Help me my iPod is white screening after I dropped it on the floor what happened and how can I fix it?

I was playing an app on my iPod and I got up to go to the restroom and I decide to put the iPod in my pocket then as I legit go I heard a clack on the ground and found my iPod on the floor there was no physical damage to the screen face, no scratches, chips, or cracks.
I then try to wake up my iPod and it white screened but does not shutdown, just a constant white screen. I tried to hard reset it and it continued to white screen when it restarted. What happened to it?

Only if it is a loose connection
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price                       
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Try fixing it yourself if you are up to it
  iPod Touch Repair – iFixit          

Similar Messages

  • After iMac is asleep, it requires going though the network diagnostics screens to reconnect to the internet.  What happened and how can I fix that?

    After the iMac has been asleep, it requires me to go through the Network Diagnostics screens to reconnect to the internet.  Why and how can I fix that?

    Which model iMac do you have?  Which OS system are you using?  Need this information to provide you with the correct troubleshooting solution(s).  
    Please detail all you have done to resolve your issue.  Need this information so that the users can avoid the "been there, done that" scenario type responses.  This is to avoid repeating the troubleshooting you may have already tried.  Thank you.
    If you have an Intel iMac, please post over in their forum area.

  • Iphone 5c won't turn on after a night of being charged. What happened and how do i fix it?

    I had my phone on the charger all night to wake up this morning to it not turning on. I got this phone recently and havent done anything to it. Why wont it turn on and how can I fix this?

    Hi dancebaby,
    Thanks for visiting Apple Support Communities.
    Start with these troubleshooting steps if your iPhone does not turn on:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Best,
    Jeremy

  • HT1689 i had already bough sevral ringtones, yet something happend after the upgread that they or on my computer under Tones but are gone on my Iphone. What happened and how can i fix it?

    I had bough alot of ringtones for my i-phone, when i upgraded it, after that they didn't appear on my phone anymore, yet they are still on my I-tunes, what can i do to fix that?

    There's a user tip here with a checklist of things to confirm to get ringtones to sync properly: https://discussions.apple.com/docs/DOC-3792.  If it's still not syncing to your phone after going through this article, try altering the tag on one of the ringtones by right-clicking on the ringtone, selecting "Get Info", go to the Info tab and make a slight change to the Artist field (such as by adding a few characters to the end), Click OK and try syncing it again.  If it transfers successfully, do the same for the remaining ringtones.

  • After updating iPod to iOS 5.0, cannot get into Game Center with previous nickname. It says my nickname is already in use by another account.  Why did this happen and how can I fix this with my old nickname and its data?

    After updating iPod Touch to iOs 5.0, I cannot get into Game Center with previous nickname.  The screen says my nickname is already in use by another account.  Why did this happen and how can I fix this so I can still use the same nickname?

    Did you haveany problem with updating to iOS 5? It soundsl like the update did not correctly restore from the backup that iTunes mnakes as the fisr step of the update.

  • My ipod wont start and itunes wont recodnize it, what happened and how do i fix it?

    I recently went to: settings, general, reset, and erase all data and settings, now my ipod wont start and itunes wont recodnize it, what happened and how do i fix it?

    - After being connected to a charging source for half an hour, reset the iPod and then connect to your computer and it if appears in iTunes restore the iPod via iTunes.
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Next see if recovery mode will allow a restore. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • I cant find iChat anymore on my iPod touch what happened and how can I get it back?

    I just got a new iPod touch and I can't find iChat. I am not sure if it is the generation (4th)  but it should come automatically. I also know somebody who has a 3rd generation iPod. What happened and how can I get it?

    iOS 5 comes with the Messaging app.  You can text with that.  It is not called iChat, it is called Messages

  • HT1766 help i was following the steps for backing up my iphone and all of a sudden my iphone is dead and showing only a cord to connect to computer and the word itunes...what happened and how can I restore it?

    help i was following steps for backing  up my iphone and all of a sudden it went blck and then and now just shows a computer plug in with the words istunes....what happened and how do i restore my phone?

    As explained here
    http://support.apple.com/kb/HT1808?viewlocale=en_US

  • When I open an email, my computer won't go to the link listed, or when I am doing research the same thing, then I see a ALLOW in the upper right hand corner of the screen and I have to click on that. What happened and how do I fix this?

    Somehow my settings have changed. When I open an email and there is a link, my computer won't allow it, also when I am doing a search, my computer won't allow certain links to open.
    What I see is "ALLOW" in the upper right hand corner of the screen, and I have to click on that in order to continue my email or do a search. How did this suddenly happen and how do I change it back to being able to roam the Internet without having to click on ALLOW all the time?
    Also, I set up Google as my home page, but it won't list Email or any other options. I have to type in Google in the Google box, then Email appears. How do I get the right Google set up as my home page so I can access Email without jumping through hoops.
    Thanking you so much for your time and consideration.
    Sincerely,
    [email protected]

    Sign out of the iTunes Store. Sign in again.
    tt2

  • IPod abrubtly cuts off and only comes back on when you unlock the hold button. why and how can i fix this?

    I listen to my iPod Classic at work and it kept cutting off today out of nowhere and this hasn't happened before. I have it in my pocket so I have the HOLD button in the lock position so the wheel won't get pressed while in my pocket. I figured it died on me but I had just charged it last night so I took it out and unlocked the HOLD button. Well, the music immediately came back on. It happened a few more times and i figured maybe it was the song or something so I changed albums and it kept happening. Every time it would cut off, I'd unlock the HOLD button and it'd come back on every time, almost like it was paused or something. Has anyone experienced this? if so, how do I fix it? I really don't want to buy a new iPod since I have little money because of school, bills, and photography/film equipment. Help? thanks.

