Help! missing letter before hyphenation

I have Indesign CS3 ME and there is a problem with the hyphenation (I think).
In ID, it looks great, hyphenate where it's supposed to. However, when I export to pdf using the high quality print, embedding everything, there are frequent and persistent missing letters
like
vio-lent becomes
vi -lent
etc. Not all hyphenated words, but only in the footnotes.
FN font is Franklin Gothic Book, and I have a full version, embeddable, Adobe PDF prepress shows no missing subsets. Also, it happens on fonts other than FGB.

No tried that one yet....the over the air thing seems a bit of fob off to me (I asked how they would do it and they said Nokia would do it as they have our imei no.s).......they are calling me back next week.....will let you guys know what the excuse is next time !

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