Help...LUMIA 521 completely dead after latest Wind...

Tried to install the latest update earlier today, saw that the wheels icon was turning and phone went dead.  Figured it was a reboot of the phone, but here Iam 2 hours later, unable to power up the phone or charge it or anything. 
Any ideas?  Can't even get it to master reset.  Unbelieveable an update would break the whole phone like this

On the contrary, the firmware update process is one of the riskiest operations you can ever carry out on your phone. Any blip, however small can potentially result in corruption, potentially bricking the phone. If the reset did not help then, you should have your phone checked out at your local Nokia Care Point. They will probably reflash the update.

Similar Messages

  • HT1212 my iPad has gone completely dead after flawless use for two years. I cannot access serial number because device will not open. All my other devices work. I cannot get into Apple help because it    requires a serial number. I have connected to my Ma

    My Ipad is completely dead so I cannot open to determine serial number. When I call into support center they want erial number but when I try alternate means it says locked passcode. Will not synch .  How can I get help

    There are some other ways to find the serial number:
    iOS: How to find the serial number
    Alternatively you could just give Apple a call, follow the link below to find the number in your country:
    http://support.apple.com/kb/he57

  • Lumia 720 completely dead

    So, my quite new, undamaged Lumia 720 has gone completely dead.
    I took some photos and soon after that shut it off for the night to conserve battery (which was at 47% at this point). The las photo doesn't show up at skydrive, so I shut the phone off when it was still syncing. Next morning I tried to start it up again, no response. Tried soft and hard reset combinations, nothing. Put it on charger for 6 hours, nothing. Tried soft and hard reset again without sim & sd, nothing.
    There have been no reactions whatsoever, even when I tried to charge the phone up. No vibrations, no sounds, nothing on the screen.
    Up until now it has worked quite well, apart from a few crashes that needed soft reset.
    So, can I do anything to fix it, or do I have to take it back? I'm not really interested in using my old samsung again for weeks...
    Solved!
    Go to Solution.

    I got my new 720 in June 2013.  Absolutely love it but then in early November it died.  Had to send it off to NSW (No Nokia repair in Perth, WA).  Allphones were good at organising the repair logistics  
    Phone was fixed and sent back after 2 weeks.  Issue was something to do with camera flex.  Then it broke again early December, unable to turn on, I tried soft and hard resets still no go.  Now it s off again for 2nd warranty repair.
    I asked for replacement as I need to travel overseas for Xmas, but not joy.  So my phone will be repaired again and will be there wating for me when I return from holidays.  Very painful, experience.  
    Mazza

  • Lumia 521 battery indicator after a turn off

    hi
    i got a nokia lumia 521 a month ago , today i was with costumer support " t-mobile" and they asked me to turn of the phone pull the battery and take the sim card out , so i did , then they asked me to put everything back and turn it on so i did. but..... the phone didnt come up , by hitting / holding the power button , so i thought maybe my battery was very low when i turned it off , so i plugged my usb charger to the phone , now the phone does the following
    when i plug the usb to the phone , the phone vibrates then goes to NOKIA then straight to the battery indicator with little red and a flashing on/off charging indicator , when i unplug the usb cable the phone turn off.
    is there a trick to fix that ?
    thanks

    STEAMER123 wrote:
    Found the problem(S)
    Like people on the other website, the issue is the copper piece on the batteryis not contacting with the phone. That's why the battery icon shows only when its plugged in and nothing at all when its not plugged in. All the complaints I read on the internet has just one problem. It just happens I got two on this phone.........
    1) I had to use a tiny needle to bend the copper piece out to ensure its making contact with the phone
    2) after I bent the copper piece, the battery is still not contacting right, (you can't really tell by looking at it, I was just trying everything people were saying on the web. I spent hours on it and I got it !!!)  I had to cut a business card to slide it underneath the battery. (2 business card thick). If u have same problem, u should try one card thick first. 
    Now the back cover feels like its swelling cuz of the business cards, but comparing to a $600+ phone, this $99 phone I can do everything I need it to, I can deal with that. Just wish I could have found the problem(s) sooner.
    Hope this will help people with the same problem
    Hey, this really helps, after looking for arkane solutions, I just add a piece of bend paper under the batery and it works... notice something,, the batery used to hace a plastic strip por pulling out.. this plastic strip got unglued so i removed, i see this plastic strip thinkness is needed for the wire copper piece to make contact... terrible design.
    thanks for the advice.

