Help... Macbook is damaged!!!

My girlfriend bought this Macbook last May, she found this damage this morning when she woke up!!!
Can I ask Apple for repair it? Free?
Pic is here http://tinypic.com/view.php?pic=2e4jgh2&s=3

You are within your one-year warranty, and that particular crack will be fixed under the warranty. I had the same one and it was fixed without question. Take it in before your warranty runs out.

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Itunes error. the data execution prevention pops up and says "to protect your computer, windows has closed this program. Data execution prevention helps protect against damage from viruses and other threat.

I have a windows Xp computer. and i needed to download the newest itunes to support my ipod touch. but now my computer doesn't let me open itunes. The the data execution prevention pops up and says "to protect your computer, windows has closed this program. Data execution prevention (DEP) helps protect against damage from viruses and other threat." I tried excluding itunes from DEP on settings but it still doesn't work. I don't know what to do. please help me!!!
thanks

try to select the computer cd/dvd autorun off.
I had the same problem, then Kaspersky software found a conflict suggesting me this solution.
Itunes now works...even if it always asks to set the cd/dvd autorun on when lunched.

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Need help migrating from damaged MacBook Pro to New MacBook Pro.

My Mid-2008 MacBook Pro's logic board died and I have just purchased a 2012 Refurb MacBook Pro to replace the old laptop. I do have a backup on Time Machine but the most recent backup is about a week old. I would like to be able to do the migration using the disk in the old laptop, but it will not completely boot up and will arrive at the "forced shutdown" screen soon after it boots. Can I still connect to the old laptop using migration assistant even though I am at the forced shutdown screen? Old computer is running OSX Lion. I think the new one will have either Mountain Lion or possibly Mavericks on it. I've used Migration Assistant previously, so I am familiar with how it works. I'm just not sure if it will work in this instance with the old computer.

It looks like it did change. (We're talking about 5 years ago and at least 3 operating systems ago), but I do remember that the instructions for Migration Assistant back then said that on the old computer where you just needed to access the drive, you had to hold down a key or keys when after hitting the power key. This will allow access by the new computer to the harddrive in the old computer without the need to boot up, basically making the old computer an oversized harddrive enclosure.
It worked perfectly when I did it with my old iBook which would not even get to the gray Apple logo, but the MacBook was able to fully access the drive, allowing me to migrate the apps, fonts and work files stored on it, including my entire iTunes library.
like I said earlier, if this is no longer the case, than removing the drive from the old computer and inserting it in an external drive is the next best way to go. Of course, having a fairly recent backup on Time Machine should also work.

HELP Macbook display just stopped!!

Dear All,
Last night while I was working on Macbook (black one), the screen just suddenly went black. I was listening to music at the time and the speakers went off just a split second before that.
The power was still on, and battery fully charged, sleep light was still working but Mac display and the apple on the back were black/off.
I tried to restart, holding power key 3 seconds, and it turned off with a soft click, but when I turned it back on again, I do hear the sound of the dvd rom turning on, but after that nothing. Screen still black, sleep light still on.
Who can help my Mac to recover? I've had it since June. Problem is that I live in Rwanda and can't just pop out to a macstore on the corner.
Thanks for any help and suggestions

Hi rwandamac,
welcome to macbook forum.
try to reset PRAM:
http://docs.info.apple.com/article.html?artnum=2238
And play with F1 (reduce brightness) and F2 (increase brightness).
If the screen still pitch black, I'm afraid your lcd or inverter failed, and it required apple authorized technician to fix that (doesn't have to be apple store guy).
And if that wasn't user abused damage, it will covered by apple.
Good Luck.
ps: do check your local rwanda apple distributor policy.

Macbook "liquid damage"

I bought a macbook in feb., within three days of ownership it no longer worked. I sent it to Apple, they said it had been damaged by liquid and needed a new logic board at over $800 cost to me. Being a brand new computer, and me not spilling any liquid on it, I told them to nevermind the repair. Now, it's 3 months later and I still have this macbook that doesn't work. Only a dim lit green light shows when the magsafe adapter is plugged in. I can't find a answer online, and I can't fix it myself.
It is a shame that Apple thinks they can charge almost the price for a new computer to fix one that is messed up. What kind of warranty is that?
Since Apple does not want to willingly fix my computer (and now it's out of warranty anyway), I have decided never to buy another apple product again. ****, HP has a better warranty then that.
What I am wondering is if there is a way besides paying $400+ to a repair shop to fix the mac?

