Help me My BBZ10 Not open Any Menu

dear Sir i have blackberry z10 em live in pakistan, today I check my bbz10 and open menu but there is not open any menu setting meassage , and any ther menu can not open. i restart many time but still problem here please help me i am wory about bbz10

What OS are you using, and which model Z10?
Are you saying you can see your icons but they are not responding?

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Help me My BBZ10 Not open Any Menu

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