Help me, my all in one HP LaserJet Pro M1536 no longer makes copies and scans to pc

Hello, I have a problem with my multifunction.
When I make a copy or when I scan to PC, both the ADF glass, leaving only the black lines on white with no picture, no nothing. If printing from Windows, rather well.
What could it be?
He abandoned the scanner?
Thanks and best regardsRaffaele

Hi RafNewWorld,
I see by your post that you are getting black lines while copying. You can't scan to the PC either.
I can help you with this.
I have provided a document to go through the steps to see if that will resolve the issue.
Copies, Faxes, or Scans Have Vertical Black or White Lines through the Output.
Here is a picture of the areas to clean the glass and white backing.
Update the printer's firmware if the issue persists. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Select your operating system, click next, click the link for firmware.
This printer doesn't have the feature to scan from the printer to the PC.
You would have to scan through the software. Scan.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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