Well this was to replace a iMac G4 which burned out on me. I like macs, needed to upgrade to intel, bought this, and now have nothing. Reguardless of the damage, Apple wants $800 for a logic board where other authorized Mac repair shops want $400 for it. Really, $400 labor cost? I've taken the board out, and looked at it and it does appear to be fine. I'm wondering if the MagSafe adapter could be broken. The battery is dead so it don't power on anyway. There isn't a Apple store within miles of here, and I'd really hate to buy a new logic board to find that isn't the issue.
I've searched all over the net, many people have these issues yet no one can offer any helpful insite except "buy a new logic board". And that doesn't work for me. Surely someone has enough technical knowledge to offer a slight bit of advice as to why this thing just won't work.
Chances are, I will buy a new board, and install it, but if that fails then I have to assume it's the cheap power adapter that I really need. But thats a awful lot of unneeded spending for something which should be covered by any warranty. It's a shame there is so little support for the customer.

HELP : MacBook will not start !! Well, actually ...

Hello to you all Apple/Mac lovers ,
As the title said, my MacBook has gone wild. Here's the thing : I start it up, the gray apple appears and the spinning wheel under it. After an unusually long time of spinning, my computer ... shuts down. And that's it. Hopefully one of you will be able to fix it, usin the info below.
I tried to fix it, and here's what I did :
- I first used the Apple Hardware test (by inserting the installation DVD and pressing D on start up) : no errors detected.
- Then I used the disk utility (by inserting the installation DVD and pressing C on start up) : there, it said that there was an "Invalid sibling link", and that it couldn't complete the verification or repair because "The underlying task reported failure on exit".
- Lastly I used the "Startup Disk" application (found with the Disk Utility) and it first showed me 3 things : the Mac OS 10.5.3 folder from my hard disk (which is what it usually uses), the Mac OS 10.4.8 Install Disk, and then a Network Startup (but that's not gonna work). However it was quite late in the night so I chose the option "Turn Off" (in one of the top menus) and went to bed.
The next morning I repeated the previous procedure but this time the Leopard folder did not show up !! This is where I am at right now. Here are what seem to be my options :
- Re-install 10.4.8 (it will store 10.5.3 in a folder called "Previous System"). It says that I will not be able to boot from there anymore - is that true ? I should like to, because if the system needs to erase all data from my hard disk, then I will need to use my Time Machine backup from my external HD (and therefore will need Leopard).
- Wait for my dad to bring me the Leopard Install DVD (he'll be there next Sunday, 29th of June) from which I will be able to re-install Leopard.
Now I really do not know what is the problem - and if re-installing the OS will solve anything. There is still this strange Hard drive error - any idea if 1. that is the cause of the problem 2. what it means 3. If I need to fix it 4. how do I do that ?
Thanks for all your advice and time ,
#Charles

Your idea, Simon, seems best in my case. Now just out of curiosity - you say that I can recover all my files once I get back to Leopard using Time Machine, but will I also recover preferences/settings, from system preferences to application settings ? My question really is : is there anything I will not be able to recover ?
Anyways, now on to you adsfushi72. You say I need to get my "important files off the hard drives" - you mean I need to back them up in case my hard drive is broken and will need to be re-formatted in the process of re-installing, right ? Well the entirety of it is backed up on another, external hard drive, using Time Machine. The last backup was about 17 minutes before the problem appeared so all I could lose in the process is a few lines of text I typed in between. I love Apple ...
And how about safe/verbose modes ? What exactly are they ? I've used safe mode on a PC before, but I don't know how to start up in that mode on a Mac, what it exactly does or is, how to handle it, and why I would do that right now - I'm not saying I don't feel like doing it, I just want to know what information it could give me or in what way(s) it could help solve my problem. Same applies to verbose mode.
Lastly, a little update : Now when I start up my MacBook I see the Flashing "?" on a folder, which means it can't find a system folder to boot from - right ? So then I start up with alt/option pressed - and it does not detect any drive. When I insert the Mac OS X install Disk is only sees that. Is the invalid sibling link of my hard drive causing it to be unusable the system to boot from or what ?
The weirdest part is that now the hard drive seems to be absent. Before, it was there but I couldn't boot from it - since it seems to be damaged -, but now it doesn't even recognize or see it anymore. It seems the repair attempt is what made it change that way ... anyways thanks for all your ideas .
#Charles

Help with water damage

hi i have recently spilt a glass of water on my macbook pro, It was turned of at the time, I tried turning it on afterwoods but nothing, i know water damage is not covered by apples warranty so really after some help or advice with this matter.
Many Thanks
James.

james181 wrote:
hi i have recently spilt a glass of water on my macbook pro, It was turned of at the time, I tried turning it on afterwoods but nothing, i know water damage is not covered by apples warranty so really after some help or advice with this matter.
Many Thanks
James.
Water damage is covered under your Homeowner/Renters policy.

