Help menu telling me "Internet connection required"

i'm experiencing a weird and frustrating thing: when i try to consult the Help menu for a topic whose answer is online, the answer i'm looking for appears for about 1/4 of a second before it disappears and is replaced with the following text:
Internet connection required
The help topic you’re opening requires an Internet connection. Choose Apple > System Preferences, and then click Network to check your network settings and, if necessary, connect to the Internet.
thing is, my 'net connection's just fine. it's strong and fast and works for absolutely everything else.
any idea what's going on here? thanks...
Message was edited by: nikkormac

ep, make sure you're looking in the right Library folder. forgive me if you already know this, but there are several Library folders on a normal OS X installation: there's one on the top level of the hard drive, one in the System folder, and one in each user's home folder. birman was talking about the one in your home folder.
just looking over my old threads and saw this one; i don't recall doing anything that successfully fixed the problem, as such, but it seems - knock wood - to have gone away. maybe buying this new Mac Pro was the solution. :P

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