HELP ME PLEASE!All my downloaded VIDEOS turn off on their own while playing

PLEASE HELP ME !! All Videos downloaded to my I phone turn off ON THEIR OWN while playing. Some play for two or three minutes then turn off--some play for 15 minutes, then turn off. Plus rather than letting me resume play from the point at which they turn off--they all go back to the video starting point. THIS HAPPENS with ALL videos--!!! Videos from i tunes plus home made videos. I have taken the phone to my local Apple store--they had no idea why this happens and they gave me a new phone ( very polite and nice process) however the same thing happens on my new phone. I called Apple support--they had no answers. Please help--I spent a lot of money on the new i phone ( pre discount price) plus bought a brand new computer to make all this work with video and so far a big disapointment!! My computer is an HP Pavillion Elite - model m9040n- with an Intel Core 2 Quad Processor Q6600,,memory 3GB DDR2, NVIDIA GeForce 8400 video card, using VISTA WINDOWS HOME PREMIUM. Anyone out there in cyber world-PLEASE HELP ME!!!

Thanks for your note. Glad to get all the help I can with this problem. Apple had me Update the phone several times and then restore the phone 3 times. None of this helped. I have even tried an update and restore wwith the new phone. PS: In your note you mentioned that Apple may have had an issue with video turning off before--did I read that corectly?

Similar Messages

  • Please help. I recently upgraded to IOS 8.2 and i realised that all my downloaded videos from itunes have somewhat vanished. I see the cloud sign with the downward arrow. However they won't play, i am being required to DOWNLOAD them again.

    Please help. I recently upgraded to IOS 8.2 and i realised
    that all my downloaded videos from itunes have somewhat vanished. I see the
    cloud sign with the downward arrow. However they won’t play, i am being
    required to DOWNLOAD them again. This is both in my iPhone and Ipad. Is there
    any other way to go around this? As I do not want to download a second time,
    that would cost me more money.

    Hello ogojohn,
    Thank you for using Apple Support Communities.
    The   icon indicates an item that is available for download. This is usually because it has been downloaded previously by the account you are logged in under and will not be charge again for the download. See the following article, while it references iTunes for Mac and not iOS, it is the same. 
    iTunes 12 for Mac: Download previous purchases from the iTunes Store
    Regards,
    Jeff D. 

  • Please help me to find out how to turn off the shuffle feature on my touch i-pod, Please help me to find out how to turn off the shuffle feature on my touch i-pod

    Please help me to find out how to turn off the shuffle feature on my I-pod nano ... THANK YOU!!!!!! :)

    Just figured it out :) Thanks though!!!

  • Help isn't displaying because JavaScript is turned off. You can enable JavaScript in your browser's preferences or settings. Then refresh this page to try again.

    Help isn’t displaying because JavaScript is turned off.
    You can enable JavaScript in your browser’s preferences or settings. Then refresh this page to try again.
    I've followed instructions to remove problem, still exists, how do I get Iphoto to open?

    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
    Regards
    TD

  • Someone PLEASE tell me how to turn off the community emails being sent to my email. there are hundreds of them

    SOMEONE PLEASE TELL ME HOW TO TURN OFF THE COMMUNITY EMAIL BEING SENT TO ME. THERE ARE THOUSANDS IN MY EMAIL. I HAVE TO SPEND HOURS DELETING THEM. SOMEONE PLEASE TELL ME HOW TO TURN IT OFF!! PLEASE HELP ME! THANK-YOU
    <Email Edited by Host>

    Follow these instructions
    https://discussions.apple.com/static/apple/tutorial/email.html

  • Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond I do not understand how a company like Apple puts experts to help users Please note that anonymous experts in Internet offer their help for money

    Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
    I do not understand how a company like Apple puts experts to help users
    Please note that anonymous experts in Internet offer their help for money

    Users of imovie experience a lot of problems and crying for help and no one at Apple did not respond
    I do not understand how a company like Apple puts experts to help users
    Please note that anonymous experts in Internet offer their help for money

  • TS4268 I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off but my acc. is being charged.what to do?

    I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

    I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

  • Good am. My iPad mini would turn off on its own in the middle of a video play or a game but opens when I reopen it. This happen frequently.

