Help me to remember my key pass to Photoshop Premiere Elements 3.0 for PC (Windows XP) ?

I use again Adobe Photoshop Premiere Elements 3.0 for PC (Windows XP) and I need to remember my key pass (I have serial number and Adobe Photoshop Elements 5.0).

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Adobe Premiere Elements 10 has stopped working Windows 7 Error Message - Can someone help?

Hello Everyone,
I wanted to checkout the new version of Adboe Premiere Elements 10 for doing some film editing so I downloaded the Trial Version using the Adobe Download Manager. Upon installation, I double-clicked the Elements icon and after a few seconds of trying to open, I get the following:
After surfing the web, I followed several steps to ensure I had all of the latest drivers for audio/video components and the latest version of QuickTime. I uninstalled and re-installed Elements 10 and ensured that my virus protection was turned off.
I am still getting the same error.
Can anyone help?
Thank you in advance!
Will

Will,
Welcome to the forum.
This ARTICLE has a checklist on getting PrE to work well on one's computer, and then it goes into tuning the computer and OS. Last, there are linked articles on troubleshooting, and on many aspects of one's computer and OS, when the general tune up tips do not fix things. If the checklist, and tuneup tips do not help, then step through the troubleshooting tips, one at a time, as they work up in "degree of difficulty."
Good luck,
Hunt

Help with Photoshop Premiere Elements 13 not loading

I have asked this question now three times with no answer. The troubleshooting website goes round in circles so there is only a forum to get help? I am so frustrated with the whole thing and if I dont get this osrted then I have no option but to send it back.
i have got premiere elements 13 and can only get as far as the organizer. The Editor wont load and keeps asking me to sign in and when I do sign in it just doesnt do anything
Please can someone from Adobe get back to me. I am supposed tio get support and so far havent hardly had any
There is a chat that someone called Amir asked tio take over my computer!!! Is this real?
Please help

Thank you for replying JOhn. Im new to this
If I click still need help, I then get NEED HELP? START HER TO GET SUPPORT
First we need a few details
I answer the few details and ot takes me back to the same place again?
No chat
There is what are my options so if i click this it comes up with What are my contact options and there is chat there but its greyed out so I am not able to select
The only method is forums
There is a blue square with Ready rto contact us?Start here
I click that and I am back to NEED HELP? START HERE TO GET SUPPORT
first WE NEED A FEW DETAILS
I am totally lost
Do you know how I can get to speak to somebody or chat to somebody?
I tried to chat to somebody last night and they wanted to log into my computer!!!
Help!!

Help in registering my copy of photoshop/premiere elements

I looked for a place to exchange the redemption code for a serial number but couldnot find it on the internet. I installed the disk into my computer and tried to use the serial number given to me from Best Buy and it would not work so I reied the serial number on the back of the box (same serial number) and it would not work. In flusteration I tried the redemption code supplied and - - guess what?? it did not work eighter. So tomorrow do I take the software back tomorrow and get my money back, or how does someone get help installing your programs.
I have asked for help with two other copies of photoshop and it is very very flusterating having someone that does not understand elnlish (yes they know what words are but can not use them in an understanding way.

I can just about understand your English here so the solution I will give is at this link:
<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html>
effectively, you need to exchange the redemption code for new serial number. This is all new for us in United Kingdom but I understand this is very common for buyers in the USA.
So you need to read it because I haven't used this service before.

Premiere Elements 13 Eyedropper for white balance, gray, and black NOT WORKING. Help!

