Help me recovery HP Envy 15t-j100 plz

Hi,I'm in a big trouble after reinstalling window 8.1 . My laptop hasn't worked lately And then , I can't log in my laptop . I try to recovery but i have trouble with it I can't choose option " Minimized Image Recovery " and " System Recovery "  I just can choose option " Microsoft System Restore " and I have no restore points to restore  Are there any ways to fix this problem ? Plz help me to solve it . Thank you so much    

Hi @yousof ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you accidentally spilled water on the notebook and need to replace the hard drive due to this.  You did not create your recovery CDs.
I know you stated you cannot order online as you are not currently in the states.
You did not state which exact model of ENVY TouchSmart 15t-j100 you have so I just chose one.
Here is a link to Order software and driver media.  If as you state you are unable to order, because you are out of the United States here are two options for you to consider.
If you know someone in the United States that could order  it for you and  then have it shipped to you  or call HP support to inquire about obtaining the recovery USB.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
Good Luck!
Sparkles1
I work on behalf of HP
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Similar Messages

  • Boot from mSATA drive on HP ENVY 15t-j100

    I purchased an HP ENVY 15t-j100 with a 1TB drive and 16GB RAM.  There is an avaialble mSATA slot in the user area so I purchased a CRUCIAL 240Gb mSATA drive with the intention of installing the WIN 8.1 OS and my programs on the solid state drive and use the slor (5400) hard drive for data.
    I used the Recovery drive I created to get the OS on the mSATA - no problem.
    It even boots up - but when I install the hard direve the system tries to boot from the spining drive - the BIOS shows that the Hard dirve is "in" Port 0 and the mSATA is Port 1 and there does not seem to be any what to change this so, after all the work and research it dies not seem like I can utilize the mSATA slot on this notebook.
    Any ideas would be greatly apprecaited.

    HLubert wrote:
    I purchased an HP ENVY 15t-j100 with a 1TB drive and 16GB RAM.  There is an avaialble mSATA slot in the user area so I purchased a CRUCIAL 240Gb mSATA drive with the intention of installing the WIN 8.1 OS and my programs on the solid state drive and use the slor (5400) hard drive for data.
    I used the Recovery drive I created to get the OS on the mSATA - no problem.
    It even boots up - but when I install the hard direve the system tries to boot from the spining drive - the BIOS shows that the Hard dirve is "in" Port 0 and the mSATA is Port 1 and there does not seem to be any what to change this so, after all the work and research it dies not seem like I can utilize the mSATA slot on this notebook.
    Any ideas would be greatly apprecaited.
    I have solved it by installing a third party bootloader on the main hard drive. The hard drive must be connected via USB to a computer (even the same laptop with the mSATA in as I did). I have used Bootice to install a bootloader called Plop .
    http://www.pendriveapps.com/bootice-partition-flash-drive-edit-boot-sector/
    Then put the hard drive back in and set the mSATA in Plop as the boot drive. Here is some info:
    http://www.plop.at/en/bootmanager/thebootmanager.html#b4
    I couldn't make it work but then I went to "Profiles" - "Linked partitions", picked the right partition, confirmed it and it worked.  However, I don't have the laptop anymore and can't say exactly what to do.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

  • HP Envy 15t-J100 Nvidia Graphics card issue.

    Hello, I recently bought a HP Envy 15t-j100. I was under the impression that it came with a NVIDIA Geforce GT 740m graphics driver ( even has the sticker on the laptop) and a HP Intel HD 4600 driver. However when I went to device manager and looked at the display drivers, the Nvidia driver was not there. The only driver that was there was the Intel HD one. I then decided to go to the nvidia website and download the latest driver, but that didn't work because it told me it couldn't continue due to imcompatibility. I'm confused, I have the sticker that tells me that I "have" the nvidia geforce graphics card, but in device manager I don't see it. Help!

    Hi,
    The Envy 15t-jxxx series is a set of CTO machines. What is the model/product of your computer ? Please use the following instructions for find out the model/product of your machine:
      http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
    You can't see something like the following image ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Video freezes on my Envy 15t-j100 (E1P04AV)

    I bought this back in December 2013.  Back then, the video would freeze permanently until I closed the the window and reopened the video.   An updated video driver came out which helped a bit with the problem.  The computer now freezes for a few seconds and then continues.  Still annoying and shouldn't happen.   Any thoughts?
    Computer: HP Envy 15t-j100 (E1P04AV)
    Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
    System Board: 1962 KBC Version 93.51
    System BIOS: F.56
    Windows version: 8.1 64-bit
    Intel HD Graphics 4600
    Driver: 9/9/2013
    Version: 10.18.10.3304
    Thanks!

