HELP! Lost my entire library of over 700 songs with my last iTunes update. I had a lot of trouble even getting to update, and when it did it took out my entire library. Even after signing in with my apple ID it will not pull up my music. VERY frustrated.
It started with my iTunes not wanting to update at all. I kept getting an error that read "cannot access %appdata%". Ok so I let that go, still had my music, podcasts, books, etc...I just didn't have an updated iTunes. It still worked so I was cool with that. Then my phone broke this week, and I had to get a new one. When I came home to register, it didn't give me my songs like it did the last time I backed a device up to my account. So I had to do it manually. Not even half way through, it just stops and won't let me add anymore of my songs, and the few songs that I tried to drag over are gray in color on my phone and you can't listen to them when you tap them. Never mind all my other songs that I lost as well. I mean, come on! I had almost 300$ worth of music that I feel has been stolen. My kids received iTunes gift cards every Christmas and birthday for the past 3 years, and now it's gone. ALL OF IT. VERY VERY UPSET! Ok, I'm getting ahead of myself, so back to the issue. I'm beginning to get flipped out when it stops working altogether. iTunes, computer, everything. It finally says, iTunes has an update available that will solve the issue (yeah right). Me being dumb, I guess, I begin the steps to again try and download this update. Still getting the error mentioned above, so I start finding out what to do to get rid of that error so I can GET MY SONGS ON MY NEW PHONE. Go to apple support, and it says to delete iTunes and all its similar components, and it won't even let me do that!!! I go into administrator side, and it says I need permission. I had already gotten into our administrator side to which only my husband and I know the password so I already have permission. I give up on that for a while, and see if windows has any updates. There were a couple so I download those. Try to go back into iTunes once that's all done, and it shoots up this license aggreement. I'm excited at this point thinking my ordeal is over. So I click agree and iTunes comes up. That's when I discovered all my music, apps, podcasts GONE. I click on iTunes match, and it says something about matching music for $24.99 a month?! I WANT MY MUSIC BACK THAT HAS ALREADY BEEN PAID FOR. If this does not get resloved, I WANT MY MONEY BACK that was spent on this music. If this isn't resolved I also will never, NEVER reccomend iTunes, or any of its other music/app/book/podcast related business to anyone ever again. I have been an iTunes user for almost 4 years now, and I have never been this disappointed. When my phone broke we almost got a regular phone to save money, but because of all my music/books/podcasts already in my iTunes account we got another iPhone. PLEASE TELL ME WHAT TO DO TO RECOVER MY LOST LIBRARY!
hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo
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