Help me!!! please my ipod mini is not supported

I cannot get my computer to re format my ipod. It tells me it is not supported by this application. I have installed the updated software and it still comes up with this message. My computer recognizes the ipod and says it needs to be formatted, but I am unable to do this.

This is a brand new ipod. I have not been able to initialize it. Any help would really be appreciated. I am thinking about taking it back to the store where I purchaed it.

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