Help: MuVo² 5 GB firmware error and connection proble

Thanks in advance to everybody reading this. I've searched through the forums for two hours and have not found a solution.
When started, my girlfriend's Muvo? 5 GB player only shows "firmware error" and switches to recovery mode. So I tried "Scan Disk", "Clean Up", "Format All" rebooting between each step. Nothing changed, so I downloaded the firmware "Creative MuVo? FM Firmware version .00.02". I could not find the exact firmware for the 5 GB player and read in the forum, that this version should work. When I chose "Reload Firmware" and attached the player via USB after I had been told to do so, my computer recognized the player. However when I tried to run the .exe file the setup told me "Your player is not connected, please connect your player."
I've tried it on four different computers and the same message keeps popping up. I'd be really grateful if anybody could help me out on this one. Thanks in advance.

luis bustamante-
Greetings and welcome.
Pull out both of those cards and see if you can boot.
It is most likely one of them or an externally connected peripheral.
Luck-
-DaddyPaycheck

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BTW, Thanks for the update on the new version.
Thanks!
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