"Help" menu stopped working

I'm using v6.06. The "help" menu starts to launch then disappears. And "search" doesn't function. Any suggestions?

Thanks for the suggestion but I tried that before and it didn't work. And tried it again when your suggestion came in. Repaired permissions, rebooted, etc. Interestingly (sort of) iPhoto is the only program that has the problem.

Similar Messages

Adobe Help Menu stopped working - Adobe Air installation of app is damaged

Hi,
I've had the CS5 Master Collection installed for a few days and suddenly when trying to use the "Help" Menu in InDesign, it prompted an "Adobe Air" update, and somehow in that process, all my Adobe Help Menus and "Support Center" menus won't work. Now I get an error message that says: Adobe Air: This installation of this application is damaged. Try reinstalling or contacting the publisher for assistance.
Not sure how to fix this. I uninstalled Adobe Air and then reinstalled, but it did nothing. I suspect it's the help/support application that is damaged. How can I fix this? The help menu is very...helpful.
Thanks!
Kent B

I little more searching and I found the answer. Check it out here:
http://forums.adobe.com/message/2879260#2879260

"Mobile Device helper has stopped working" after installing most recent

OK. Like a thousand other threads that have been posted over the past week or so on this topic and having tried most of the suggestions, I find myself at a loss.
After most recent update (which I installed on Monday) from 3.1.2 to 3.1.3 all **** has broken loose between my *iPhone, iTunes & Outlook*. This all came to light just hours after the install. . . . I noticed that my phone wasn't syncing - at all, it just "hung" there then I went into my contacts in Outlook - gone. . . UGH, EEK, OK, so they're still on my iPhone BUT I can't get to them in Outlook. After loosing most of yesterday and all of today I am at the mercy of someone who might know how to resolve this issue.
_*Steps I have taken :*_
I have un-installed and reinstalled iTunes 5 times, no luck, I've restarted, yada yada yada. I've hidden my Norton's Internet Security, allowed iTunes, etc. *Still no luck*. Take in mind, all was great after months of perfect syncing, etc. no problems whatsoever . . .
*The two messages that I continue to get when I open iTunes and connect my phone:*
1) "Mobile Device helper has stopped working"
2) " Unable to load data-class information from Sync Services. Reconnect or try again later".
The most recent error message under "Problems Reports & Solutions" on my start menu read:
Product: MobileDeviceHelper
Problem: Stopped working
Date: 4/7/2010 3:42 PM
Status: Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceHelper.exe
Application Version: 16.691.14.1
Application Timestamp: 4ba3b8fe
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.17.21
Fault Module Timestamp: 4b8cb530
Exception Code: c0000005
Exception Offset: 0000db6b
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
This is the same message that I have received the last 10 times under Mobile Device Helper.
*Please PLEASE please*, does anyone know how to resolve this problem?
*Thank you SO MUCH for any insight.*
-signed, UGH!!!

Hi,
I have had the same experience... uninstalled and reinstalled iTunes and all Apple components only to now be in a position where I can't sync my iphone at all (before I started trying various solutions I could still sync music... now nothing!) and I continually get the messages "mobile device helper has stopped working" and then "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later".
I even tried reinstalling iTunes 9.0 but somehow I don't have the old library saved - means I lose all the ratings, playlists etc.
Really frustrating and disappointing.

Bookmark bar and menu stop working after awhile on Firefox 12

I have upgraded to Firefox 12. Everything works fine when I start up Firefox, but after some amount of use (and I can't always reproduce this) eventually when I click on bookmarks in my Bookmark Bar or from the Bookmark menu, nothing happens. Firefox doesn't load the bookmark. If I open the "Show All Bookmarks" window and click on bookmarks there, they load fine and then the menu and bookmark bar suddenly start working again. If I close the "Show All Bookmarks" window the Bookmark Bar and menu stop working again.

Hi ischou,
I haven't heard of this particular issue, but you might want to try starting Firefox in [[Safe Mode]]. Let is sit for a while as you described above and if you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the [https://support.mozilla.org/en-US/kb/Troubleshooting-extensions-themes Extensions and Themes troubleshooting guide ] and the [[Troubleshooting plugins]] article as well.
You could also try [https://support.mozilla.org/en-US/kb/Managing-profiles?s=create+a+new+profile&r=2&e=es&as=s#w_creating-a-profile Creating a new profile].
Hopefully this helps!

