Help! MacBook white screen during Software Update!

I ran software update. Message said I must be plugged in and computer would reboot on own. It has been more than an hour and computer still has blank screen. It said do not shut down while process is going but it said it would take several minutes...nearly 90 minutes ago. What do I do?

Read this: Article ID: KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Older Version MacBook White Screen During Use

My MacBook (early 2009) keeps getting a white screen during use for anywhere from 15-90 seconds. Is this normal? What can I do to fix it? Or is the computer just too old and I should get a new one?

I have 24 inch iMac and I get either an almost black screen/white screen or sometimes a green and white vertical pinstriped screen. This happens suddenly with no warning & I have to hold the start button in to shut down. It then starts up fine with apparently no harm done. It is very annoying but I need to know why my Apple is doing this. Computer is around 2-3 years old and now running 10.6.8. I had to buy this as when I inherited the machine know one knew where the OS software was.
Does anyone rate Genius bar - can they determine what the prob is? I took a G5 tower in as it wouldn't start but they were unable to help - local PC shop sorted it charging me £100 - realised later it needed a new battery (£7) so you can't rely on anyone out there I'm afraid!
I will need a new iMac 27 inch anytime soon but am loath to give anyone currently selling machines the money!

MacBook Pro froze during software update, now it's stuck at gray screen

My MacBook Pro was running a little slow today so I did a Disk Utility repair and that went fine then I did a software update (OS X, Java and remote desktop) but it froze during the last ten percent of the update install and now when I boot up it won't get past the gray apple screen. I tried to restore Lion but since I bought this used my Apple ID wasn't used to purchase Lion so I can't do a restore.
I've tried to safe boot and boot from a CD but no go.
I also tried the short and long Apple hardware tests and those found no problems

In case anyone else needs an answer to this, I called in to Apple. Tech support said to power it off and let it reboot itself. I had to go back into updates and tell it to finish the install (restart computer, was the only step remaining) and it worked fine. It took longer because it had gotten hung up during the previous restart. ( Just to clarify, I was stuck on the grey screen after the restart step of the install.)

Macbook stuck on grey screen during software update reboot

After I run my software updates, it tells me that I need to reboot to install them. However, it gets stuck on a grey "Software Update" screen. It will not allow me to force quit. I've even left the computer on overnight, still there. I have to do a hard shut down. Also, when I do boot it up and continue normal activity and attempt to do a normal shut down it takes me back to that grey Software Update screen. Even if I didn't try and run it for the day. Each time, hard shut down.
I took it to Geek Squad 2 weeks ago for this issue and a kernel error. They shipped it to Apple repair. They fixed the kernel error, but I cannot get this to update or remove the grey screen. I dread having to take it back in...but my warranty will expire next month. Any ideas? I am not getting the continuos spinning circle at that page or the Apple logo that I've read about.
Thanks!

Check out KB Article: Mac OS X: Gray screen appears during startup

BB Help. White Screen, can't update.

Hiya
Got the white screen of death about a month ago, 2 days after my warrenty had run out.
Managed to update the device with older software and it all worked fine.
But the other night I got a BBM Message, and when i went to look at it the screen was monstly all white except for a few pixels where i could see the background of my phone.
Tried to update my device and it wouldn't let me, it can't connect to the device and it just has a white screen on my BB.
Any tips? or should I take it to the O2 shop and see what they can do?
Cheers.

ok guys I managed to access the Macintosh HD using target mode via my MBP. is there any way I can replace or fix any files to make it boot again ?
please some help here
I have alot of work to do left on me.
thank you

My MacBook Pro froze during software update 10.9.2. What do I do?

My current operating system is 10.9.1 and I downloaded the 10.9.2 update. I am now stuck on the Installing Software Update screen that appears during reboot. I have been stuck here for about an hour and don't know what to do. Help, please!

In case anyone else needs an answer to this, I called in to Apple. Tech support said to power it off and let it reboot itself. I had to go back into updates and tell it to finish the install (restart computer, was the only step remaining) and it worked fine. It took longer because it had gotten hung up during the previous restart. ( Just to clarify, I was stuck on the grey screen after the restart step of the install.)

My macbook pro stalls during software update and never finishes the update

My Macbook Pro is a 17-inch laptop purchased in early 2011. It's on system 10.7.5. Software Update keeps telling me I need to update.
I click ok, it starts to update, then gets stalled "moving 3 items into place".
I've tried many times to do this update, but it NEVER finishes the update, just stays stalled "moving items into place" and it can stay that way for HOURS. Then I need to go back to work, so I re-start. What's the problem, and how can I fix it?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Mac stuck on white screen after software update

I updated to snow leopard and then then to 10.6.8. After the updates had installed, my computer restarted and now it's stuck on a white screen. No key shortcuts work at all, I've tried. None of them work. Every time I try to turn it on it's just frozen on a blank white screen. Twice it's gone to the apple logo and been able to start up after 20 or so minutes of being on the white screen but each time it froze. I don't know what to do.