Please help -- Macbook Pro 13 is suddenly sloooowww ....

Can someone please help ??
I have a Macbook Pro (13 in.) Mid-2010 which is running Mountain Lion OS X Version 10.8.2 (12C60).    I have had this computer for over 2 years and have NEVER had a problem with it and have loved it until 2 - 3 weeks ago, it suddenly started giving me problems. I have never cracked open the inside of any computer, but am seriously considering attempting to replace my hard drive (I've read so many different potential issues that may be the reason for my macbook problems, the hard drive disk being one -- not really sure why i'm leaning towards that one, but I'm desperate).
Here's What's Going On:
1. I frequently am getting the spinning beachball that will spin for, sometimes, seconds and sometimes SEVERAL minutes. The spinny beachball has been a rare occurrence in the past, but when I used to get it, I could just ForceQuit the application and restart it - problem solved..... NOW, I am not able to use ForceQuit. When I attempt to access the ForceQuit menu, it will not appear until the freeze/beachball problem has stopped and so at that point, there is no need to quit the app.
2. Starting my computer has become REDICULOUSLY SLOW. The slow startup problem began occurring at the same time as the beachballs. I'm getting to the white screen with the apple, and that's where it stays for anywhere from 15 - 45 minutes. There have been times that I tried to start it up but it took such a long time so I powered it down while it was still on the white/apple screen and then powered it back up -- I didn't know if this may be part of the reason for the REALLY long startup times (45 minutes).    But either way, best case scenario, it takes at least 15 - 20 minutes before my desktop appears.
3. Also, this may or may not be related, but there have been 2 occasions during this time where my laptop sound basically became disfunctional. I was not able to get any sound and lost the option to adjust the sound (when i tried, the little image of the speaker with the cross sign going through it would appear). Similarly, on a different occasion, the same thing happened with the keyboard backlighting - it is not working and it does not allow me to adjust the controls, same as the sound issue.
Like I said, I don't know a whole lot of computers, but this is what I've tried so far. - I cleared up some space on the hard drive (currently 101 out of 250 GB are free).   - I did the Disk Utility >> First Aid >> Repair Disk Permissions.   - I've copied all my files to an external drive, AND was going to try to Restore my computer to factory settings with the OS X (Snow Leopard) Installation Disc that came with my computer, BUT when I tried it gave me the following message: "You Can't Use This Version Of The Application 'Install Mac OS X' with this version of OS X. You have Install Mac OS X 23.1.1".   .... so, I guess I can't override Mountain Lion with Snow Leopard (?).....    And that's pretty much it. Now I'm considering replacing the hard drive while crossing my fingers.
OH YEAH, I forgot to mention.... and I'm not 100% on this ... but my problems started occurring in early October.... wasn't there a Mountain Lion update around that time???   It seems like I did an update around that time, but i could be wrong AND it may not be the problem .....    So....
IS THIS HAPPENING TO ANYONE ELSE ??
ANYONE ABLE TO LOOK AT THE SYMPTOMS I PROVIDED AND GIVE A DIAGNOSTIC OPINION OR OFFER SUGGESTIONS AS TO WHAT I SHOULD DO NEXT ??
ANY HELP AND ALL SUGGESTIONS WOULD BE GREATLY APPRECIATED !!

That is precisely what my mid-2010 MacBoook Pro 13 was doing before the drive finally died after an Apple Genius rebooted it a dozen or so times. I have since read about the exact same thing happening to others, including a writer for The Atlantic magazine who had never had an issue with a Mac before. Do a back-up ASAP to make sure you don't lose anything and see about replacing the HDD. It is only about $140 for a new drive. The real issue is if you lose your data, too. So, make sure you do that back-up!

I spend a long time to try to sync my itunes music on my ipod 160 GB Classic, but after waiting so long get a pop up message that itunes stop syncing because of error 46, some times giving me 58, 1469, and many other numbers, please help macbook pro

i spend a long time to try to sync my itunes music on my ipod 160 GB Classic, but after waiting so long get a pop up message that itunes stop syncing because of error 46, some times giving me 58, 1469, and many other numbers, please help am using macbook pro

That is precisely what my mid-2010 MacBoook Pro 13 was doing before the drive finally died after an Apple Genius rebooted it a dozen or so times. I have since read about the exact same thing happening to others, including a writer for The Atlantic magazine who had never had an issue with a Mac before. Do a back-up ASAP to make sure you don't lose anything and see about replacing the HDD. It is only about $140 for a new drive. The real issue is if you lose your data, too. So, make sure you do that back-up!