I'm using Premiere Elements 13.1 on an iMac, and trying to adjust the white balance on a clip with ZERO success. The main reason for this is that I cannot utilize the "eyedropper" selector; I know what should appear white, gray, and black, but cannot select those items.
In the Three-Way Color Corrector there are Eyedroppers to use to specify areas of known color range. I have tried without success to select ANY of the eyedroppers...
I have clicked on it - NOTHING
I have held the left mouse on it and attempted to drag it onto the frame - NOTHING
I have right-clicked it - NOTHING
The eyedroppers are not greyed out and they do respond when clicked. I have hit Reset button galore. I have restarted the program.
I have held my mouth funny - NOTHING :-)
When my cursor is hovering over the tool, it changes to an eyedropper. If I click, nothing happens when the cursor is moved - the cursor changes right back into its regular arrow shape. The cursor does nothing to the image if an item is clicked....there is no change to anything on the monitor.
I am a longtime Photoshop user but new to Premiere Elements. This dropper seems to work nothing like the PS ones. In fact, it doesn't work at all...so far.
Can someone please tell me what I need to do to simply select the eyedropper and take it onto the image and select the white (or gray or black)??? Before I go bananas (may be too late)? THANK YOU!

Still not working. I think the root cause of the problem is the mechanics of using the tool itself; I hope this screen shot shows up below ...
Here I have APPLIED EFFECTS open, and have selected Midtones (Greys) to be expanded so that the eyedropper and other details appear:
Now, just below where it has a box and "Impacted frame area in white" (which I know is a checkbox allowing the area effected to be seen), there is a little color box and an eyedropper.
What EXACTLY do I do to select (activate) the eyedropper and subsequently tell the program what I feel should be grey in the selected clip?
As mentioned before, I can click it and the cursor briefly changes to the same shape as the eyedropper. But as soon as I move the cursor a fraction, it changes back to an arrow (normal cursor) shape. Even then, going to the area I need to select in the image, and then clicking it, does exactly nothing to the appearance of the image shown -- even if the colors start way off. No correction at all. It is as if the tool does nothing. The color wheels below all this DO work however - it's just the eyedropper that doesn't do anything. This just cannot be Adobe's intention. I am convinced there must be some flaw in how I am selecting the tool itself. And the user guide - needless to say - is worthless in explaining the mechanics.
So very frustrating. This appears to be the only thing wrong with the program - nothing else seems amiss.
NOTE: To add insult to injury, this promised white/gray/black balance feature and the three-way-color corrector is the SOLE REASON I purchased the software. Funny.

Formatting USB Key (MS Pro Duo with IOGEAR USB adapter) for MAC & Windows

Hi,
How do I setup my MS Pro Duo card and IOGEAR USB Adapter to read the entire capacity on both MAC OSX and Windows?
At this moment, I used it on MAC first and then Windows reads the card but the message 'disk full' appears when transferring files onto the card from PC.

Windows doesn't ask to format.
Windows reads the folder and files uploaded on the MACbook. However, it still says that 'disk is full'.
Is it a formatting issue with FAT32 vs NTFS?

Adobe photoshop Premiere Elements 13 - Need Installation Help

I just purchased Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 for Windows. I have a Windows 8.1 operating system. The file downloaded, it shows it as a 7Z file, which I can't open. Can anyone offer suggestions on how to open this file or how to correctly download the software?

steve AAaaa
From where are you downloading your Adobe Photoshop Elements Premiere Elements purchased software - Adobe direct?
For Adobe direct...
At this time, what do you have on your desktop - two files appropriate for your computer operating system, those being, .exe (which will be the Adobe Application Manager) and the 7z which is the program itself. That is all you should need? Based on my experiences, it is the .exe that does the unpacking of the 7z.
If you are having problems with the Adobe direct route, then download and install the tryout from the following web site and insert your purchased serial number in those installation files at installation.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
Run and carryout the web site's "Note: Very Important Instructions" in order to avoid an Access Denied message.
For Windows, there will be File 1 first (exe) and next File 2 (7z).
Please let me know if you are OK with the instructions.
Thanks.
ATR

Need Help to re-download my Photoshop Elements 12+Premiere Elements 12 to a new laptop Win-8 64-bit

