Help! Macbook wont shut down, i have a grey screen and nothing happening! It wont even respond to turn off button

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Having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

Hello toddy7,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: How to install the latest version
http://support.apple.com/kb/ht5654
Mac: Choose iTunes > Check for Updates.
Have a nice day,
Mario

I have an iphone 4 and when the batery is 30% the cel turn off subtaly. I want to know a solution.I Anyone can help?

I have an iphone 4 ande when the batery is 30% the cel turn off subtaly. I whant to know what happen and what I do. Anyone can help?

Hello jam5064,
We've an article which provides tips that can help get your iPhone working correctly.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS5180
Cheers,
Allen

I have an iPhone 5 and lately the battery won't last, it turns off at 20%, what could it be?

I have an iPhone 5 and lately the battery won't last, it turns off at 20%, what could it be? I have to recharge 3 times per day

I heard from an apple specilist once that it is good to let your iPhone die atleast once a month. My iPhone 5 battery lasts all day if I charge it before I go to bed. Try not using your iPhone when it is charging. If you don't notice a difference soon, consult with the apple store

My MacBook pro shuts down randomly --- seems associated with firefox and/or mail

My MacBook pro shuts down randomly. Seems to be associated with firefox or mail

SWE70 wrote:
It is a brand new Macbook pro 15 retina (late 2013)
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Help! My iPod 5th gen all the sudden will not turn on. I was using it earlier today, it has a full battery and worked fine earlier. Nothing happens when I try to restart/turn off, it just remains black. I plugged it into my pc and nothing happened.

Help! iPod Touch 5th gen.
It worked fine earlier today, I was using it with no issues. I just picked it up to use it again and it's dead...nothing happens when I try to restart/shut off. I plugged it into my PC and nothing happens, my pc doesn't acknowledge it. Please help, I have 1500 pic of my daughter on here and they aren't backed up ..

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

My macbook has question mark flashing on a grey screen and no functions, my macbook has question mark flashing on a grey screen and no functions

Hi
My MacBook has a question mark flashing on a grey screen and no functions, help?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'llsee a panel asking you to choose your language. Just press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

My lap top wont shut down, i have two mail icons showing in dock and one wont quit??

i have two mail icons showing on my docking station one is normal the other has number 6 in red.. problem is i try to remove and quit the icon with the number on it and it wont let me it does nothing.. now i cant seem to shut down the lap top as it keeps saying please quit mail first but it wont quit or cant seem to remove it.. the other mail icon im assuming the correct one is working , but what is this other one doin ther?
anyhelp is greta thanks

i worked it out lmao

Help, Macbook Pro shuts down while login

Hi guys,
My 2012 Macbook pro with Yosemite was frozen when copying files and couldn't even shut down. So I rebooted it by long pressing power button.
Then it just shuts down automatically a few seconds after I input password and press enter.
No time machine backups, no enough disk space to reinstall a new copy of system, and there are lots files that I can't afford to lose.
Any help will be appreciated!

Try SMC and PRAM resets:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Then see if a Safe boot will work:
http://support.apple.com/kb/ht1564
Then try to boot into the recovery partition and see if you can get into Disk Utility>First Aid to repair the SSD.
http://pondini.org/OSX/RecoveryHD.html
Ciao.

I have a mac book pro running OS 10.5.8 and firefox has always been fine but for the last two days it is slow to open and run and wont shut down, I have to force quit. Is there a current problem?

I have to force quit because my mac says "Firefox not responding" this happens on both my work network and home (cable) network.

My best guess would be that the version of Safari you're using is outdated and unsupported by Outlook.com/Hotmail.com. Since you're still running Leopard (OS X 10.5), the best solution is to try Chrome 22 or Firefox 16 (the latest versions supported by Leopard).
Otherwise, I would upgrade to at least Snow Leopard (10.6) then you can run the newest versions of both Firefox and Chrome. You can get the upgrade for free from Apple if you call their customer support.
I have the same model of Macbook and am running the newest version of OS X, Mountain Lion (OS X 10.8), without a problem. Then you would be able to run the latest version of Safari as well (version 6).
EDIT: Here are links to older versions of Chrome and Firefox.
Chrome 22: http://mac.oldapps.com/google_chrome.php?system=mac_os_x_10.5_leopard_intel
Firefox 16: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/16.0.2/mac/en-US/

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Why does my MacBook Pro shut down when I load YouTube, Minecraft and the like without being plugged in?

