Help me pleaseee idk what happen to my phone PLEASE

i was using my snapchat nd then i clicked on a name and it went to safari and it froze andthen the screen went black but it looks like its on and i cant reset nor turn it off  and ive neverdropped my phone what can i do?somebody help me pleaseee i would really apreciated

try a hard reset
- hold the home button and the sleep/wake button down at the same time
- the phone should turn off and when the apple logo appears release both buttons
hope this helps

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