When I purchased the special deal of Photoshop Elements 12+Premiere Elements 12, I owned a Windows Vista (32-bit) laptop. When I downloaded my purchase, all went smoothly, no problems w/Photoshop when I used the mouse's wheel-scroll feature, it helped me zoom in to specifically pinpoint areas in pictures t/b fixed, etc.
I now have a NEW laptop ... Windows 8 (64-bit). I re-downloaded my Photoshop Elements 12+Premiere Elements 12 onto my new one. Options to download the Premiere Elements showed I should use the "bottom" option to download for Win-8/64-bit - did that w/no problem. There were NO OPTIONS showing that the Photoshop Elements 12 had to ALSO be using a specific way to be downloaded? Consequently, I think (?), the problem that I'm having in using the mouse's wheel-scrolling feature may have been affected by using the "normal" format to download???
So here's my question: Because I bought this combined deal, should I have ALSO used the bottom option showing installation for 64-bit Premiere Elements 12??? I WOULD APPRECIATE A TIMELY RESPONSE - NEED HELP ON GETTING MY PHOTOSHOP WORKING PROPERLY, NOW!
Thank you in advance for any help/suggestions that can resolve my frustrating experience on this!
Léona Buckner
[email protected]

Oops!!!! I accidentally found my answer within my Photoshop Elements 12 "Preferences" folder! Only one part of my question remains --- what about how to download it as a 64-bit option, or does it matter at all?
Sorry to have panicked about this, but when I started using it, the cursor movements seemed unstable so I thought it was because of downloading for a 32-bit instead of my current OS-64bit!

Help with Adobe Premiere Elements 11 Editor - Won't work after Maverick upgrade

I bought Adobe Elements 11 in March of 2013. It was working fine until upgrading to Maverick. It will not open now. Adobe will not help without a serial number. Apple does not provide serial numbers when you buy directly from the App Store. After 3 hours of trying to unintall and reinstall, no luck. Apple said to call Adobe back, Adobe says to call Apple. Finally just asked Apple to refund me the $85.00. They said said they ‘can’t’ since I’ve ‘had it for so long’ (7 months ?? ). They said the problem was my fault because I didn’t check and make sure Adobe Elements was compatible with Maverick before installing Maverick. I should mention that it states (on the App Store page) that Adobe Elements 11 is "compatible with OS X 10.7.5 or later”.   Just wondering if anyone else has experienced this problem and if any kind of resolution was achieved?   Again, any help would be greatly appreciated.
Tony

Yes and no help.
See discussion
Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info
Chat start time      Dec 13, 2013 6:52:37 AM EST
Chat end time      Dec 13, 2013 7:08:55 AM EST
Duration (actual chatting time)      00:16:18
Operator      Vaibhav
Chat Transcript
info: Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You might also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Vaibhav'
Vaibhav: Hello. Welcome to Adobe Technical Support.
Vaibhav: Please allow me a moment while I look into your account & verify the details.
Jerry: okay will wait
Vaibhav: Can you elaborate the issue please?
Jerry: I've been trying to open the app, its does not open it give me an error
Vaibhav: Well we are getting many customer with this issue
Vaibhav: premiere elements 11 is not compatible with MAC 10.9
Jerry: okay what are you doing to resolve the problem
Vaibhav: Well if there will be any update we would inform all the customers right now we have send this to engineering
Jerry: A friend of mine was sent a link that allowed them to reinstall the application and they were also given a serial number as well can't you do the same for me I really need to use this application asap
Vaibhav: for this you need to contact customer services or sales
Jerry: I'm not looking into buying a new copy I NEED HELP!!!!!!
Vaibhav: Well we can not help in this case as this version was released before mac 10.9
Vaibhav: and if you want to use it on MAC 10.9 you would need to purchase Premiere Elements 12 and for that need to contact sales
Jerry: It looks like I am not going to get the same help as every one,just no that you've lost a customer in me
Vaibhav: Well there is nothing that we on chat or phone can do in this
Vaibhav: Thank you for contacting Adobe. Good Bye.
info: Your chat transcript will be sent to [email protected] at the end of your chat.