There have been problems with the Apple servers not linking to support articles, so some links may not load the first time.
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup – Computer Stops or Delays
Startup Issues - Resolve
Startup Issues - Resolve (2)

MacBook Pro frozen during software update

I moved from Snow Leopard to Lion on my MacBook Pro (2010, I think) a couple of weeks ago. Today, I was prompted to update the software, including an OSX update -- my first update of Lion. I'm guessing it's 10.7.1 or 10.7.2. Alas, I didn't write down the 5 updates specified. The update proceeded normally through "moving items into place," and has remained there ever since (3 hours so far). I'll let it go overnight just in case... but if it's still twiddling its thumbs, is a hard reboot a safe option? Or do I leave it running and drive the 70 miles to the Apple Store? Or pray to the Mac Gods?

Well...I went through the "Express Lane" to set up a case #, then chatted with a Support Guy in Tucson. I'm now back in business, though it took about 2 hours on the phone and an overnight re-install.
1. Hard reboot. Mac wouldn't restart normally; reached apple logo + spinning gear.
2. Restart + command +R to get to Utilities; chose disk utility
3. Disk utility, Verify disk --> corrupted
4. Disk utility, Repair disk --> repaired (but still no successful restart)
5. Disk utility, Repair permissions --> repaired (but still no successful restart)
6. Utilities, Reinstall OSX --> I went to sleep while it did this. It was back in working order by morning, no lost files.
Thank you Apple Support, Tucson!

Thin white line acroos the top of my screen after software update. Can NPRAM reset help to solve this or is it a permanent pixel problem?

Sudden thin white line acroos the top of my screen after software update. Can NPRAM reset help to solve or is it permanent pixel problem?

Try PRAM reset.
Reset PRAM: http://support.apple.com/kb/PH14222
Best.

My iMac is frozen on a blue screen during an update software for snow leopard. What do I do? Turn off my imac?

My iMac is frozen on a blue screen during an update of software for snow leopard. What do I do? Should I turn off the computer?

do a hard shutdown of the mac (holding down the power button until it shuts off) then do an SMC reset, the following article tells how to do this:
http://support.apple.com/kb/HT3964
after doing this reset and restarting the mac, try again to install the update.

The update "MacBook Pro (Mid 2012) Software Update 1.0" can't be applied

When trying to update my new Macbook Pro with Retina through Apple's software update application, I get the error:
The update "MacBook Pro (Mid 2012) Software Update 1.0" can't be applied
The update could not be expanded, and may have been corrupted during downloading.
I've already went through the process twice to download this update.

Same type of error, but getting 90% downloaded and error message that the update cannot be saved. But it then goes to the screen to apply, but with 90% only - no instructions that it will only download 90% and the rest will come during the update - not going to apply.

Error message during software updates

I am constantly receiveing the following error message during software updates. This time it happened with an HP printer update, but it has happened with iTunes and Safari as well. Does anyone know what I need to do?
The system extension “/System/Library/Extensions/GeneIOUSBCFSubclass.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update
Thanks!

Try using Help > Updates from one of your CS6 applications.
When you return home, you might try uninstalling CS6 and reinstalling it again. It sounds like some stuff may have become corrupted.

My Mac 10.7.5 won't shut down after new software (security update 2013-003) installation-- hangs at grey screen with "software update" at top. It also intermittently goes to sleep without my asking. What to do?

My Mac 10.7.5 won't shut down after a new software installation (Security Update 2013-003). It just hangs at a grey screen with "Software Update" at the top. I have to force quit, then restart-- but the new software hasn't installed.
My Mac also intermittently goes into Sleep mode, repeatedly, unprompted by me. I suspect a connection between these two problems.
I have tried deleting the /Library/Updates folder. It hasn't helped. The update still won't install, and my Mac won't shut down without my forcing the quit.
Help please!

Hi, I've just come accross the same problem... did you manage to get a resolution??
Cheers, Chris.

How do i clean up my macbook air to install software updates?

how do i clean up my macbook air to install software updates? It says that I need to clean up the startup disk because I do not have enough space left but I don't know how to do that. Can anyone help me?

First, empty the Trash if you haven't already done so. Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
If you're using Time Machine to back up a portable Mac, some of the available space will be used to make local snapshots, which are backup copies of files you've recently deleted. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as "Backups." The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself.
To locate large files, you can use Spotlight as described here. That method may not find large folders that contain a lot of small files.
You can also use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Proceed further only if the problem hasn't been solved.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click the line of text below to select it, then copy the selected text to the Clipboard (command-C):sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders. It may take some minutes for ODS to list all the files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means.
When you're done with ODS, quit it and also quit Terminal.

Help! MacBook white screen during Software Update!

Similar Messages

Maybe you are looking for