  • E71X completly dead after getting an update

    My wife received a message from ATT last night saying they were doing a software update. She checked the message and sat the phone back down. This morning it was completely dead and would not charge.
    I then swithched the battery from my phone to her phone to see if it was the battery. It started right up.
    Then I put her battery in my phone and it started up also.
    She did not drop or jiggle the phone.
    Any ideas on what happend?
    Should I call Nokia and send it back?

    Do you have a bootable clone from prior to the update? If so, roll back with that.
    Are your apps that won't open PPC and do they need Rosetta? Do you need to activate Rosetta?
    Have you considered reinstalling 10.6 from your install disc and then coming forward with the 10.6.8 Combo Updater, then doing software update and not including whatever it was you installed that caused this propblem?
    By the way - what update was it that caused this problem?

  • Zen XTRA is completely dead after installing the latest firmware 2.10

    Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

    It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
    Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
    So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
    If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

  • HELP - iTunes completely dead after 7.1 upgrade

    I upgraded to iTunes 7.1. I'm using Vista Ultimate. The iTunes 7.1 upgrade appeared to install without a problem but when I rebooted now both iTunes and Quicktime produce the same error message if I try to either, Run, Repair or Remove the software. The message is as follows:
    The installer has insufficient privileges to modify this file: C:\Program files\iPod\Acknowledgements.rtf
    Anyone know how to fix this problem? I tried to reinstall 7.1 and received the same message as above. I then went to the Control Pannel to add remove programs and I still received the same error message. Any ideas would be greatly appreciated as I can not find any location or contact to ask Apple for help.

    Rachyl,
    Since I'm dead in the water I was hoping at least someone could tell me how to manually delete itunes so that I could try to re-install it again. As of now I can't do anything. Does anyone know if Apple reads these forums?

  • Nokia Lumia 800 completely dead

    A few days ago my Nokia Lumia completely died on me. The battery wasnt low or anything, it just switched off and refuses to come back on. There is no light or vibrations.
    Ive left it on charge and the phone heats up but theres no life!
    Ive tried all the key combinations and none works.
    I cannot take the phone back as its pass the warranty/guarantee time, so would have to get it fixed...anyone know of a good cellphone repair place in the West Rand, Johannesburg, South Africa - that knows how to fix Lumia's...
    Ive been a customer of Nokia since my first 3310 and never have i had such a problem...I'm so dissappointed....Ive lost all my contacts, data and pictures 
    Solved!
    Go to Solution.

    Old solutions for your problem, you can check them out.
    1. "Lumia 800 not charging, totally dead"
    2. "Lumia 800 wont power on or charge"
    -Thanks
    Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

  • My Z10 is dead after latest OS update

    Hi,
    I bought my Z10 in June 2013 at Reliance Digital Shop of Gurgaon and it was working fine after i switched using BB Link but 3 days ago I updated the OS with latest offering and then first my password keeper stop working and then from yesterday it stalled with BB logo on screen, i found no solution but only to reload the OS and I did it. Again the password keeper stoped working and asking the password again and again>> today again it stalled with BB logo and I tried to reload the OS again but this time it shows an error message and my Z10 is dead no responses at all.
    Please help if at all anything is there the fun part is I am in Japan now and I have to send this stupid phone to India by EMS to get the warranty offer if anything they offer.
    This will be my last BB unfortunately and what I guess even 1 billion US$ can't save RIM.
    Ciao

    Hi and Welcome to the Community!
    That is the first I've heard of this issue. You may need to reload the OS. Instructions are in the link below. However, you should probably give your carrier a call and ask to be escalated to BlackBerry Technical Support.
    http://www.blackberry.com/btsc/KB33480
    VIA | John_Clark
    http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227
    If it's still stuck then you could try an autoload instead, a good write up on how to do it is here.
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
    VIA | BBSJdev
    http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-stuck-on-start-up/td-p/2190227
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • HELP!  Can't boot after latest Apple Security Update (Released yesterday?)

    The latest security update, which came out yesterday (I think it's this update: http://docs.info.apple.com/article.html?artnum=305530 ) has ravaged my Mac.
    I have a PowerMac G4 Dual 1.25 MDD.
    I installed the update, and rebooted like it said.
    Once the computer came up, it got past the grey screen with the spinning wheel, the screen turned blue, right before it should present the login window... and then the grey (translucent) curtain slid down from the top, and a box in the center told me to hold down my power button and restart my computer.
    Now this happens EVERY TIME I TURN MY COMPUTER ON.
    I HAD a PERFECTLY RUNNING MAC BEFORE I INSTALLED THIS UPDATE. NOW IT'S COMPLETELY UN-USABLE.
    HELP! HELP! HELP!
    WHAT CAN I DO TO FIX THIS?
    I'm searching for bootable discs to try to get the Mac to come up so I can look at it. I haven't tried going in through single-user-mode (command prompt) yet. I came here first, because I need support FAST!!!
    By the way, before this update, I was completely up-to-date with my Apple patches/updates. I was running 10.4.9 (I don't remember the Build #, but I was CURRENT).
    Thanks in advance for any support (Apple?!?!)