Premiere Elements 8 Project Won't Open. Please Help.

Hello,
I was working on a Premiere Elements 8 project for my video class last night (HDV, 1080i 30p) and the program stopped responding as I was importing a clip. I was prompted to wait for response or close the program. I closed the program and when I tried to re-open my project, the loading dialog box reaches 100% and then does nothing. I let it sit for over 30 minutes and nothing changed. When I clicked cancel after 30 minutes, I was prompted with the same "program is not responding" box. Other projects open fine, but this one simply will not. After reading through the forums, I disabled McAfee and updated Quicktime, but I am still having the same problem. I have 6 GB of free RAM and I am using footage shot on my DSLR. Any help or advice will be greatly appreciated as the project is due this week.
Thanks,
Jake

OK, there is possibly a problem with one (or more) Assets.
This next step might be easy, or not, depending on how you have your Assets arranged on your computer.
The easiest is if one has the Assets, or Copies of them, in sub-folders below the Project's hierarchy. See this article for an example: http://forums.adobe.com/message/4028199#4028199
I would Move the Assets from their location, so that PrE cannot initially find them, and attempt to load their links. Then, launch PrE, and Open that Project (since the AutoSaves do not work better, just go with the original Project here). You should get the dialog, "Where is file ____ ?" See this article for more details and tips: http://forums.adobe.com/message/4598705#4598705.
If one has many types of Assets, such as Still Images, AVI's, MOV's, etc., it would be easier if one Moved each Asset type to a new, and separate sub-folder, for this next step.
At "Where is file ____ ?" navigate to where you Moved that requested file. See if it loads. Per the above article, you will see that PrE will then survey that folder, the one that you just navigated to, and try to load each missing Asset IN that folder, and re-link to them. If all goes well, then you should get that same dialog messege for the next Asset type. Repeat. Do this until you get the hang on an Asset. At that point, DO NOT Save the Project. Instead, Save_As and increment the name. That is IMPORTANT.
Then, Move that faulting Asset elsewhere, and test Opening the Save_As Project. If all works fine, then you know that there is a problem with THAT Asset. You should study it carefully, to see what the problem is. If it plays fine elsewhere, and is not different, than other good Assets, then try Importing it again, into that Save_As Project.
Good luck,
Hunt

Help! Starting Premiere Elements 10: A problem has occured with the licensing... Error 213:11.

When starting the product, this error comes up:
I tried several reinstalls with/without admin rights, with/without diabled antivir software, as testversion and with a valid licence key. All under Windows 7 32bit.
What can I do?
Thx, Guenter

Configuration Error the steps should still be applicable for Premiere Elements 10. For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Help with Premiere Elements 3.0, won't work with Win7 Home Prem 64bit

Does anybody knows if there's a patch or update for Premiere Elements 3.0 for Win7 Home Premium 64bit? This software is a little bit old, but works great with my WinXP pro. When I upgraded to Win7 Home, 64bit, Premiere Elements 3.0 would not work at all. At first, I thought it was my hardware, but the software just crashed even without any video capture devices connected to my computer. Any help is appreciated.
Thanks!

Well, there's no guarantee version 3 will work on Windows 7 at all -- let alone the 64-bit version.
Have you installed the 3.02 patch for the software? That makes it Vista compatible -- and if anything will make it work, that will.
Otherwise -- and assuming you've got the latest firmware for your video card and the latest version of Quicktime -- if it doesn't work for you, it simply may not. Sorry.

Help with Premiere elements 9 trial

Hi,
I am new to this, and need a little help..
I have the trial version of Premiere Elements 9 and I'm finding that when I try to split a clip in two using the scissors button, that it goes into
auto analyzer, which seemingly takes about 6 - 10 minutes +, I can't imagine it is supposed to do that, what could be the reason? & can I change a setting anywhere?
Many thanks,
Helpthischap.
I have a Windows 7,
64 bit HP computer,
dual core, decent HD,
Intel chipset.