    Hi,
    Well, going back over your last 2 posts. Everything you mention points to a conflict between Firefox and Adobe's Flash. It's no secret that Firefox v. 31.0 has and is having a lot of problems. You can find this all over the web in a google search. As you've narrowed down the issue, the only suggest I have is checking out the Firefox forums(http://forums.mozillazine.org/viewforum.php?f=38) or Adobe's(https://forums.adobe.com/community/flashplayer). Maybe one of the two have a work-a-round or fix.
    You did make note that you thought IE was having an issue, this seems to have just "fixed" itself with flash. If you reinstalled or updated flash, that could have been the trick.
    If the issue occurs again from multiple sources, please let me know.
    I worked on behalf of HP.

  • WLAN for HP ENVY 15t-j100 Quad Edition Notebook PC

    I just purchased a HP ENVY 15t-j100 Quad Edition Notebook PC with Windows 7 (February 2014).
    It comes with 802.11bgn 1×1 WLAN module, which is not satisfactory so I would like to upgrade the WLAN to an Intel 7260ac.
    According to the user manual, the following two parts are the only WLAN whitelisted by the BIOS:
    #1:
    Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
    Spare part number = 710662-001
    #2:
    Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
    Spare part number = 717384-001
    I cannot find any of these models anywhere! I do find a 710661-001 on Amazon (which would be great if the BIOS accepts it! and good price too at about $35).
    Could someone tell me if I can put this WLAN card (710661-001 on Amazon) or where to buy the HP approved #1 and/or #2 card listed above?
    Thank you!

    Hi Arnaud_, welcome to the HP Forums. Unfortunately if the parts are not in the user manual I cannot guarantee they will work. You can try to buy it from HP PartSurfer.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • CAN HP Envy 15t j100 Support 2 external monitors?

    Hi, I'm trying to figure out how to connect 2 external Dell monitors with HDMI inputs, to my Envy 15t j100. The evy has only 1 HDMI out port.  The Envy also has 4 USB 3.0 ports. Ideally, I would like the option to use all 3 displays (The Envy's and the 2 externals.)  But would be satisfied with just the 2 externals, extended 1 to the other, for desktop work. Any ideas? Is this possible?

    Hi,
    Unfortunately you can't use one HDMI port to connect to two monitor even with a HDMI spliter. You need a small investment to buy a piece of hardware and you can setup like:
    Actually Dell monitor is the one on the left hand side. Two external monitors are all FHD. Please watch the following video:
         https://www.youtube.com/watch?v=WzEMhRoCl_U
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Where Are the Drivers? Envy 15t-J100 Touchsmart

    If I do a search for drivers for my laptop it shows nothing. HP ENVY TouchSmart 15t-j100 Quad Edition Is this normal? Does HP sometimes take down divers for a computer? About the only thing I can think of why they don't have anything up is because of Windows 8.1??

    It certainly doesn't look as if HP follows thru because there are still no drivers posted as of July 2015.  I too am looking for the drivers to my laptop.  Are they trying to force me to pay for support?Paul_Tikkanen wrote:
    Hi: I have reported the issue to HP. There is a support and driver page, and a drop down menu to select W8.1 but there are no drivers listed, just a link to order a recovery disk. http://h10025.www1.hp.com/ewfrf/wc/product?product=6521367&lc=en&cc=us&dlc=en&task= 

  • Brokan hinge on Hp Envy 15t-j100

    I have a Touch smart Hp 15t- j100 quad edition cto notebook and have just noticed that the right hinge is loose or brokan and I hear something rolling around in the inside of it. sounds small like maybe a screw or something? I've read many post about people with my model laptop are having the same trouble.  Can you help Hp says my warrenty is up but when I check on my warrenty status is says its still in warranty?
    This question was solved.
    View Solution.

    @Bigfoot468 
    ‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
    If you are unfamiliar with the Forum's private messaging please click here to learn more.
    Thank you,
    Omar
    I Work for HP

  • TouchPad Not Working on Envy 15t-j100 Quad Edition

    The scrolling feature on my laptops touchpad has stopped working, along with the four finger flick gesture. This has happened several times, and I cannot remember how I resolved it before. What can I do to get this working again, and how can I keep this from occuring again in the future?

