Help me my imessage and facetime wont work

My imessage and facetime wont work my friends cant text or call back and i cant either

tamifrommd, for information, the links I provided included:
Verify that the date and time are set correctly:Tap Settings > General > Date & Time and turn on Set Automatically.
tamifrommd wrote:
Hi Bowlover526. I had a similar problem and was able to solve the issue by changing the Date & Time setting to set automatically.
From the Home screen, choose Settings→General→Date & Time.
Turn the Set Automatically option to On
Then try to log in to iMessage or Facetime. Hopefully, this will solve your issue. Best of luck!!

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TS4268 I updated my iphone 5 to the new ios 7, well now my imessages and facetime wont work!! I have tried everything! So went to go restore my iphone throw itunes and well the backup was taking hours, so i went to cancle it now it wont do anything!!

Need help!! How do i cancle my backup? It wont let me do anything! Trying to get my imessages and facetime to work

Hi Natasha,
Below is a copy of my post in another thread on this topic. I'm not sure which country you are from, but hope it's helpful.
Possible fix for Australian users on Telstra and using Tango
I'm using the iPhone 5S with iOS 7.0.1 on a contract with Telstra in Australia and have been experiencing the problem with iMessage and FaceTime not activating. My iPhone 4S on iOS 6 worked perfectly on the same network however.
I seem to have now fixed this issue by removing the Tango app (it is similar to Skype). Reading through this thread and seeing the refernces to TuGo triggered my solution, although I believe the 2 apps are entirely unrelated (just have a similar sounding name).
This fix may have been co-incidental, given that I had to wait quite a while for a sync with iTunes to complete. After syncing, I didn't check the settings for Messages and FaceTime to see if they had been activated. I just went straight to the Tango app on the iPhone and deleted it - hey presto, instantly both Messages and FaceTime were activated.
Hope this helps others in Australia who may have Tango installed, and are on the Telstra network.
John

Imessage and facetime wont work

First I should say that this problem is on my friends ipod, not mine. She's been explaining everything to me calling me through her iPad and showing me what's been happening to her iPod touch 5. She doesn't have an iPhone, so she wants to fix this. Okay, second I should say is her iMessage and FaceTime IS NOT WORKING! Her iPod can't send or receive texts, and we've testing it out multiple times. We try to go into the iMessage app it shows NOTHING! Just BLANK! She tried to facetime through Siri and Siri says "I'm really sorry about this but I can't take any requests right now. Please try again in a little while." She says the same when asked to text someone too And no matter what we do, it Still doesn't work. she says something else's too if we again but we forgot what she says. And when my friend tries to go to the facetime app it shows her contacts but she can't click them or scroll down. So we've tried syncing her iPod through her computer but it started downloading thousand of music that she didn't want so we canceled it. Then we tried resetting the network settings and put her wifi code back in which did not work at all either. Also, when we go into settings and click either facetime or iMessage, the screen freezes when we click on one of them and of course, doesn't work. Lastly, She can go into contacts and scroll around and do whatever she wants, but when he clicks on someone, it only shows me their email and phone number but it doesn't show the little icons to text or FaceTime. We have no idea what to do. HELP!!!!!!!!!

iOS: Troubleshooting Messages
Using FaceTime and iMessage behind a firewall
iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

IMessage and FaceTime wont work - Tried everything

I know this is asked a lot, but I think I have a different case because I used iCould to reset at first. Earlier today, I changed my passcode so my sister couldnt get on and I forgot it 20 minutes later. I unlocked it by removing everything and restoring it before and it worked, so I went to do that. I got a message saying I could reset until "Find My iPhone" was turned off, but I couldn't do that because I didnt know the passcode. I decieded to go to iCloud and erase my phone to turn 'Find my iPhone" off, which worked. When I restored from my iPhone back up, I went to FaceTime (I FaceTime a ton) and I realized it wasn't working. I went to settings and I saw it was turned off, so I turned it back on. Well, like most people it was sitting at "Waiting for activation" and after that, "An error occured during activation. Try again." I looked it up online and found a lot of solutions, to which none worked. I tried Hard rebooting, reseting network settings, Removing everything (This time off of iTunes), Removing everything and setting up as a new device, flicking it on and off multiple times (obviously), and I think thats it. Is their any other known way to fix it? Everything was working for me up until I changed my passcode and reset using iCloud which was today. I'm running the lastest version of software (iOS 7.0.4), and I don't really care if iMessage is working as I have unlimited texting so I don't need it, but I need FaceTime fixed more than anything. If anyone could help, that'd be great.