Welcome to the forum, and to PrE.
Most users find that AutoAnalyzer does more to get in the way, and they turn that OFF. Though written for PrE 8, I think that this FAQ Entry will apply to turning OFF Background Rendering and AutoAnalyzer.
Good luck, and if things changed dramatically in PrE 9, look for an update from our tireless MOD, Steve Grisetti.
Hunt

Help uninstalling Adobe Premiere Elements 1.0 Error 1402.???

have my movie done ready to burn dvd
have had premiere elements 1.0 for 4 years
on my dell E1705 windows xp media edition 2005
computer has recently had some problem... freezes up
that was triggered in the DVD burning process
so i uninstalled and then reinstalled premiere 1.0 from the original discs
and when i went to open the program would get
a message that the registration is invalid and to uninstall the program
so when i went to uninstall the program it runs through the process
and when it gets to the part where it starts to remove registry values
i get a message window pop up that says:
Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\...\DefaultPreset.
Verify you have sufficient access to that key or contact your support personnel...
Adobe doesnt support this software anymore
as i was told by their tech people
so i downloaded a free trial version of adobe premiere elements 8.0
and it crashes when i try to open it
ive been told by adobe tech that this is because
i need to uninstall APE 1.0
duh!!!
can you say catch 22
any body got a clue ?
thank you for taking the time to read this
310 869-2454
blessings and light
dae

One thing that can be done to clean Registry values is to run a Registry cleaner, like CCleaner. I would strongly suggest that you first manually create a System Restore Point, and then take advantage of CCleaner's offer to create a Registry backup, just in case. Run it several times to clean out all vestiges of PrE 1.0.
Also, getting back to the problems with PrE 1.0 and burning, please list the full specs. on your system. It is likely that what caused the burns to fail in the earlier version will still be there, and cause problems with PrE 8 too. Pay special attention to your I/O sub-system, i.e. your HDD's, their size, speed, amount of defragmented free space, controller type and how they are allocated.
Good luck,
Hunt
PS - are you running as Administrator? You should be.
Also, when you go to install, make sure that all AV, pop-up blocking and spysweeping software is turned OFF, along with all Windows firewalls, etc.

I have adobe premiere element 9. I have never been able to upload a clear video to youtube, always a pixel mess. the video is great before, crap once downloaded. I never found anyone to help me...Thanks in advance

Hello, I have adobe premiere element 9. I have never been able to upload a clear video to youtube. Great before, a pixel mess once uploaded. I have try all the different set up, some are a bit better but far from being nice to watch. I have a gopro, movie are taken in HD and a fairly new panasanic video, also HD. If I upload straight from the gopro movie (not using adobe) the video is great on youtube. I try to save the finished video (from adobe) on my computer, then upload it (not using adobe) still a pixel mess. I am not an expert but I have seen some nice and clear video on youtube and I would love to be able to do the same. I recently downloaded "handbrake" and make my finished video through it...still a pixel mess. I am not sure what to do, something maybe with my set up, the rendering....I have no idea.....
Any help will be very appreciated
Thanks in advance

pajero io
What computer operating system is your Premiere Elements 9 running on?
Pick a video source and let us stick with it through the troubleshooting.
What are the properties of the source file
Video Compression
Audio Compression
Frame Size
Frame Rate
Interlaced or Progressive
File Extension
Pixel Aspect Ratio
Duration
What have you been setting as the project preset for this video?
What is the file size and duration of this upload to YouTube from within the Premiere Elements project?
If you export the Timeline to a file saved to the computer hard drive and then upload that file to YouTube at the YouTube web site, what are
all the Premiere Elements export settings for the saving of the file for uploading later to YouTube?
That is a lot to be asking. But the answers will be in the details.
Please review and consider and then we will decide what next to solve this issue.
Thanks.
ATR

Help me to remember my key pass to Photoshop Premiere Elements 3.0 for PC (Windows XP) ?

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