Help me please. my zen v plus is er

when i connect my zen to my notebook,my zen is only charged but zen media explorer can't recognize it. when i check it in device manager, it's said
"this device can't start (code 0) "
so help me please. i want to add song to it
thank you very much. sorry if my english is bad. i'm from indonesia

do you have Win XP with SP2?use this tool to checklink

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    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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