Help MacBook Pro 13" early 2011 suddenly black screen in Windows 7 SP1. EFI 2.2.

Hi, everyone, I need help here.
Apple MacBook Pro 13" early 2011 preinstall Lion version, EFI 2.2, Boot Camp 4.0. suddenly black screen in Windows 7 SP1 (black screen and also no sound at all, need to press power button to off). What happen?? Please someone tell me what to do?
I have delete bootcamp HD and reinstall windows 7 but the problem is still here, I have reset PRAM and SMC too.
The video on the black screen: (http://www.youtube.com/watch?v=z3dLTFSD-v8)

Oh I actually have the problem in Mac OS, not even using the Bootcamp or Windows 7
Csound1 wrote:
lokiman wrote:
I am having the exact same problem with my 13" early 2011 Macbook Pro. I have 10.6.8. I used the disk that came with the laptop to restore the OS to 10.6.7 but the problem existed there too. I have now updated it back to 10.6.8. The problem still exists. This doesn't seem to be limited to an OS version and seems like an issue with device driver or with hardware. I will try to take it to the Apple store and see if this gets resolved.
You too have a black screen in Windows 7. ?

Please help, Macbook keeps disconnecting me from internet

Hello, i just bought my macbook pro. Its a Mac OS X ver. 10.5.7 with a 2.26GHz processor.
I have a Netgear 54mbps wireless router WGR614 v8 and a Motorola SB5100 SURFboard Cable modem.
Now the problem im having is with the internet connection with my mac. I live in Virginia and It was working before i went on vacation to tennessee which is an hour behind virginia. It was able to connect with no problems. It was also connecting fine in tennessee as well. But when i came back to Virginia, the mac would connect to my router or atleast say its connected but i can't use the internet at all. I would load either firefox, safari, or itunes store and the page would begin to load and then stop loading in the middle. As if it was freezing, dropping the connection or something. When i look through the airport connectivity, it would stay connected to my router with still no access to the internet. I also checked to make sure i was in the correct time zone with my mac and it was correct.I have a wii, xbox, original pc that are connected to router that operate perfectly. its just my macbook wont connect wirelessly when it used to before i went to tennesse and took it with me. Some of the error messages that i get when i try to use the internet via macbook now are "can't open page because the server unexpectedly dropped the connection" but then minutes later it would connect again, then internet would work. But shortly after it would stop working for a while. and the process continues like a cycle. PLEASE HELP BECAUSE IM CLUELESS. i've looked at many forums but no solution.

OK, I have been having the same problem. I have been renewing my dhcp every 5 min, so frustrating. I don't if this is the answer but this is the first time in a month I have been able to go for more than 3 hours without having to change anything, plus it seems faster. Instead of resetting your modem and router at the same time, unplug them both. 1st plug in your modem, allow it to fully reboot then plug in your router. Seems to have done the trick, good luck.
PS. I did clone my mac address in my router settings earlier this week.

Noob needs help: Macbook RAM/storage upgrade advice

Firstly, let me apologize in advance for my ignorance in this subject area! I'm a complete noob!
Here goes:
I have a MacBook 7,1 (MC516LL/A) with all original, factory components, and since I've upgraded to OS X 10.7.5, it's been running incredibly S...L...O...W... which is incredibly annoying to me:P
Out of the 250GB's of HD storage, I have about 91 free. From my previous experience with mac notebooks, I know that I am going to need to get some more hard drive space, soon (my last iBook turned to complete crap, once I got down to 20 gigs of available memory).
I see that I can upgrade the RAM from two, 1GB sticks to two, 4GB sticks. From the limited research I've done, I'm under the impression that only the boot-up speed will increase slightly (please correct me if any of this is wrong).
I've also been reading about Solid State Drives, found some reasonably priced ones on crucial.com, and they look/sound AWESOME! Aaaaaand the reality is that I really have no idea what I truly need. I'm a single mom and a college student, so I'm looking for an upgrade option in the $200-300 range, *and* I'm not into graphic design, web design, or anything that requires top of the line equipment.
My macbook is practically glued to my hands 24/7, so I just want it to run FASTER, and I need more storage. I don't know if this info is pertinent or helps, but outside of studying (all done with ebooks and online websites), I like to download a lot of music, watch videos, upload family pictures, browse the interwebz, etc., etc.
What can I do to improve speed and expand storage capacity?
Any help is GREATLY appreciated! Thanks!

