Help mail not working

hi im trying to help out a friend and for the last few days her email keeps saying
The server error encountered was: The user name and password specified in Mail preferences were not accepted by the server.
every time i try to log in can anyone plases tell me why this is doing this and how to fix it.
thanks matt

It's doing this because whatever username and/or password is setup for that user in Mail Preferences is apparently wrong, according to the ISPs mail server. You should carefully check and recheck all the preferences for that account and verify them with the ISP, then try again.
Without a more specific error message, it's very hard to pinpoint the exact error, but your ISP should be able to help you get the right settings.
Mulder

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