Help moving email addresses from BT dialup to BT b...

Hello,
I am currently helping a non technical relative of mine who is getting BT Broadband and currently uses BT dialup internet and I am trying to be prepared in advance of setting it up. They have placed the order for broadband and been given a new btinternet.com email address for the account. We are now waiting for a password to be sent and for the homehub to arrive.
My questions concerns their current dialup email accounts. They have two btinternet.com email addresses which are primary BT Yahoo accounts (I think that's the right terminology but I'm on a bit of a learning curve here myself). There are no sub accounts involved with this. BT told my relative that it is possible for her to move these email addresses over to the broadband account but did not explain how this is done. We want them linked to the broadband account so they don't get flagged as inactive when the dial up is no longer used.
Questions -
1. Do we set up the dial up addresses as sub accounts on the new broadband account or is it done some other way? Will we be able to do this? Because they are existing primary accounts I can imagine it not being allowed because the email addresses are already in use.
3. Over the years my relative has used both the btinternet.com and btopenworld.com versions of the addresees. I understand these are in fact treated as the same address. Is that correct or do we need to move both versions to the broadband account.
Thank you for any help you can provide.

I don't know if this is relevant but I have just moved from BT broadband to BT Infinity and my e-mail address has remained the same.  Whether this will apply moving from dial-up to broadband I can't say.but as the other poster said, try contacting the helpdesk.
wedding
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