    Ladies and Gentlemen:
    Sorry for the alarming post. I'm replying to my own post to let everyone know that I don't think the problem is the Security Update alone. For lack of anything better to do, I decided to try troubleshooting this problem by myself... and here's what I did:
    I booted the Mac in to Single-User mode, by holding down Command-S. Once in, I forced fsck to pass verification of the drive (fsck -fy). Then I mounted the root partition in Read/Write (mount -uw /). Once I had write access to the drive in the command prompt, I quickly decided to check out what applications and services were starting when my computer boots (/Library/StartupItems ; /Library/LaunchDaemons). From there I removed all third party applications and services. (I maintain a "StartupItems-Disabled" folder, and a "LaunchDaemons-Disabled" in the spirit of pre-OS X machines that had something similar in the System folder for extensions and control panels (if my memory serves me)... so that's where I put all the applications and services that I didn't want to boot (I moved them from the respective folders in to the "-Disabled" folders I had created).
    Anyway... after removing all the third-party software and services from Startup, I rebooted, and my Mac came up just fine. I'm going to sift through the logs to see if anything was written about what happened at boot all those times. With any luck I'll figure out which application or service wasn't playing nicely with the OS and/or Security Update.
    Good luck with your own endeavors. It's always scary when your Mac doesn't boot, so I hope this doesn't happen to anyone else (especially someone less technically inclined). I'll check the forums later to make sure no one else had similar problems... because I'm sure I could help them get to the bottom of their troubles.
    Cheers!

  • IPod touch completely dead after attempted update to 3.0

    Cross-posted to "with Windows" forum...
    ...Not only during update to 3.0, but also during update to 2.2.1 and during a restore attempt 6 weeks ago. All 3 "dead" iPods have been replaced by Apple - I'd like a solution...
    I have videoed the update taking place and the iPod dying during it - sadly it is in MOV format (439MB) and I cannot convert to an uploadable version for Youtube... By DEAD, I mean, no power and will not display ANYTHING on the screen. Simply won't power up again.
    This is what happens: Download update using iTunes... Extracting software... Backing up iPod... Preparing the iPod for the software update... (iPod shows USB plug and CD - then apple logo...) then the updating progress line appears on iTunes and on touch. Updating iPod software... Verifying updated iPod software... Updating the iPod firmware... White progress line on iPod disappears after a few seconds and screen goes black. Error message displays on iTunes - "The iPod xxxx could not be updated. An unknown error occurred (6)"
    iPod is now dead and needs to be replaced,
    1) Has anyone experienced this?
    2) Has anyone SOLVED it?
    Maybe related is a problem with some videos that have happened recently (and were the cause of me trying to restore the iPod last time it died) MP4 (or MPV files) play for about 20-30 minutes, then screen goes white, then black, then apple logo appears, then iPod returns to home screen after about 30 seconds. My usual solution to this has been to remove all videos, photos (which are corrupted by this time), audio, and then re-sync back.
    I'd appreciate ANY help please. I intend buying an iPhone soon and would like to know that the problem won't occur on that, every time I try to restore.
    Cheers!
    Martin

    To begin the discussion, let's throw in a few possibilities:
    1. Is your iPod in the process of being "jail-broken"? If so, I'd avoid the risk and stick with standard Apple firmware. Some hacks end up with dead iPods.
    2. Do you use iTunes for syncing? Only use Apple software for managing your file system.
    3. Are you Windows or Apple? For whatever it's worth, I've only seen this happen with Windows machines.
    No solutions here - but maybe some hopeful suggestions.

  • Lumia 920 completely frozen after Cyan WP 8.1 upda...

    Phone was working fine until I updated to cyan firmware wp 8.1. The upgrade went well, then when the phone rebooted it just froze on the AT&T flash screen (white circle with blue rings on white background). Did numerous soft and hard resets on my Lumia 920 but again it only goes as far as the AT&T logo screen and then freezes. Phone is un-responsive, won't turn off until the battery completely drains. Essentially my phone is dead.
    I installed Nokia Software Recovery Tool hoping to revert my Lumia 920 back to "Black" firmware. But my only option is to install the Cyan firmware again which makes my phone lock up. I have done this repeatedly with no success.
    Is there anyway to get Black firmware back on my Lumia 920? I think this is the only solution. Thanks.

