Help Mac menu problems

Hello,
I am french, my english is not very well, i am sorry !
I have problems with the Help Mac menu. When I clik or tape a topic nothing is written. i have a white page. what's happened ? Is it erased ?
Help me !
Virginie

Hi Marmotte, Welcome to Apple Discussions.
This is a common issue and usually easily solved.See this FAQ on troubleshooting Help Viewer
-mj
[email protected]

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