PLEASE HELP!!! My 'Apple mobile device helper has stopped working'!

Today i bought the new 3G iPhone so i went online to download the new 7.7 iTunes software. Now when i go into my iTunes a Windows pop up appears telling me that my 'Apple mobile device helper has stopped working' and that it is diagnosing the problem. The thing is that it doesn't diagnose the problem, the same box just keeps popping up over and over again.
I am not very computer literate and have tried everything that i can think of but nothing has worked.
Please can someone help because i'm absolutely dying to use my new iPhone; i queued up from 6 am to get my hands on it! :0(

I'm just a simple user. I don't know how to fix it any more than any of the other posters with this problem. I've looked around in control panel, done some poking and prodding with services and processes, and can't find a reasonable way to stop the messages without completely hosing up iTunes. I know the messages are annoying as ****, and nobody likes the idea, but sitting around and doing nothing is sometimes a whole lot better then doing something that makes it worse. See if you can find a document from Apple that tells you how to go back to the previous version of iTunes. I've seen that course of action mentioned several times for previous releases of iTunes upgrades, so the instructions for it must exist in another forum.
I just think, from the number of posts, that Apple is going to have to get a fix out pretty quickly, because this error pretty much shuts down their products on the Windows platform. They can't afford to let it go on for very long.

Mobile Device Helper has stopped working

I have just purchased an iPhone 3Gs, I have the lastest version of iTunes (9.1) and am operating on 32-bit Windows Vista using an Acer laptop.
First, the iPhone was not recognised - so re-installed iTunes, downloaded Service Pack 2 for vista, reinstalled iTunes. Did't work. Finally found a forum that lead me to delete a problem file for Acer laptops (can't remember its name now) but then my iPhone was now recognised!
Secondly, tried to sync my windows contacts (all my old contacta list from old phone) then had syncing problems..through more forums that error message stopped but now I have a new one that I can't get past...
'Mobile Device Helped has stopped working' comes up repeatedly and will not let me to anything with iTunes as it freezes until I end task in Task manager.
I have looked into other forums that talk of deleting the Apple Mobile Device, but it doesn't seem to me to be the rigt decision as the majority of people have just had to reinstall iTunes as it wont recognise the phone without the file.
It seems that the new iTunes doesn't like Windows Vista.
Please can anyone help me get past this point before I lose the will to live!! (it's been over 5hours now!!!!)
Thanks

Sort of the same issue.
Windows Vista 64bit Home Premium.
I just launched iTunes for the first time after installing 9.1. When I connected my iPhone, iTunes told me that I needed to install a newer version of Apple Mobile Device, which entailed removing/reinstalling iTunes and AMD. I remember there being an order to which applications should be removed, so I did that, but got stuck at AMD. I wasn't able to remove it. There was no error message, it just automatically rolled back the uninstall process and quit. I did some research and saw someone recommend using the Windows Install Cleanup Utility. I used that to remove AMD, and it worked. Next on the list was Apple Application Support (?), which also could not be uninstalled by normal means. So I used WIC on that as well. iTunes, Bonjour, Quicktime, and Apple Software update I was able to remove via the Control Panel. I rebooted, reinstalled iTunes, and when it began the install process for AMD I got this message:
"Could not open key:
Unknown\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\3F55235DF871F046A8F862841205 6EF. Verify that you have sufficient access to that key, or contact your support personnel."
Got the same message for Apple Application Support. As a result, neither was installed.
Prior to doing any of this, I had disabled AMD in Services, which didn't help. I have since re-enabled it, and it is still running in Services, although it does not show up in the list on programs to uninstall.
After all this, I read in another forum that simply doing a Repair on AMD would solve the problem, but since I am unable to reinstall it, I cannot test it out.
Message was edited by: Zachary Prewitt

Adobe Dreamweaver CC 2014 Helper has stopped working

When I try to import an Flash SWF file created with CC 2014 I get an error that says Adobe Dreamweaver CC 2014 Helper has stopped working. Then I get the option to check online for a solution and close the program or just a second option to just close the program.
Any suggestions to a fix?