This doesn't happen every time I load YouTube, but is consistent with Minecraft (I expect it is a Java or Flash problem). If I open Minecraft and start playing without being plugged in, my computer will undoubtedly shut down at some point within 30 minutes from that time. It could just be a couple minutes or up to about 30, but it will happen no matter what. You may be thinking: "he just ran his battery down", but most of these occurances have happened while the computer has more than 80 percent battery left. Also possibly worth noting, the computer shuts down, it doesn't hibernate and it doesn't have a kernel panic, it is just as if I held the power button down. Any thoughts?

Most likely a Flash issue. Try uninstalling then reinstalling your current copy of the Flash plugin.
Troubleshoot Flash Player | Mac OS
If that doesn't help, try deleting Flash cookies.
Flush.app – Flash Cookie Removal Tool For OS X | MacHacks.TV
And depending on which browser is being used, definitely empty the cache more often.

Help: Macbook Pro Retina won't boot past Grey screen w/ Logo

All,
My computer died last night with each application not responding. I couldn't shut down normally so I held the power button to turn it off.
Next morning, I tried to boot the MacBook Pro and the boot process stalled at the grey screen with the Apple Logo and spinning wheel. I let it go for an hour and there was no change on the screen. Based on Apple's help desk I ran Hardware diagnostics (extended with looping disabled) and got the following error
4HDD/11/40000000: SATA (0,0)
The screen shot is below
I ran this again with standard testing (no looping) and standard with looping and all gave the same results.
Any ideas? The compute will not boot.
Thank you
Phillip

That's what I thought but was able to do CMD-R and verify/repair permissions the disk. My hard drive is actually a flash drive so I'm guessing the controller or motherboard.
I do have it backed up with the last 24 hours ago.
Thanks
Phillip

My MacBook Pro won't boot on the Mac side I get the gray screen and then halfway through the bar loading it turns off?

My MacBook Pro was downloading apps from iTunes and I shut the computer down at my I laws house or so I thought? When I pulled the computer out of my backpack it was still on? I tried to login and it kept spinning so I turned it off and now I only get a gray screen. I can boot it in the windows side and have an external hard drive with time machine backup on it but don't know how to load it without getting onto the Mac side?
Please help!

turn off the mac completely
as soon AS you hit power button press following 4 keys
Option + Command + P + R
that should reset it

Help!! - I am faced with the grey screen and spinning gear!!

Hi guys
I have an intel-based imac and when i performed routine updates on it, it took long to switch off so i manually turned it off with the button. Normally this gives no problem, but this time it refuses to go past the grey screen with the apple logo and spinning gear. I have tried many of the fixes but to no avail...does anyone have any step by step instructions/suggestions...I cant get to any of my uni work. I tried disk utility and it said my hard drive is fine, yet when i restart im back to the grey screen!
Please help, I cant access any of my files and cant risk having it wiped!!!
Thanks in advance - sorry if this might be in the wrong section!

I had the same issue, and I had recently backed-up my files (mostly because the mac was acting wonky before this even happened), so I did an erase and install. Then I ran through all the software upgrades and installed all of them. When I did a required restart (for the Mac OS X 10.4.11 update) it went BACK to grey screen with spinning ball. Talk about frustrating!
I think there is something weird going on with the iTunes update and the Mac OS X 10.4.11 update. But one can't be used without the other. So I'm not sure how to update everything safely and get an up to date system, without having all the problems I had before. So now I'm using Mac OS X 10.4.7 so I can have a stable system to do my work, but I can't run iTunes 7.0. I'm too scared to update OS b/c I can't waste another day re-installing everything (for like the third time).
I'm a pretty new Mac user (year and half) so this may sound really dumb, but any suggestions would be very welcomed. I may start a new thread instead of hijacking this one...

Help! Macbook wont shut down, i have a grey screen and nothing happening! It wont even respond to turn off button

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