Help me! Adobe Media Encoder: configuration error

Hello! I have a problem when initializing the Adobe Media Encoder, whenever I try to start it, I get the following error message:
                                                                                                                    Configuration Error
                                              Please uninstall and reinstall the product again.
                                              If the problem still occurs, contact Technical Support Adobe and mention the error code that appears at the bottom of the screen.
                                              Error: 16
                                              http://www.adobe.com/br/support
* already uninstalled and reinstalled several times product and the problem continues! *
Processor: Intel Pentium dual core 2.7Ghz
RAM: 3Gb DDR2 667Mhz
Video Card: Asus 210 Silent 1Gb GDDR3 64Bits
Motheboard: Asus P5KPL-AM SE
OS: Windows 8

Which version of Media Encoder are you using?
Please try clearing the app preferences as described below.  This may help in some cases.
If this is CC or CC 2014 version, launch the app while holding a shift key.
If this is CS6 or older, launch the app while holding Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS)

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