    I'm having a hard time finding an answer to this too.  This is what is going on.  Sometimes the iPod (iPod Classic 160GB) does not "like" the songs I've downloaded from cds.  Sometimes it does.  I think it always plays whatever songs I've purchased on iTunes though.  The other day I synced it to add two new cds and somehow the iPod was wiped clean--no songs, no pictures, nothing. I did a reset and the songs came back but now these problems: 
    1. The song will play for a few seconds then it either skips to the next song.
    2. The song won't play, just skips to the next song.
    3. Everything just stops, the iPod is still 'on' but won't play anything.
    4. Right now it's playing an Aimee Mann album that I downloaded but it wouldn't play the Joni Mitchell album just before.  Is the iPod making a comment on my taste in music? 
    Flipping the lock back and forth helps sometimes, but not always.
    I bought this device less than two years ago; I really hope it's not permanently messed up. Should I just go to the Apple Store (please I beg of you, don't make me!) and throw myself at their mercy?
    Help!! My iPod is the only thing that gets me through the day in this office.

  • Itunes (latest) shuts down with certain artists after transfer music files to external HD. Songs play if I alter the artist name. What happened and how do I fix this?

    Happened after transferring all itune music files to new external HD. The desktop HD was full. The songs will play but only after altering the artist's name only. Most of the other artists songs work just fine. Would like to fix this just so I don't have different files for the same artist. Perhaps a glitch when transferrring? I use Windows Vista Home Premium. Any help would be most appreciated.

    If this topic has been posted before, could someone paste the link? Been checking out similar posts but no luck yet. Thanks!

  • Help: iTunes completely reset itself, eliminating half of my purchased playlist, deleting all my podcast files, etc.  No idea why this happened and how can I fix it?

    Hello.
    I did not touch my computer the past week, I've only been messing with my laptop.  I had my computer off a whole day.  I turn it on, open iTunes, and everything is gone.
    I system restore.  Everything is gone.  None of my podcasts, apps, or music files are there.  My iPod itself is fine.  I restore back to current settings, still, everything gone.
    I plug my iPod in.  I don't think it took anything off my iPod, but even without syncing, it eliminated a ton of the songs on my iPod from my 'purchased' playlist.  Now, these songs will not transfer back over to iTunes because iTunes is not recognizing them as official songs.  Is there a link to download/redownload your past purchases again?  I was trying to find that but had no luck. (Also my iTunes purchase history is incorrect and has at least 1 omitted song I paid for, but that is another story for another day).  I want these songs to transfer to my library so I can put them on a future iPod I bought.
    I do things the legal way, I do not illegally get any music.  I've bought 800 to 1000 songs from iTunes over the year (now that is a lot of money).  Now my iPod is listing it as only 600 and some.  This is my second iPod and the second time I've had major issues with the iPod just going crazy on me.  I won't stick with Apple if I get screwed out of songs I have paid for.
    Anyways, from what I have described, does anyone know what is up?  Directions on where to go to download all past purchases?  Ideas?
    The only potentially bad thing I've done with iTunes at all is I delay updating it as long as possible.  I hadn't updated the most recent update for a few months now.  Still, that is no reason for the system to go ape **** on me.  I am fairly certain at this point that *all* my songs are still on my iPod, but as I said, if this one all of a sudden died or I wanted to get a new one, I'm looking at half my actually bought songs being non-transferrable.
    Thanks for any response.

    Backup, backup, backup...
    T-21 wrote:
    Hello.
    I did not touch my computer the past week, I've only been messing with my laptop.  I had my computer off a whole day.  I turn it on, open iTunes, and everything is gone.
    Is your laptop a different computer than your computer?
    You have two computers?
    iTunes is missing everything from which one/both?
    I system restore.  Everything is gone.  None of my podcasts, apps, or music files are there.
    Do you mean you reinstalled the system from scratch?
    Yes, that tends to delete everything.
    Or you restored everything from a backup?
    Directions on where to go to download all past purchases?
    Selete Store on the left side of iTunes.
    Make sure you are signed in.
    Click on Purchased on the right side under Quick links to redownlaod your purchases.
    Then make sure to regularly backup, backup, backup all your important data .

  • My Yahoo Toolbar no longer works after upgrading to 3.6.11. What happened and how do I get it back working?

    All of the icons disappeared. The Setup icon doesn't work.

    Complicated extensions like the Yahoo! Toolbar that heavily rely on JavaScript can stop working at any time after an update because of security issues, so you may need to see if there is an update.
    Other things that need attention:<br>
    Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
    # Adobe PDF Plug-In For Firefox and Netscape 8.2.4
    # Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
    Update the [[Java]] plugin to the latest version.
    *http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
    Update the [[Adobe Reader]] plugin to the latest version.
    *http://get.adobe.com/reader/otherversions/

  • Firefox suddenly changed so now the tabs are hidden and the taskbar at the bottom of the screen is gone completely. What happened and how can I get these back?

    Things have suddenly changed on my Firefox. My taskbar has disappeared completely from the bottom of the screen. How do I get it back?

    Hit the F11 button and get out of fullscreen.

  • My ipod touch shows 6.83 gb in memory rather than 8 gb. Why is this happening and how can i fix this problem? I have my ipod touch restored to factory settings.

    The overall capacity is supposed to be 8 gb, but on itunes it show much less storage space. What is the Reason????

    Most of the difference is taken up by the operating system and s thus not availabe to the users.  The remainder is how GB is advertised and how it is uses.  See:
    http://support.apple.com/kb/TS2419

Maybe you are looking for