    Hi
    Your manual: http://h10032.www1.hp.com/ctg/Manual/c03943414.pdf
    Unfortunately you can't upgrade graphic. NVIDIA is soldered on to the system board. Moreover there are no compatible boards with GTX 900M listed even if you're planning to change out the whole board.
    Regards
    Visruth
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  • HP Simplepass for HP Envy 15t J100 Quad Edition (energystar)

    I used the Media Creation Tool provided by Windows to upgrade my computer to Windows 10. After setting up the new OS, I realized some features had not been copied over (as I selected Keep all files). I noticed that a number of programs that were originally present in  this laptop when I bought it (such as HP support Assistant, CoolSense, and SimplePass) did not carry over. I have since reinstalled HP Support Assistant and Coolsense from the HP forums here; however, I am unable to find a download for HP SimplePass that is meant for my Notebook. Again, I would greatly appreciate any solution as I heavily relied on the fingerprint reader in my Notebook PC.  Thanks in advance! Taffer

    I have requested an escalation. Hopefully someone from HP will contact you next week.
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  • Envy 15t-J100 Problem connecting second monitor

    Hi!
    So I have that problem that I want to know if someone ever had or have the answer for.
    Each time I plug a second monitor using an HDMI cable, in order to get it to work I need to go to the device manager, disable and enable the Intel HD 4600 driver. 
    It's was OK when I used to connect the second monitor once in a while.. but now I use it on daily bases and each time it goes to sleep mode I need to do the disable/enable thing again. 
    Please let me know if you have any solution,
    Thank you, 
    Ron.

    @Berkomb ,
    Hello and thank you for posting on the HP support forums.  This issue may be due to a possible update from Microsoft.  If an updated driver has been loaded that is not from the HP support site it may cause a change in functionality.  
    You may want to try a system restore back before you noticed the problem.
    HP PCs - Using Microsoft System Restore (Windows 8)
    Here is another link that may help you as well.
    HP Notebook PCs - Troubleshooting HDMI Display and Sound Issues
    Please let me know how things go.
    Thanks again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • ENVY 15t-j100 with NVDIA GT 750M - Detailed Specs?

    Where can I find detailed technical specs on the HP variant of this GPU?
    Specifically is it DDR3 or DDR5?

    Hi,
    The following link shows its specs:
       http://www.geforce.com/hardware/notebook-gpus/geforce-gt-750m/specifications
    If you wish to find more information, try CPU-Z or the following methods:
        http://www.computerhope.com/issues/ch001307.htm
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • ENVY 15t NIVIDIA graphic card problem

    Hi today i bought an hp envy 15t j100 quad edition energy star notebook pcand it have NIVIDIA and INTEL stickers and hardwares but when I opened the device manger i dont see the NIVIDIA only the intel HD 4600 why NIVIDIA  hidden or its not there at all ?????????????????????????is the problem from the windows or from you HP??????????????????????????????????

    Hi, As mentioned before, it is a CTO machine therefore you know what you did order for. Please download the following NVIDIA driver and run to see what it says:     http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65231.exe I will abort if no physical video card inside. My wife's Envy 15 machine which is not a CTO machine, does not have a NVIDIA sticker. My loan machine which is an Envy 17t machine, it does HAVE a sticker and video card inside. Regards.

  • ENVY TouchSmart 15t-j100 Quad Edition mSSD cache & Ram options

    Good day all,
    I've ordered the ENVY TouchSmart 15t-j100 Quad Edition from HP directly and during the configuration, it was mentioned that I could not configure the notebook with both the 24Gb mSSD Hard Drive Acceleration Cache AND 16Gb of Ram. I wondered if it was a memory slot usage issue but I can configure with either 2x4Gb or 1x8Gb with no warning. Is it possible to add another 8Gb (as I ordered it with 1x8Gb) after getting this laptop or would having the mSSD Cache actually prohibit this?
    Thanks for any help offered.
    Richard
    *not sure if it's of any consequence to the issue but the Hard Drive ordered for this system was a Hybrid.
    This question was solved.
    View Solution.

    It is not a physical problem with blockage of the memory slot but having 16 gigs of RAM means the cache drive may not work right. The cache drive has to be able to store everything in memory and then certain other files and the HP designers have decided it would take a bigger cache drive to work right with more than 8 gigs of RAM. 

  • ENVY TouchSmart 15t-j100 Quad Edition CTO

    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.

    trekker27 wrote:
    I'm thinking of purchasing an Envy Touchsmart 15t-j100 Quad Edition CTO (with all the available options). Has anyone upgraded their laptop after purchasing? I would like to upgrade the wlan card to Intel 7260ac. Has anyone actually upgraded their wlan card? 
    I've seen companies selling the Envy Touchsmart 15t-j100 Quad Edition with and Intel 7260ac option...
    http://www.hidevolution.com/hp-envy-touchsmart-15t-j100-quad-edition-notebook-pc.html
    http://www.amazon.com/HP-TouchSmart-15t-j100-Brightview-i7-4700MQ/dp/B00FYW8DN0
    But since I've not read on HP forum this is possible, can anyone please confirm?
    Thanks in advance.
    Yes, this laptop supports Intel 7260AC wireless cards. I think that the whitelist is not there anymore. If you browse further this forum you can find threads with users confirming the chip is compatible and working well.
    Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
    Testing - HP 15-p000
    HP Touchpad provided by HP
    Currently on Debian Wheeze
    *Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

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