    IiPad mini apps turns off in the middle of video / games.

    Hey NelanieA. Antoni,
    Thanks for using Apple Support Communities.
    So your iPad turns off on its own. Take a look at this article. Even though it says iPhone the same troubleshooting steps apply.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Have a nice day,
    Mario

  • My Ipad Air turns off on its own all the time. Why?

    My Ipad Air turns off on its own all the time. Why?

    Try a restore. If that does not work, you probably have a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • Can someone please tell me how to turn OFF Disk Mode on an Ipod Classic?

    Can someone please tell me how to turn OFF Disk Mode on an Ipod Classic

    Just Reset it like this
    Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
    Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
    Then release the buttons
    Select your preferred language.
    Here is the Apple support Article on the 5Rs
    http://www.apple.com/support/ipod/five_rs/classic/
    Good Luck!

  • Could you please tell me how to turn off the email sign-in and password function when I open Itunes on my computer - I don not wish to sign in every time

    could someone please tell me how to turn off the email sign-in and password function when I open Itunes on my computer - I don not wish to sign in every time

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • Have an iphone 4 all of a sudden turned off and wont turn on, tried holding buttons, connecting it to pc to restore it, is there any other way i have pretty much tried everything

    Have an iphone 4 all of a sudden turned off and wont turn on, tried holding buttons, connecting it to pc to restore it, is there any other way i have pretty much tried everything, what do I do

    Hi Sian.riches,
    Welcome to the Apple Support Communities!
    I know it can be both concerning and frustrating if your iPhone will not turn on as expected. I also know your have done some great troubleshooting already. I would suggest reading over the attached article and trying the troubleshooting steps provided to ensure everything has been done.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Have a great day,
    Joe

  • Phone turned off on its own

    Hi, my Iphone 4s turned off on its own and I can't turn it on, even charging doesn't work. it just stopped working.
    I just found in the forum an answer: press for a while on and top buton. even this does not help
    Connected it to my mac not ditected by iTunes either.
    Can someone help me, please?

    iPhone User Guide
    See Here for
    Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430

  • New iPhone 4S starting to turn off on its own.

    So, I've had my iPhone 4S for day now and today it turned off on its own 2 times now. What could be the cause of this?

    Bump. Still need help.

  • How do i turn off the auto delete when played feature in new update?

    how do I turn off the auto delete after playing an item in latest update?

    After the disaster of iTunes 11.1 that deleted nearly all my archived podcasts (recovered from backup thankfullly) I was shocked, but not altogether surprised, to see that the option to delete played episodes has been enabled/re-enabled by default.
    From the lower right of the Podcasts window click Settings then, if needed, click Defaults, then turn Delete Played Episodes to Off.
    Why set the destructive option as the default?
    I have many episodes that I want to keep that are no longer available at their feed so the last thing I want is any automatic delete process to be enabled.
    tt2

Maybe you are looking for

  • Multiple I Tunes accounts on one computer?

    I have three IPODS in the family. How do I create 3 different accounts with different music on each from the same computer?

  • Need Help in SQL

    We have one master table (table name : Postcode) which stores postcode and a another master table (table name : Postcode_regions_ranges) which stores region_code for postcode ranges . The Sturcture of Postcode table is 1.postcode_id number(8) -- PK 2

  • Install DVD copied on ext. hard drive from PC to Mac?

    My Mac will not read Snow Leopard install DVD just like everyone else apparently. My Mac reads other DVD's and CD's perfectly, just not the SL DVD. (Apple has even sent a replacement) The DVD opens fine on my Windows laptop. I've  seen people make co

  • Looking for a CHM/PDF/? maker

    Hello, I intend to make a guide and would like to organise it in the ways seen in PDF or CHM (preferably) style, so far all I've found is readers for these formats, is there any software to make these or any lesser known alternatives that can achieve

  • Applications won't open after upgrade to mavericks

    I upgraded from Snow Leopard to Mavericks. That went OK. But afterwards some aplications and drivers don't work. For example, when I try to open the driver for my HP flatbed scanner 7400c, it says "you can't open because it may be damaged or incomple