent you an email thrpugh the web. But I got no answer. A really bad way of behaving with clients.
"You"? Who? You already recognized that this is a user-to-user forum, so who exactly did you send a request to? "the web" is rather impossible to know what you actually did.
SusannaIsabella wrote:
Now what happened affected a lot my work. I lost everything: the calendar , the mails that I cannot restore. Do you have an idea how to restore the contents?
Restore, as with all computing devices, depends on a source of restore. From what you've said, it's impossible to tell you why your attempt to restore from BB Protect failed...you provided no details. Further, depending solely on BB Protect is unwise IMHO...refer to the Backup link in my auto-sig for "best practice" backup information.
SusannaIsabella wrote:
Do you know why it could hpen?
Given the limited detail you've provided, nope...no clue why it happened.
SusannaIsabella wrote:
Nobody had ever informed me of this risk.
Every computing device carries risk, some more than others. Any reasonable person using any computing device would very quickly seek out proper recommendations to properly protect the invaluable data that is stored on the commodity device.
SusannaIsabella wrote:
I am using a BlackBerry since about 6 years and it is the first time I hear somenthing similar happening in Italy.
Spend a little time reading posts here and you'll find plenty of examples exactly like yours...it is not at all a unique situation. The key is not preventing it from happening, but rather protecting your data so that you do not lose anything when/if it happens.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help! Lost all mails and appointments from January 2012 to November 11

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