I have tried restoring and setting up as a new iPhone and then turning FaceTime on if that's that you meant. That didn't work for me. Disabling Cellular didn't work either, but thanks for the suggestion.

IMessage and FaceTime not working, Urgent Help please!!!

Hi guys,
Need help urgently, my iMessage and FaceTime are both not working on my Macbook Pro.
The iMessage gives giving this message "Could not sign in. Please check your network connection and try again.", while FaceTime just simply cannot login.
Please help!!!

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Have you tried re-booting your WiFi router ? It may seem OK on your PC, but a re-boot may help.

IMessage and FaceTime stops working in iMac after carrier change

Hi all,
I have done a fair bit of googling and had a look at the discussion history here but couldn't find a solution to my problem. Apology if it has been raised and discussed before and I woud appreciate being re-directed to the thread.
I have got iMessage and Face Time running smoothly on my iPad 2 wi-fi, iphone 4S and iMac OX 10.8.4. However, on the day of my changing carrier (17/09/2013), iMessage and FaceTime stopped working on my iMac as well as iPad 2. It can longer recieve or send messages or receive or make Face Time calls. All the settings looked the same - tick mark next to both my Apple ID email and mobile number, and conversation has always been set to start from mobile number on all devices. iMessage and FaceTime continue to work on iphone 4S without any issues. New sim card but same mobile number. I don't worry too much about the iPad. I just want to make it work again on my iMac and appreciate any help anyone can offer.
Steps I have attempted to make iMessage work again (I left Face Time turned off on iphone and iMac during this time)
0) I disabled/removed Bonjour (GTalk) in iMessage setting in iMac
1) I have turned off iMessage and FaceTime on all devices and swtiched iMessage only back on in iphone 4S first and then iMac. I got the message on my iphone that the iMac will start using the mobile number and Apple ID to send iMessages. However, iMac still fails to send or receive messages.
2) I have updated Apple ID on the web (removed the phone number, saved, and then re-entered phone number assoicated with Apple ID). Then repeat #1
3) I have tried changing "start new conversation from Apple ID email" across all devices - did not resolve anything
4) I have added a friend's Apple ID in iMessage on my iMac -mobile number automatically appeared and tick marks for both her mobile and Apple ID email but unable to send or recieve messages still while it continues to work from her iphone
5) I have also done a PRAM reset - I got the 2 chimes - did not resolve the issue
There's a clear trigger for this problem - change of carrier but I don't understand why it is affecting the iMac (and ipad) but not the iphone itself. Does anyone have any ideas what I can do about it?
Thanks for your help in advance.

Hi,
At the OS X 10.8.2 update things regarding the iMessages Account's login were changed.
It now requires that the Mac's Serial Number is held in the Memory for it on the Logic Board.
It can get missed in Refurbishments and Repairs.
This is used to generate the Auth-Token for your Apple ID in the Keychain.
Go to Application/Utilities and open Keychain Access.
In the Login Keychain look for "IDS: (Your Apple ID)-AuthToken"
Double clicking this will open the Info Panel.
Check the Access tab and make sure it is either allowing Any App or lists Messages, IMCore and those in this pic.
Although it is know that the Mac has to list the Serial Number it is not clear if other info is needed.
It is possible that it also refers to your Public IP address in some way, this would seem unlikely as most people's ISP issued IP address is from a DHCP server - you basically keep the same IP as you are "Always On" between the router and the ISP but it can change.
If it is not allowing access then change the settings.
There are also two .plists that contain the word imessages
One of these refers to the server you connect to.
com.apple.imservice.iMessage.plist contains the Info you have in the Preferences of Messages (Apple ID, Linked iPhone Numbers and any additional emails)
com.apple.imessage.bag.plist contains which server at iMessages you connect to.
I would try deleting (drag to Trash) the second of these and then restarting Messages.
If that does not work Quit Messages and delete the AuthToken for your Apple ID (if the AuthToken appeared to be allowing access above.)
Restart Messages.
8:03 pm Sunday; September 22, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

IMessage and FaceTime not working for over a day now - iPad2

I updated my iPad 2 to ios 6 on the 27th, everything worked fine on the 28th but my iMessage and FaceTime stopped working since the 29th. Is anyone else experiencing the same problem? I have practically tried everything but nothing seems to work. I am so frustrated. Is it my iPad's problem or is it Apple's? I would appreciate any suggestion and help. Thanks.

Hey ericcase777,
If you're having issues with iTunes Match, I would run through the recommended troubleshooting steps in the following document:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/TS4054
Welcome to Apple Support Communities!
Regards,
Delgadoh

IMessages and FaceTime not working on MacBook Pro

I've a MacBook pro, I was using FaceTime and iMessages lately but recently I couldn't sign in. Everytime I try to sign in, I get an error message saying "The server encountered an error processing registration, please try again later".
P.S: Both iMessages and FaceTime are working on my iPhone with same account.

