Help me! shiny new powerbook freezes up all the time

Question

ugh. so i finally broke down and bought a 17" powerbook. the new ones from a week ago. I installed an extra gig of ram, have installed all the updates from apple etc. but it freezes up all the time. not the spinning beach ball. or the kernel panic must restart your computer freeze, but the totally frozen nothing is moving on screen, must hold down the power button to turn off freeze. it's pretty random when it freezes. nothing seems to precipitate it. sometimes it freezes immediately. sometimes i'll work in InDesign for four hours before it freezes.
any ideas? i ran the full on hardware test etc. and it says everything is fine. i scanned and removed some corrupt fonts. still the same. i've done everything i can think of including reinstalling some software etc.
im assuming it's a software issue, not hardware. or is that not necessarily true? ugh. depressing. thanks for any help-

Answer 1

First thing to try is take the extra RAM and see what happens.
If it stop with the RAM out then you could have bad RAM or it's not in tight. Try re seating it.
If you still get it then, you need to rule out the OS so you need to re install the complete system from fresh. Use disk utility on the install disc to do a low level erase then re install.
If still the same you could have a hardware fault maybe the HD or the logic board.
If it's this new you have Apple support for 90 days, just call them they will sort it for you.
R