Hello! I own a mid-2010 MacBook (a.k.a MacBook 7,1) running OS X 10.8.2 Mountain Lion, which I use for school, and I had the exact same issues with my MacBook, before I upgraded it. I had almost filled up my MacBook's HDD and my computer's RAM was insufficient to perform any of my day-to-day tasks with ease. I upgraded the RAM from two sticks of 1GB (the factory-installed configuration) to one stick of 4GB, and I installed a 1TB HDD in place of the original 250GB HDD (my requirements were slightly different from what yours seem to be). Currently, my MacBook is a lot less laggy than it used to be (even with a HDD that's four times larger in terms of capacity installed), but it still takes a long time to start up and perform certain tasks. Therefore, from my experience, I would recommend that you do the following:
1. Get two sticks of 2GB (2x2GB) of RAM, not one stick of 4GB (1x4GB). Even though the latter will probably be considerably cheaper than the former, I think it's worth the few extra dollars to get the former because it's much faster than the latter. You shouldn't go for anything more than 4GB of RAM in total, because it'll overload your MacBook. Trust me, that's not something you want to have to deal with!
2. Get a 500GB or 512GB SSD, not a larger HDD. In hindsight, I don't think I even needed anything close to 1TB. I only purchased my huge HDD because it was on offer, and it was being sold (believe it or not) for less than a 500GB HDD. But if you're looking for speed, an HDD is not the way to go; they're much, much slower than SSDs, even though they're much cheaper.
You should see an exponential increase in the speed of your MacBook. You might want to try the following websites; they offer high-quality, affordable components and I've known people (including myself) who have used their products before.
1. Other World Computing - http://www.macsales.com
2. Crucial (of course) - http://www.crucial.com
3. Strontium - http://www.strontium.biz
4. RamJet, Inc. - http://www.ramjet.com
5. MacUpgrades - http://www.macupgrades.co.uk/store/index.php
6. Corsair (these guys can get a little pricey at times) - http://www.corsair.com/us/
7. Kingston - http://www.kingston.com/us/
8. Sandisk - http://www.sandisk.com
Good luck speeding your MacBook up, and I hope this helped!

HELP: MacBook Pro does not boot at all

MacBook Pro 15" 2.5GHz 4GB RAM Serial No. W8******YK0
Snow Leopard (with all updates)
Yesterday when leaving my office I just closed the cover on my MacBook. When I later opened it again the front white lite was steadyly on (dim) and the computer did not react to anything.
I tried the following:
Long-pressed the power button to turn it off, after 10 sec. turned it on again. Disk makes a faint noise but no more life signs. Screen stays black.
Tried to boot from original system disk (the grey disk I). Disk spins at high rev as expected when trying to boot but then goes to a slow speed and stays like that forever. Have to shut down by hiolding down power key until power off.
Removed power cable and battery, held power switch down for 10 sec. to reset SMC. No effect.
Removed both RAM banks. Tried to boot without RAM. No effect.
Tried swapping RAM banks. No effect.
Booted with single RAM bank. No effect.
Are there any steps I could take to get it back to life? I need the computer urgently for work (have to give two presentations the coming week which I wanted to work on this weekend). I have had time machine connected and I have a full backup of the hard disk from about a month ago.
Any help sincerely appreciated!
<Serial Number Edited by Host>

Hi, Now, I am not sure if i can help you, but at least i am "glad" too see that i am not the only one with this problem. The same problem i have/had in December, so i took my Mac Book Pro after trying the same as you did to the Service, only to hear from them that i must buy a new LogicBoard, ok, i did this & it was then replaced, but after picking it up from Service 1 Month later, it was working, but only for 2 Hours, so i went back to the service again complaning about this problem, & all that i heard again from them was..." Your LogicBoard is not working, you must buy a New LogicBoard"... This i cannot not understand or accept after spending so much money for repairs, (2 Times in such a short period) After speaking with Apple, i was only told that this is not normal, & that i must go again to the Service where i was before & speak with them about it.

Help MacBook Pro (2011) doesn't recognise internal display but only external display

Screen has been replaced but that didn't solve anything. MacBook connects fine to any of my TVs but doesn't display anything on its own screen. Have seeked professional help to no avail. Someone please help.

Start your mac up by holding the alt key. That is boot from function.
If its empty then you might have a hard drive issue. Due to your hard drive being picked up but not the partition on the drive. This will most probably be a OS X reinstall.
Erase the drive and reinstall the OS X or run a recovery mode.
Good luck

Help... Macbook is damaged!!!

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