Hi, akshay.raja.
Thank you for using Apple Support Communities.
Here is an article that you will find helpful when troubleshooting this issue. I start with the last section of this article.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Cheers,
Jason H.

My imessage and facetime quit working

my imessage and facetime quit working and Ive tried everything on the website to fix it can someone help me?

I'm having the same issue, and I am out of the country as well. My phone was working just fine up until 2 days ago. Hopefully this is corrected soon.

Fix for imessage and facetime not working in iOS5

I HAVE THE SOLUTION - It's worth shouting about!
will work on itouch as well
Upgraded 3 devices to IOS5. iphone 4, iPad 2 and iTouch (4th Gen). iMessage activates but during sending message it get stuck at 90%, Facetime stopped working on all 3 devices! All connected through a home network No luck with any of the suggestions on the internet as to the cause of the problems.
Took iphone and iTouch to work, connected on the open Wi-Fi there and hey presto both iMessage and Facetime started working! What the ****? Brought the devices home and they continued to work on my home network. Still no luck with the iPad 2 sending to either of the other devices or connecting on Facetime.
It struck me that there appeared to be an issue with the activation process ( even though it said activation successful at home). The most likely cause is the DNS server not passing the data through correctly.
I checked my DNS setting on my router and they were set to Open DNS (208.67.222.220), maybe using Google Public DNS would work? But I didn’t need to mess with the router settings, the DNS on the apple device overrides the router setting. I set the Pad DNS (in Wi-Fi settings) to the Google DNS and straight away a mass of “stuck” test messages came through and I could also send iMessages. Facetime also started working! Yippee! Success! I reset the DNS back to its original value after I finished and it still works ok ( this is optional as Google DNS is good to use as default).
So here’s the fix.... it’s so simple!!
Settings > WiFi > find the active wifi network ( the one with the tick)
Click the blue arrow> find the DNS entry ( 4th item down), note it’s value.
In the DNS field – type in 8.8.8.8
Click the “home button” and then try iMessage and Facetime.
(it’s up to you if .want to set the DNS back to it’s old value)

Your solution works like magic! Thank you very much!

IMessage and FaceTime not working on Mac Pro and message stating to contact Support came on

iMessage and FaceTime not working on Mac Pro and a message stating to contact Support came on with a verification code. It was working on 8/29 but stopped on 8/30. When I called support to even speak with anyone they wanted $19. I don't want to pay $19 for an Apple problem. I cleared my key chain, also reset my apple ID password but still not working. Works fine on my iPhone.

There is no official public documentation of that error message as far as I know, but according to reports, it can mean (at least sometimes) that the same Apple ID is being used with the iTunes Store or one of the other Apple content stores, and the payment method is invalid. Sign in to the store and review your account. You do not, of course, have to provide any billing information to set up an account to use only with iMessage, as it's a free service.
Otherwise, do what the error message tells you to do. According to reports, you won't be charged for the call if you select "Apple ID" as the product you need support for, and cite the customer code in the alert as the "validation code" to the support representative.

My imessage and facetime arent working and they said they are waiting for activation, how do i activate it?

my imessage and facetime arent working and they said they are waiting for activation, how do i activate it?

Create the playlist folders.
Create the playlists inside them.
Drag your folders of music to their respective playlists.
You may want to visit Edit > Preferences > Advanced, then turn off the Keep... & Copy... options.
tt2

HT5538 Hi there. I have tried everything to make iMessage and FaceTime to work with my number but it won't let me do it. I am moreover concerned as I have another sim forum my same carrier and it works fine with iMessage and FaceTime. I I really need help

Hi I have tried all the tricks from the support to have iMessage and FaceTime running but it is impossible for me to activate these apps with my phone number. Problem is I have another sim from the same carrier and I am able to do it on that one.
I am desperate for a help!
Thanks a lot

Can you make phone calls on the phone that won't activate? Is it only iMessage and Facetime that isn't working? What about data - can you access the internet?
Your last statement didn't make much sense to me: " I still can have the apps working but only from an email"
Pls explain that clearly.

Imessage and Facetime not working... keeps saying wrong password?

I have just got a new Iphone 5 which has been working great until tonight when the imessage no longer works and facetime wont connect. It says I have the wrong username or password for the account but its not... any help much appreciated.

iMessage servers are down. Check this website for more information and updates http://www.apple.com/support/icloud/systemstatus/

Help me my imessage and facetime wont work

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