    Your phone was connected to the outlet?
    If during installation consumes a certain percentage of battery and not connected to a power outlet installation stops until you connect the plug.

  • HELP - Mac won't reboot after latest Apple patches!

    Just came home and started doing some work when the software updates asked to install 4 or 5 patches for my Mac. I accepted and the install was done in less than 10 min. Time for a restart.
    Well it did not come back after that. After the standard power on sound, the dark gray apple apears on light background and thats it. I have been waiting for some 15 min and nothing.
    Did a hard shutdown (the only thing it would do) and a reboot into my secondary HD through an 'option' boot.
    Checked the files system on the main hard drive with the disk tool: clean
    Ran Disk Warrior: clean
    Another attempt to reboot: same thing - it hangs with the Apple on the screen.
    1.) HELP - what can I do to make my Mac boot again?
    2.) If you run a mirrored door dual G4 1.25Ghz you might want to stay away from the latest Apple patches.
    Thx!
    Oliver

    Hi, it maybe "too late" to ask now, but did you Repair Disk Permission before doing the updates, and after the (auto) restart, did you do another Repair Permission and then restart again?? And in this whole process of updating, especially Apple OS, Security Updates and Apps Updates, did you unplug all the external devices??
    I know on the net some "schools" say there is no need to do this, and that you can run apps in the background and still do the Software Updates; I beg to differ, then you'll see lots of posts here asking for help, and at the same time cursing and swearing at Apple.
    I just did my latest updates, and my iMac is running just fine.
    So pardon me, and I apologise for nagging, but don't blame Apple or someone else when your mac acts up because you did not even prepare the basic procedures. Ask yourself this very simple question, if you are ill and taking medication, would you take it down with alcoholic drink?? Which may worsen your body situation?? Maybe it's not a very good example.
    fxstein, sorry there, not here to lecture you or "tell you so", but am here to help, but I've just seen too many posts complaining of updates went wrong only to find out they did not do the necessary preparations.
    If you can't boot from your problematic primary drive, try booting from your secondary, thank gosh you got one, and see if you can Repair Permission and also Repair Disk of the Primary Drive. Another way is to see if you can boot up from your OS disc and do the same, see if you can revive or repair your drive.
    If still cannot, see if you can Safe Boot, (press Shift key) while booting, if you can, most likely some StartupItems may have been corrupted or something, the only thing you can do now is to backup your important data and then do an Archive and Install option.
    Take care and Cheers

  • HELP - MANY APPLICATIONS HANG UP AFTER LATEST 10.4.11 UPDATED

    HERE IS AN EXAMPLE:
    Host Name: ADM-PBG4
    Date/Time: 2009-08-08 11:26:30.994 +0200
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: Disk Utility
    Path: /Applications/Utilities/Disk Utility.app/Contents/MacOS/Disk Utility
    Parent: WindowServer [64]
    Version: 10.5.6 (198.12)
    PID: 369
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0xd9e96693
    ANY HINT?
    THANK YOU A LOT.

    Hi ag69360, and a warm welcome to the forums!
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Tiger Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
    The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
    Some people get away without Repairing Permissions for years, some for only days.
    If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
    If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
    The combo update for PowerPC-based Macs...
    http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
    The combo update for Intel-based Macs...
    http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
    Repair Permissions before & after re-install, then reboot again each time.
    If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
    http://docs.info.apple.com/article.html?artnum=107120
    Just be sure to select Preserve Users & Settings.
    I only use Software Update to see what is needed, then get them for real via...
    http://www.apple.com/support/downloads/
    That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
    If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
    http://docs.info.apple.com/article.html?artnum=107120
    Be sure to use Preserve Users & Settings.

  • IPhone 5S dead after latest (OS 7.0.6) update.

    Just tried installing the new software upgrade, 7.0.6 and now my phone won't reboot. How do I get it back on?

    Anyone whose phone is bricked after this update and unable to be restored via DFU mode, etc: speak with a manager at an Apple Store, or better, call tech support and get connected to a Senior Advisor!
    After my first trip to the Apple Store, where I was told I'd have to buy a costly replacement, I called up Apple Tech Support at 800-692-7753. I was connected with someone who ran me through all the steps I'd already tried (hard reset, DFU mode), and then asked to be put through to their manager, as my issue was the result of Apple's update and I wanted to report this. After hearing that the update bricked my phone, he put in a free out-of-warranty repair/replacement attached to my case number (Customer Satisfaction Code). I went back to the store with my case number, and about 40 minutes later walked out with a new replacement iPhone 4S.

Maybe you are looking for