I insured that Flash 64 bit was installed on my computer.
This problem must have something to do with embedding a Flash file. I could not recreate the problem on other client's websites. I pulled all the Flash code and the problem went away. Of course I want to include a Flash file so it's still an issue for me.
CODE I PULLED:
<script src="Scripts/swfobject_modified.js" type="text/javascript"></script>
<script type="text/javascript">
swfobject.registerObject("FlashID");
    </script>
<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" width="100%" height="250px" id="FlashID" title="animatedDog">
            <param name="movie" value="dog.swf">
            <param name="quality" value="high">
            <param name="wmode" value="opaque">
            <param name="swfversion" value="10.1.0.0">
            
            <param name="expressinstall" value="Scripts/expressInstall.swf">
            
            
            <object type="application/x-shockwave-flash" data="dog.swf" width="100%" height="250px">
              
              <param name="quality" value="high">
              <param name="wmode" value="opaque">
              <param name="swfversion" value="10.1.0.0">
              <param name="expressinstall" value="Scripts/expressInstall.swf">
              
              <div><img src="/images/2014/noFlash.gif" alt="Missing Adobe Flash player" /></div>
              
            </object>
            
          </object>
         <br><img src="images/2014/sidePhotos/photo.jpg" alt=""><br>

Drop down selection menu stopped working on Firefox 16

Hi there,
I have a drop down selection menu (<select></select>) on my website that triggers an ajax function to display a specific table using jquery's datatable. Prior to firefox 16, the selection menu worked fine. I clicked on the menu, and the options showed up. However, ever since I upgraded to firefox16, the selection menu doesn't work as expected anymore :S
Here's the thing, first time I clicked on an option, selection menu expanded, and I can click on any option to trigger the table change function. Everything is working fine till that point.
It's when I clicked on the selection menu the second time, the selection menu stopped working. It didn't even expand and show any options. I checked with firebug (No js error). I tried safemode/hardware acceleration option I read from another thread, it doesn't work either.
I checked with the firebug console log and I noticed the click event was being triggered whenever I clicked on it, but my selection menu somehow just won't expand (The options are in the html). I checked with all the other browsers as well, and everything seems to be fine (Even the previous version of FF).
Strangely enough, when I click on any other elements on the website and then go back to clicking that selection menu, the selection menu seems to have reset to my 1st step's state. (It stopped expanding as soon as I chose an option though and I will have to click on another element again.)
Chuck

See also [[/questions/935870]]

Audition CS6 Help menu not working

I have downloaded Audition CS6. When I go to 'Help' i get error 10. Is there no help file with the trial?

Hi All,
I found this on the web and it works!
<http://forums.adobe.com/message/4417566#4417566> CS6 Help Menu Not Working
This does not apply to one application, but is a suite wide fix.
I had been running the CS6 Master Collection trial download version and the help menu, specifically the online "Help" and "Support Center" listed on the main help menu dropdowns of all applications within the suite, was not working, able to connect, or an error that the folder did not exist (apparently corrupted).
Once I just got the CS6 Master Collection (DVDs) I uninstalled the trials, then installed the hard copy version, with the normal reboot in between. The Help menus still did not work.
This is what I'm running. : Windows 7 Pro 64-bit
I called Adobe support and the following was my solution for both my desktop and netbook with this problem.
1.    Close all running Adobe applications.
2.    In the directory C:/Program Files (x86)/Adobe/ Delete the "Adobe Help" folder.
(C:Program Files (x86)/Adobe/Adobe Help/)
3.    Reboot
4.    Then go to Adobe.com/support/chc/   (this is the "community help center")
5.    Click under "Step 2" the "Install Now*" button.
6.    On one of the windows that open there is a Preferences drop down menu. Select the one that allows online help connection as well as local.
7.    Click "download" to begin the folder download. The downloaded folders are more than 1 GB for the CS6 Master Suite help files. Watch at the bottom left of the download window to see the small progress meter.
8.    Once done, reboot.
My CS6 Master Collection help menus throughout were fixed by completing the above.
Thanks Tom! ...at Adobe support for this fix procedure.
I hope this helps someone else out there.
This does not apply to one application, but is a suite wide fix.

RIM.Desktop Helper has stopped working

Hi there,
I just download Desktop Software v6 to my laptop HP window7 64 bit. when i installed, it open the WELCOME window and before i can press the Get Started button, it pop up another window saying RIM.Desktop Helper has stopped working and the windows is checking but after that it closed.
What should i do?
Many thanks

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Keep getting error installation helper has stopped working for readstep2

keep getting error installation helper has stopped working for readstep2

attach a screenshot of that error message, FAQ: How do I capture and post a screen shot or... | Adobe Community

Help with Spry Menu - stopped working

Dear Forum,
I used a Spry Horizonatal Bar menu successfully in a site I
am building. After I modified it to suit my needs it was working
fine (changed colors, font, variable width box, modified hacks for
IE6) until I did some code cleaning to achieve WC3 validation. I
had to change many things in the code, but as far as I am aware
nothing was even remotely tied to the menu. After several passages
I realized with horror that the menu (still there) are not working
anymore. The pull down does not work. I attach the link of the test
site here:
site
Is anyone able to tell me what's not ok in it. I must point
out that senpai.js do not exists; should i remove that lin of code
(I am wondering if it does create a conflict - I removed it but to
no effect, then decided to put it back so I can show you the site
as it is).
I would appreciate any help, I am not expert, this is my
first site and I am sure I am doing something silly; if I just knew
what it is! I am getting mad trying to progress with this. Now I
have valid code, with a menu not working! Not too good as you can
see.
Help, ideas anyone?
Thanks in advance!
A

syavar: Brilliant!
I'm on Windows 7 64bit and this Pages panel stuff was driving me nuts: thumbnails at the far right, snapping shut panel when attempting to resize, no scroll bar, blank panel, everything poopy. I tried all the standard deviations: uninstall/reinstall, new workspace, Ctrl+Shift+Alt on startup, delete files manually, and only ocassionally did the Pages panel work as expected, then it would almost immediately revert to bad stuff.
Your solution worked like a charm, and I thank you from the bottom of my heart...<G>

Help has stopped working

All of a sudden, my help menu has stopped working. When I click on it, a window opens, but it is blank. Has something become corrupted? Do I have to do a re-installation of the help menu?
Thanks for any feedback.

Christopher,
Troubleshooting Help Viewer by Dr. Smoke may be "Helpful."
You can also try this: FIXED: Help Viewer crashes or shows blank window, by Gulliver.
;~)

SharePoint 2013 "Help Menu" not working (Sorry, the page you're looking for can't be found)

The Built in SharePoint 2013 Help Menu (?) on our Enterprise Farm for both the sites and Central
Admin does not work.
On Central Admin help the error comes back as: "Sorry, the page you're looking for can't be found".
The site collections Help menu gets the error :
"Unfortunately, help seems to be broken...
There aren't any help collections in the current language for the site you're using."
We have installed on all servers in the farm:
December 9, 2014 Cumulative Update for SharePoint Server 2013 package (build 15.0.4675.1000)
as well as the latest SharePoint update KB2768001 1/15/2013.
I have checked:
Get-SPHelpCollection
Title
Name
SharePoint Help
WSSEndUser.1033.15
SharePoint Foundation 2010
WSSEndUser.1033.12
Central Administration Help
WSSCentralAdmin.1033.15
SharePoint Server 2010
OSSEndUser.1033.12
SharePoint Help
OSSEndUser.1033.15
SharePoint Foundation 2010 Central Administration
WSSCentralAdmin.1033.12
Teacher Help
EDUTEACHER.1033.15
Central Administration Help
OSSCentralAdmin.1033.15
Student Help
EDUSTUDENT.1033.15
SharePoint Server 2010 Central Administration
OSSCentralAdmin.1033.12
PerformancePoint Dashboard Designer 2010 Help and How-to
DashboardDesigner.1033.12
The URL for the site collections is https://servername...../_layouts/15/help.aspx?Lcid=1033&Key=HelpHome&ShowNav=true
We are only using Default English (US) language packs.
In the directory of
Directory of C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\HCCab\1033
there are cab files.
There are no pending upgrades on any SharePoint or SQL server, all other SharePoint components are working
normally.
Any ideas or suggestions?
Thanks.
John


I'm interested in getting the local help to work while this is offline, I saw the following in an article, did you do this and it still does not work for you?
"However the help won’t show up in
SharePoint 2013 sites. You need to change the Help Collection item property SharePoint
Version to15 to
make it work."

Help menu not working

Hi,
the help menu is not working and it will not remove the little box where you are suppose to turn off the message about it not working.
That means I have to boot out and start over in the middle of working, unable to save.
Is there a way to turn the help menu off, or make it work properly?

That doesn't sound like what I see when I try the Help facility.
What system are you running?
On a PC it just puts up a 404 type web browser error that indicates that the requested resource () is not available.
Seems a little unpolished, but I suppose it's accurate.
-Noel

"Help" menu stopped working

Similar Messages

Maybe you are looking for